Sofitel Bogota Victoria Regia

I loved (almost) everything about our stay at the Sofitel Victoria Regia. The room was amazing. They have a pillow menu, and plenty of options to make sleep comfortable (a variety of teas and bath salts). The staff were friendly and helpful. They definitely helped us have an amazing luxurious experience. The breakfast buffet was amazing, we had plenty of options. Don't walk pass the haute cuisine croissants, those were delicious. And if the staff advices there's Arepas con queso, then have some. Those are delicious. The only detail was dinner at their restaurant. I don't recommend it for dinner.

I really would’ve given this place a five star review just two hours before checkout, but unfortunately, they’re deceptive charging policies prevent prevented me from being able to do this. First the pistachios and the mini bar were sale and they said they were credit them, but they did not until I had to bring it up again. Second they added an over $60 charge to a two night stay for additional tips for Service. In addition to the tips that were already paid at the restaurant and the normal standard rate and they just showed it to me without explaining it or asking, if I wanted to pay this additional tip, this is the first time I’ve ever experienced this type of additional charge that was not properly disclosed in advance in all of the hotel stays. I’ve been in my life all over the world. In addition to this, they charged me for one breakfast when I had breakfast credit for two persons and they didn’t disclose in advance that you couldn’t have a guest was not staying in the hotel use one of the two breakfast credits when I had a friend visit. So overall, just a very disappointing set of excess pricing tactics to extract value on top of what people are already paying for the hotel. If they want to raise their rates, they should simply increase their rates and not use these manipulative tactics that are not disclosed. I will say Upon request. They removed all these charges so I encourage everyone that reads this review to be prepared to have the same conversation I had and hopefully because it will be expected you won’t be as offended as I was in the moment beyond this the service was great. Everything was very nice. They just managed to have someone on their team. That’s thinking about the upsell too much of their time and it takes away from the five star quality of the hotel experience certainly made me feel nicke and dimmed.

We really enjoyed our stay over the New Years holiday. The staff was professional, proactive and warm. They handled my last minute stay over with ease despite high occupancy. We will return and recommend this hotel to others!

Sofitel Bogotá Victoria Regia is phenomenal. The rooms are spacious, spotless, and beautifully designed. The location is perfect — walking distance to Zona Rosa shops, restaurants, bars, and everything you could want. It feels like a boutique luxury hotel, right next to the Four Seasons. Breakfast is fantastic. The service is attentive, the food is fresh, and the à la carte dishes and breads are out of this world. We also enjoyed a great massage during our stay. The concierge team went above and beyond. They helped me book a hair appointment outside the hotel and catered to every detail we needed throughout the trip. I would come back to this five-star hotel any day. Highly recommend.

I would have given them 5 stars but they have very deceptive charging policies, please be careful when checking in and out and reading the bill. 1. They tried to charge me the 19% tax for residence 2. They wanted to charge 270 dollars instead of 207 dollars my actual room rate 3. They wanted another service charge at checkout 4. They use an extremely high and incorrect rate when changing from Colombian to dollars. Lovely hotel and food and other staff, but the reception feels like a scam at check in and check out

We had an amazing stay at Sofitel! From the second we checked-in, the reception & staff went above and provided excellent service, making our stay so enjoyable and relaxing. We booked the spa exfoliation + massage service and was honestly one of the best experiences I've ever had. 1000% recommend. We traveled for a wedding and didn't get to do much exploring around the hotel but so many restaurants and shopping - we will be coming back and staying at Sofitel again.

Highly highly recommend this hotel! It was a beautiful hotel, clean, smelled amazing, and very attentive staff. I was working during the mornings in the restaurant and the staff there was super friendly and attentive which made the whole experience even better and to top it off the food was amazing and the coffee delicious! Actually everything I tried was delicious. Also the location is amazing and walkable to so many places yet not too busy street, close to amazing restaurants and to the 3 different malls. I will definitely return to this hotel when back in Bogota.

Our stay was lovely. We loved the convenient location, the cleanliness, and the great customer service from all the staff. Also, the restaurant food was great. We would definitely stay again.