Sofitel Bangkok Sukhumvit

We had an incredible stay at the Sofitel Bangkok Sukhumvit. While it is officially a 5-star hotel, the staff treats you with a level of care that feels like a 6-star experience.||The rooms are of exceptionally high quality and kept perfectly clean. A really nice touch was the premium bathroom amenities by Karl Lagerfeld—it felt very luxurious. After a long, busy day out in the 'urban jungle' of Bangkok, it was so refreshing to come back to the hotel for a dip in the pool. It’s the perfect way to unwind.||Even though it’s not the biggest pool in the city, the service there is hands-down the best in Bangkok. The moment we arrived, the staff were there instantly to set up towels on our sunbeds, and they provided us with free water and even complimentary sunblock. I’ve never seen such attentive service at a pool in Thailand before! ||One small suggestion for improvement:|While the service at the pool is 10/10, the sunbeds themselves don't allow you to lay completely flat. They stay in a slightly upright position, which is fine for reading, but it would be great if they could be adjusted to lay flat for those who want to fully relax or nap in the sun.||Dining & Views:|For the evenings, you cannot miss Belga Rooftop Bar & Brasserie; the views of the Bangkok skyline at night are absolutely stunning.||A Note for ALL Accor Members:|As a Platinum Member, I was highly impressed by how much this hotel acknowledges loyalty. This was probably one of the best experiences I’ve had within the Accor group worldwide. From the seamless check-in in the Lounge to the generous room upgrade, they truly go above and beyond to show they appreciate their loyal guests. They don't just follow the benefits—they exceed them.|If you want high-end luxury combined with the best service in the city, this is the place to stay. We will definitely be back!"

Our stay at Sofitel Bangkok Sukhumvit didn’t start on the best note. After a long journey with children, the check-in felt a bit underwhelming, although the staff member assisting us was polite and welcoming. What truly made the difference was how the situation was handled afterward. Liv from Guest Relations was instrumental in turning things around — her prompt response, empathy, and ownership completely changed our experience. We were upgraded to a Junior Suite, and everything thereafter was handled smoothly. A special mention to Mariela at the lounge, who was warm, attentive, and genuinely caring. Her service made us feel relaxed and well looked after. The birthday setup for my daughter was beautifully done, the cakes were delicious, and she absolutely loved it. That thoughtful gesture made the stay truly memorable. While the beginning could have been better, the service recovery was excellent. Kudos to Liv and Mariela for showing what great hospitality really means. We would be happy to return.

It was my first stay in Bangkok, and choosing Sofitel Sukhumvit was the perfect decision. Everyone at Sofitel made my visit as smooth as possible. It was meant to be my b-day treat but I ended up working in the room with many hours of Zoom calls. I loved all the restaurants, especially Belga on the rooftop. And a nice birthday cake was delivered to my room as a surprise! They kindly assigned me a corner room, quiet to focus when I had to work while getting enough sunlight during the day, and a night view in the evening. But just doorstep outside the hotel, you have every excitement in walking distance. So I ended up taking 4-5 meals a day in and out of the hotel, to make the best out of my short trip. Sadly, I couldn't try Maison Mizuki this time due to maintenance but would love to revisit to check that place out in the near future. All the staff were very professional and friendly, and I thank every single one of them.

Sofitel is our favorite hotel. It has the best room design- separate shower, toilet and sink with privacy. We stayed in two rooms with our two grown up children. The location is great with direct access to the sky bridge that leads to the train station. Sofitel Sukhumvit met all our expectations- staff are friendly, service is fast. The gym and spa are great! We even used the coffee shop in the lobby because our friends visited us. It was a great experience! Breakfast had a large variety of fresh and made to order items. My only disappointment is that they could not make masala chai for us. Hope that the chef can add that in the future!

Thank you to the Club Team for the warm welcome. The room exceeded my expectations and left a lasting impression. Both Ms. Nok and Ms. Maggie provided service with utmost dedication. The breakfast offered a great variety of dishes, and I especially appreciated the freshly cut fruits available, though I missed them during lunchtime. Dinner was excellent, with a wide selection of flavorful dishes and free-flow beverages for two hours. I would like to suggest improving the tea bags provided in the suite, as they are paper sachets rather than mesh ones. The spa staff were polite and professional; I enjoyed a treatment before my departure. On the final night, I appreciated that the hotel allowed continued access to the Club Lounge until check-out. Overall, my stay was truly enjoyable, and I look forward to returning. My sincere thanks to all staff members for their warm hospitality.

I would like to mentioned about Mr. Nopphon Tangthai, Assistant front office manager. At our first night we experienced unexpected in the room with the cockroach but soon that we informed him with evidence of cockroach that we found in room right by the complimentary cake during my husband were eating, Nopphon takes action seriously and do his best on behalf of Sofitel Sukhumvit Hotel to sorting out which help us to calm down and we knows he tried his best to make us reach the enjoyment & happiness for the rest of our stayed. I really appreciate how Nopphon handles the situation and assist us with the best he can. I wanted to thank him again. I hope Sofitel Sukhumvit have see the valuable of him and might a person who work with fully understanding of hospitality like him can be promote. I do believe he can help, support and handle many more guests in the future to improve their stay like what happened to me.

Hi I am rating the hotel purely based on their service that too the one which I recieved without visiting them yet. I had a major fall with surgery just 2 days before my scheduled stay. The hotel was courteous enough to reschedule my rooms which were non refundable based on my emergency not once but twice. These are the things which truly define a 5 star experience. I am highly grateful to them and am sure the service whenever I visit them will be even better. Kudos and big thabks to you

We were there for our company Christmas lunch and I decided for convenient sake to stay at Sofitel Sukhumvit. The check-in staff, K. Gift and the barista were so warm and friendly. I was upgraded due to my status. The breakfast spread was really good and you can tell a lot of effort put into quality and presentation. The room was so high tech and it was not an issue charging or using any devices. I appreciate the parquet flooring as this is something uniquely Asian and bods a warm and tranquil atmosphere. I would love to be back if whenever I'm in Bangkok. On to the event itself, We would like to extend our sincere appreciation to you and the entire Sofitel team, Khun Jeab, Khun Bambi, Khun Baifern, Khun Bird, and all the service and catering staff, for the outstanding support and hospitality during our Christmas lunch event. Every one of our colleagues, from staff to managers and C-suite, shared very positive feedback. They were especially impressed with the warm service, the quality and variety of the Christmas food spread, and how smoothly everything was executed from start to finish. The AV setup was seamless, impressively high-tech, and very easy to use. The venue, especially with the decorations, was beautifully arranged. We also truly appreciate how you and your team accommodated our various requests, both before and during the event, with such professionalism and flexibility. I also passed on the spa voucher that the hotel kindly extended to me to our grand prize winner in the company lucky draw. It was very well received and added to the positive impression of Sofitel among our colleagues. Thank you once again for contributing to a very successful and memorable afternoon for our company. We look forward to the opportunity to work with you again in the future.