Sofitel Abidjan Hotel Ivoire

My reservation was not completed when I arrived due to a miscommunication between the office and your institution. But I was so impressed for the work done by your team to get me a room in a timely manner. This is a kind of services and support a client is looking for. Thank you to all your team.

The hotel is very nice and situated in a good location. Clean and renovated rooms (they are still renovating though so some are still to be renovated). Service is very good - I had some problems when I arrived and Kady at the front desk was extremely helpful!

We did a business event at the restaurant “Le toit d’Abidjan”. Everything was exceptional! The view is amazing |We were impressed by the quality of food, the service. Thank you Chef Ossey, thank Mr Ouattara, Thank you Michel Asse, Thank you all for the top notch service! See you soon!

I stayed at the 18th floor. 1 out 4 lifts were working. At least 15 minutes to get into the lift. Very noisy air condition. Not very pleasant and very expensive as quality price.

Wesley is very good Guest here. He helped me to remember my road because I was lost. Sofitel is an amazing to get a good time with your family and have fun. The place is very beautiful and I recommend to some people to come here.

There are two very different sides to this hotel, connected by a long hallway on the ground floor. Both sides also share a pool. But that's all they have in common. The rooms at "tower," near the river, looks like a Pulp Fiction set. It's a little bit terrifying. The red carpet, blood red walls, red and black furniture, and very dim lights in fixtures from the 70's create an ominous vibe. Not to mention the extremely loud village on the river side that plays the music so loud at all hours that it shakes the patio glass doors as high as the 19th floor. The hotel says they can't do anything about it because it is off hot grounds. Should you be able to look past the murder scene vibes and the noise, there is still the issue of exposed electrical wiring in the wall outlets, the tinh tub, the only semi-functional AC and shower head, and the smell of old cigarettes deeply embedded in the carpet, mattress, and walls. The lobby is also dark and gloomy and gives a has-been casino vibe. However, the other side of the same hotel - near the "majestic" mall - is completely different. It's bright, cheerful, high-end, clean, and modern. The lobby and the rooms are inviting and feel safe and cozy. It's hard to believe they will even leave the tower open in its current state.

The worst hotel I’ve ever been: smell of mould, not working ac, not working WiFi, not working power sockets, awful bed, the shower barely flows. The staff is absolutely ignorant. Never coming back to this hotel.

I had a beautiful room with good amenities, however the room service food (diner) was a disappointment. My bathroom amenities (shower gel) were not refilled until I went down to the front desk to complain. On day 2, my phone and TV were not functioning and thus had to go down to the front desk to complain. both were eventually fixed after much ado. I was saddened at the quality of service in this hotel which is such a good brand. I believe the management should pay more attention to service quality and overall customer experience.