Sofitel Bogota Victoria Regia

I would like to express my sincere gratitude for the outstanding service provided during my stay at your hotel. The quality and immaculate condition of the rooms were truly impressive, reflecting the highest standards of hospitality. In particular, I wish to highlight the exceptional attention of Caroline, whose kindness, professionalism, and efficiency left a lasting impression. Her dedication and swift service embody the very best image of your establishment. Individuals like her are invaluable, and I would like to extend my warmest congratulations and appreciation for her remarkable contribution.

I really would’ve given this place a five star review just two hours before checkout, but unfortunately, they’re deceptive charging policies prevent prevented me from being able to do this. First the pistachios and the mini bar were sale and they said they were credit them, but they did not until I had to bring it up again. Second they added an over $60 charge to a two night stay for additional tips for Service. In addition to the tips that were already paid at the restaurant and the normal standard rate and they just showed it to me without explaining it or asking, if I wanted to pay this additional tip, this is the first time I’ve ever experienced this type of additional charge that was not properly disclosed in advance in all of the hotel stays. I’ve been in my life all over the world. In addition to this, they charged me for one breakfast when I had breakfast credit for two persons and they didn’t disclose in advance that you couldn’t have a guest was not staying in the hotel use one of the two breakfast credits when I had a friend visit. So overall, just a very disappointing set of excess pricing tactics to extract value on top of what people are already paying for the hotel. If they want to raise their rates, they should simply increase their rates and not use these manipulative tactics that are not disclosed. I will say Upon request. They removed all these charges so I encourage everyone that reads this review to be prepared to have the same conversation I had and hopefully because it will be expected you won’t be as offended as I was in the moment beyond this the service was great. Everything was very nice. They just managed to have someone on their team. That’s thinking about the upsell too much of their time and it takes away from the five star quality of the hotel experience certainly made me feel nicke and dimmed.

My room was quiet and peaceful and the bed super comfortable. The air con worked well, and the bathroom was well set up. Easy to use fixtures and a nice warm shower! The continental breakfasts had everything one could desire, including, for me, lactose-free milk!

This place got turned into an Ibis. Unfortunately, I’ve been staying at this hotel for the past three years, even had a corporate agreement with them, but due to the systematic deterioration across all domains, was forced to cancel the affiliation and move to the Fours Seasons. In short, if you don’t want to read this post ’till the end, do not give yourself the hassle of dealing with Sofitel. For the same value, just go to the Four Seasons, sit back and relax. In virtually every stay, there were always issues that a hotel from this so called category should never incur - from the front desk persistently not having the right dates of the stay and taking forever to get it together to being assigned a different room category…all the way to not getting cold water (yes, you read it right, only boiling hot) in the shower. Don’t get me started on the difficulty to receive invoices of every stay, always supposed to be issued “automatically” by email, only never did. In several occasions, staff said the GM Mr. Nicolas Heftre would personally get in touch to show proof that mistakes have been addressed, but that never happened. I honestly think there isn’t such person by that name, never seen him circulating by the hotel not once. It goes without saying that front desk has absolutely no training and Reservation Department lead by Ms. Angela Murillo is total chaos. The latest disappointment was when I emailed Angela with the specifics of a reservation within over 10 days in advance, putting her whole team in copy. But because Angela was on vacation (note, she was in for one week after getting back from a prior vacation, then out for vacation again!), nobody took note of the matter and a series of disasters began to take place. The staff of the restaurant is only concerned about the tip, no matter the quality of the service. It’s unfortunate cause the hotel has a great location, but it will take ages, or more practically, a through reformulation of staff, starting with the highest levels who don’t seem to exist, to justify a 5 star status. Meanwhile, don’t bother, just go to the Four Seasons.

A very classic hotel where the staff make hospitality and a memorable stay a top priority. Maybe it’s because I am an Accor gold member or maybe they do this for everyone, but we got so many differently little treats when we checked in. Fresh local fruit in our rooms, macarons, and cocoa tea. It truly made us feel welcome. The rooms were spacious and I loved how big the shower was. Also the bed! OMG this bed was so plush and cozy. And the sheets felt soft and premium. Made it hard to get out of bed each morning. Also, I really appreciated having a Bluetooth Bose speaker in my room to play music on. Definitely a top stay IMHO.

I have traveled to Bogota many times in the last year and I will only stay at the Sofitel Bogota Victoria Regia. The staff is absolutely amazing!! I come down for work and have long days and when I get back to the hotel, it gives me a boost. Everyone here is friendly, helpful, food is great and what I would consider my friends. I look forward to my trips to Bogota and that is a big thanks to the staff at the Sofitel Bogota Victoria Regia!!

My wife and I spent 3 nights here in a luxury king room. We thought the place was great and would definitely stay again.||The hotel is located in the Nord neighborhood which is one of the nicer areas of Bogota. Lots of restaurants nearby as well as a good brewpub (Cerveceria Gigantes). The Sofitel is located next to the Four Seasons Bogota.||The hotel is very quiet with most guests staying there for business. Even though it’s fairly large (100 rooms or so is my guess) it feels like a boutique hotel.||The room was spacious with a huge bed and nice bathroom. WiFi worked well and we got several English news channels.||We had breakfast each morning and dinner one night. The restaurant is very good.||Employees were friendly and always helpful.||We used their car service to the airport and the cost was the same as we paid for an official taxi for our incoming ride. We should have used it a few more times as we had some problems with Uber.||Highly recommended.

I loved (almost) everything about our stay at the Sofitel Victoria Regia. The room was amazing. They have a pillow menu, and plenty of options to make sleep comfortable (a variety of teas and bath salts). The staff were friendly and helpful. They definitely helped us have an amazing luxurious experience. The breakfast buffet was amazing, we had plenty of options. Don't walk pass the haute cuisine croissants, those were delicious. And if the staff advices there's Arepas con queso, then have some. Those are delicious. The only detail was dinner at their restaurant. I don't recommend it for dinner.