Sofitel Cairo Nile El Gezirah

I stayed at this hotel during my visit to Cairo, and overall, the experience was very good. The location is perfect — ideal for getting around the city and visiting the main tourist spots. The pool was also a real highlight: very clean, peaceful, and with a great atmosphere. We also loved the room and the view — both were amazing and made our stay even more enjoyable. However, the customer service and communication weren’t the best . At check-in, the receptionist told us that breakfast was not included, which was not true — I had specifically booked the option with breakfast on Booking. I had to show him a screenshot to prove it, and only after he took a photo of it did he agree to include breakfast. Later on, we added an extra night to our stay, but the same receptionist forgot to activate our key cards for the additional day. When we returned to our room, the cards didn’t work, and no one answered the phone in the hallway. I had to go down 10 floors in person to get new keys. The next morning, when we went down for breakfast, we were told it was not included for that last night. This was confusing, as we had told the receptionist we wanted the same conditions as the previous days — which obviously included breakfast. In the end, we had to pay for it separately, and it was expensive for the quality and variety offered. In summary, the hotel has great potential and the facilities are excellent. We truly enjoyed our stay, but the front desk service needs to be more organized to avoid these unnecessary issues.

Great service, ambience and food. You can’t beat the cool wind of the Nile on the terrace after a hot day in the dessert. The restaurants are top notch and impecable. ||The hotel rooms are very well appointed and with chilling AC. We had a great view of the Cairo and the Nile from a top floor. ||Staff is well trained and always happy to please. We have already booked a repeat visit.

Great hotel. Best location on the Nile, hands down. At the top of the island on the Nile, thus called Sofitel El Gezira (Sofitel on the island. Thanks to Heba’s excellent service at the concierge who booked plane tickets on our behalf and all other needs. And you really need to try the breakfast! Best brownies and madeleines I’ve ever had. Great food and great service. Well done, everyone!

Beautiful Hotel, Great View — But Poor Handling of a Serious Issue I’m currently staying at Sofitel Cairo Nile El Gezirah, and I’m writing this review on the same day that a very upsetting incident occurred—one that unfortunately overshadowed the positive aspects of my stay. Let me start with what deserves praise: the view of the Nile is absolutely stunning, and the hotel itself has a luxurious and welcoming atmosphere. The breakfast was truly a highlight delicious, well-organized, and served by a team of professional and attentive staff. Housekeeping has also been excellent. I also want to thank Ahmed at the reception, who handled our early check-in after a long flight with professionalism and a warm attitude. He really made us feel welcome upon arrival. However, today I experienced something that left me shocked and disappointed—mainly due to the unprofessional behavior of the duty manager, Mr. Yousef. I had ordered food from an external restaurant for myself and my son. After waiting for over three hours, I called the restaurant and was told they had already come to the hotel but were turned away by reception, who claimed there was “no guest under that name.” I then called reception myself, and they admitted the mistake, saying, “Sorry, we didn’t see the name.” That alone could have been resolved. But when I spoke with Mr. Yousef, instead of taking ownership or trying to help, he flat-out denied that it ever happened. When I asked if he was calling me a liar, he said, “I don’t know.” Then, during a phone call later, he changed the story again, even though all conversations are recorded. I was honestly shocked. This kind of dismissive and defensive behavior is completely unacceptable for any hotel—let alone a 5-star Sofitel. I wouldn’t accept this kind of attitude even from a Mickey Mouse hotel, let alone one that prides itself on luxury and service. If Mr. Yousef had simply acknowledged the error and apologized, I might have been understanding. But instead, his approach made the situation worse. At that point, I no longer even wanted the food. The experience ruined our evening and left a lasting negative impact on our vacation. I’m not writing this for compensation. I’m writing it because guests deserve honesty, respect, and accountability. People make mistakes—that’s human. But what’s not acceptable is denying them, shifting the story, and treating guests like they’re not telling the truth. I sincerely hope senior management reads this and ensures that other guests don’t experience what I did.

One of the Best Hotels I’ve Stayed In Check-in: Easy and smooth. Rooms: The view of the Nile is the best in Cairo. Housekeeping: Supportive and highly responsive. Breakfast: Spectacular! Amazing taste with a wide variety of options. Facilities: Plenty of things to do—you can easily spend the whole day at the hotel without any regrets. Accessibility: Conveniently located close to most historical sites and major tourist attractions. Note: Overall, the prices are slightly higher compared to other locations, but the value and quality you get are absolutely worth it.

I visit Cairo every year, and this hotel has become my go-to place I simply won’t stay anywhere else. The location is perfect, and the service is amazing. A special thank you to Omar and Warda from the Housekeeping team. They were incredibly kind and supportive throughout my stay. On my last day, I accidentally left something behind in the room, and they went above and beyond to help me find it. Their warmth and professionalism truly stood out and made my experience even more enjoyable. I highly recommend this hotel to anyone visiting Cairo. I’ll definitely be returning again on my next trip!

The staff were all kind and hospitable. We were always greeted with a smile, which made us feel very welcome throughout our stay. The breakfast was tasty and well prepared, the lounge was a really nice escape, and we truly enjoyed the hotel’s view and overall ambience. However, the biggest downside was that the rooms felt quite outdated and in need of renovation. With some updates, this hotel could easily offer an exceptional experience from top to bottom.

I had the pleasure of staying at Sofitel recently, and I want to express my sincere appreciation for Yasmine's exceptional guest relations support. From the moment I arrived, she was proactive in ensuring my stay was comfortable and enjoyable. When I encountered a minor issue with my room, Yasmine swiftly addressed it, going above and beyond to provide a seamless solution. Her dedication to creating a positive experience truly made a significant difference during my visit. Thanks