Sofia Balkan Palace

We were very grateful for a free upgrade. The beds and linen were heavenly. It was great to have coffee and tea in the room. Unfortunately it was dusty and the surfaces had coffee cup and water rings everywhere. I would recommend wearing slippers in the room. ATM was out of order. Service was OK. Location and check out time is excellent.

Unfortunately, our experience at the Sophia Balkan Palace was not as positive as some others. The hotel itself is quite lovely and in an excellent location. However, we found the rooms to be small, lacking suitable room for our two suitcases, no luggage rack, and only a couple of very small drawers for storage. There was no closet either, just a small open area with a coat rack. The bathroom did not have a bath mat, was missing a glass, and the air was not working. I understand now that they turn it off at some point in the fall, but our room was warm and stuffy. We had to sleep with the window open and fortunately we were not facing the street, else it would have been quite loud. At 3:15pm we had to call for room service. When it still had not been done at 4pm, we called a second time and it then got cleaned. On a positive note, we enjoyed our dinner and brunches in their restaurant. The buffet had a nice variety of dishes to choose from. I also found the bed to be comfortable.

Sofia Balkan Palace is very well located in the heart of the city. From the hotel you can walk to many of Sofia’s main sights, restaurants and cafés. The building itself is impressive, as it adjoins the Presidential Palace and includes high-end boutiques on the lower floors. The rooms are spacious and modern, which initially creates a positive impression.||However, several aspects of my stay were disappointing.||The layout of the bathroom is not ideal. The toilet is separated, but the shower and sink area have no external door. This means you need to be comfortable with the person you are sharing the room with, as privacy is limited when showering.||Upon check-in, multiple things in the room were not functioning. The electrical outlets, the TV, and the lights in the bathroom area were all out of order. The phone in the room also did not work, which meant I had to return to the reception desk in person. A technician came and managed to fix the lighting and outlets after about thirty minutes of work in the electrical panel, but the TV and phone never ended up working despite follow-ups.||Another detail that stood out was the door staff. At a hotel of this category, you expect some level of acknowledgement or greeting when making eye contact or passing through the entrance. This was consistently absent.||The breakfast was acceptable, but the selection was limited. Considering the price, it may be more worthwhile to visit one of the many charming cafés nearby, where the quality and atmosphere are often better at a lower cost.||Overall, my stay was disappointing. Given the number of issues, I expected the hotel to follow up or offer some form of goodwill gesture, but there was no such initiative. For the price and the hotel’s advertised standard, the service and attention to detail did not meet expectations.

Just enjoyed a great stay at this amazing hotel. Just can’t believe some of the negative comments that people have written. Very impressive building and it surely must have the best location of all city hotels in Sofia. The staff were all delightful and very helpful. They made us feel very welcome and were attentive to our requested. Our room was lovely and the Clarins toiletries were a treat. Somebody has commented about a shower door - certainly not a problem in our room. I would recommend this hotel.

We stayed for 3 nights in October. The rooms were clean and comfortable. We were on the 6th floor and had a nice balcony/roof terrace. The bathroom was clean and functional - the products were nice too. Contrary to other reviews our room was serviced daily. They didn’t always make the bed up but we didn’t mind that as we tidy it ourselves anyway. We found the hotel overall to be clean and well maintained. If you are visiting for a short time it is ideally located to get to everywhere and next to the metro from the airport. For what we paid we thought it was good value and enjoyed our stay. Would return next time I’m in Sofia. We chose not to have breakfast at the hotel as there are many cafes and bakeries close by the do excellent coffee and pastries.

Amazing! Staff is very friendly, rooms are quite big and overall it's luxurious. Very pleasant to stay here. We were welcomed with a bottle on ice of champagne in the room. The room has everything: big shower, lovely long bed, even the curtains open with a click on the touchscreen display next to your bed. The hotel has a very good location, in the centre. View on a popular sight on both sides of the hotel. The breakfast has a lot of choices and tastes very good. I would recommend and definitely book here again when i go to Sofia

Very well located in the city center with an impressive structure. We stayed for 4 nights; the rooms were standard but had good amenities. Since it was November, they already had the central heating on, which for our taste was too warm, so we had to open the window and could hear the street noise. Because of the inconvenience, they offered us a drink and fries. Housekeeping needs improvement - we asked for the room to be cleaned and they only made the bed. On the other hand, breakfast was very good, varied, and complete. The best part of this hotel is the front desk staff. Their service went above and beyond what they are required to do to make us feel well cared for. Especially Gabriela — she is a gem.

This hotel offers an ideal location in the center of Sofia at walking distance from most points of interest. The interior of the building is incredible and really deserves its "palace" title. However we were a little bit disappointed with the the dustiness of our bedroom which doesn't match the standing of this hotel. I dropped something that rolled below our bed and when I looked there it was clear that it hadn't been vacuum cleaned in weeks. Same goes in the corners of the room. The staff was very nice and attentive, especially the girls working in the breakfast area