Sofia Balkan Palace

Excellent location! Comfortable bed and quiet room. We chose the queen size bed and it's very comfortable. The toilet and the shower are separate in our room type which is great, but there no ventilator in the toilet 😔, making the whole room smell like a toilet at times. Friendly front desk, Gabriella is very helpful and patient to answer all questions. Friendly service at the breakfast buffet, but the freshness of the pastry and fruits is questionable. We enjoyed the fresh squeezed orange juice, however. This our second day stay so no reviews for the house keeping, but I am sure they will be great!

The hotel possibly has the best location in Sofia. The most important sights of the city are within walking distance. The rooms are luxuriously furnished, and if you get a room facing the street, you can enjoy a fantastic view. The absolute highlight for me was the breakfast. The staff is very friendly and helpful. I was traveling with a group of friends, and the organization and communication during the reservation for larger groups were excellent.

Loved this hotel, in the heart of the city centre of Sofia. Rooms were beautiful and bed super comfortable. Great night sleep, bathroom was very well equipped with toiletries too.|Breakfast was delicious with plenty of choices and very well attended by staff who were always around if you needed anything. Front of house staff also very friendly and helpful. Chambermaid very cheerful and friendly first thing in the morning too.|I wasn't particularly impressed with the bar staff. The service was slow given how many people were in the bar area. They weren't attentive and you had to walk to the bar whenever you wanted another drink. Sounds petty I know, but given that the hotel is 5 stars and the price of drinks, perhaps not.|We used the car park in the front of the hotel which isn't connected to the hotel in any way. It cost 60 levs, cash only, per 24 hours. |I would definitely return to this hotel, loved it!

Good value for money. Clean and renovated room with nice views to the central square of the city and the church. We asked for late check out and they provided to us for free. Breakfast is really good and they serve fresh orange juice and coffee. For the shower they have Clarins, which something that you dont see often! We would stay again in case we visit Sofia again in the future.

As the title suggests our stay at the Sofia Balkan Palace was fantastic. I couldn't recommend it more highly. First of all the staff were magnificent. Always smiling, always ready to help and very attentive to our needs. The room, overlooking the Sveta Nedelya Square (picture attached), was large with a great shower and all the amenities you would expect in a 5 star establishment. Lastly, the location is perfect for visiting a number of sites including the impressive Alexander Nevsky Cathedral. Sofia is a lovely city and when we come back I will definitely be staying in this hotel. Thank you for a wonderful stay.

An exceptionally beautiful building on the a very convenient location at the city center. The hotel underwent a complete renovation with stylish interior. But the management is obviously highly unprofessionell, and the staff is not able to manage the room allocation with the booking: I have booked a Deluxe Room, 1 King Bed on upper floor, further away from the elevator, and received from the students at the desk: a Standard Room, 1 Queen Bed, on the second floor, next to the elevator, with a window facing a wall! After bring this to the attention of the staff, I just had to listen to their nonsense, that all double beds of the hotel are like this, and all my other requests are subject to availability and there is nothing they can do about it ;-) Guess the check-in experience couldn't be worse. The breakfast venue is very nice and the service friendly. The food quality and variety is acceptable. The parking lot in front of the hotel entrance belongs to another company and is disconnected from the hotel, which is a paradox,and makes it difficult ordering a taxi to the hotel. On the second day Ms. Francesca took note of my complaint and handed it professionally, so that I was able to complete the duration of my stay comfortably. If the shift in charge on Sunday would listen and act professionally like Francesca, I would have had a better night, suitable for the hotel category. Thank you Francesca.

Our stay at Sofia Balkan Palace was absolutely wonderful! The hotel is perfectly located right in the city center, within walking distance to many major attractions. The building itself is full of character and elegance, and the atmosphere is both historic and comfortable. Our room was clean and cozy, and the overall service was excellent. A special thanks to Dimitris at the reception — he was extremely professional, friendly, and helpful throughout our stay. He truly made our experience even better. We would definitely choose this hotel again if we return to Sofia!

Sofia Balkan Palace We stayed for 4 nights in May in room 438. We tried to check in at 16.45 pm., the room was just available, having to insist the front staff to phone for availability. The size of the room was rather small without a proper wardrobe. The bed was big, clean and comfortable. All amenities were provided, including a coffee machine that made an overflow coffee into the provided mug. The room temperature was centrally controlled. The temperature switch did not really work. The front staff told us to switch off if it was too chilly. After the first night, the room was serviced at 18.00 pm. as we were about to go out to dinner. Last night, the room was not serviced from 11.30 to 17.20. Again, we had to ask the front staff. The hotel seems to be luxurious. However, we will not come back. The breakfast was very good.