Sofitel Dubai Downtown

Fantastic experience at this hotel. We were upgraded to a suite, which was very spacious and offered a great city view. Breakfast was fairly basic, but there was a good selection of fresh fruit. As members, we had a sweet welcome food and also enjoyed the afternoon tea, which was a nice extra. The gym is one of the best hotel gyms I’ve experienced, and the outdoor pool also looked very inviting, although we didn’t have time to use it this visit. On my birthday, the team surprised me with a lovely bed decoration and a small cake, which was a really thoughtful touch. The staff were extremely friendly and the service was excellent throughout. The location is also very convenient, about a 10-minute walk to Dubai Mall.

Hotel was great and the location is even better. It was walking distance to the Burj and the Dubai Mall. Perfect for all families with kids. They have a beautiful pool and a very cute kids clubs. The assistant Ms. Elaine was very friendly and made my kids feel like they were at home. Very pleased with the service. The only complaint is that the facility in the room could be more user friendly and the bathrooms need more attention for maintenance. But other than that we had a pleasant stay. Thank you!

I had a wonderful stay at Sofitel Dubai Downtown, and the experience truly lived up to the brand’s reputation for comfort and elegance. The hotel’s location is perfect—right in the heart of the city, with easy access to major attractions—yet it still feels calm and relaxing. A special highlight of my stay was the breakfast experience. The variety and quality of the food were excellent, catering to different tastes and preferences. What really made the mornings exceptional, though, was the outstanding service from Shyam. He was incredibly attentive, friendly, and professional, always making sure guests were comfortable and well taken care of. His warm attitude and genuine hospitality added a personal touch that made breakfast something to look forward to each day. Overall, Sofitel Dubai Downtown offers excellent service, great amenities, and a memorable guest experience.

Highly recommend, had a wonderful stay at sofitel dubai. Special thanks to Amira at the front desk and Mustafa who handled the luggage. They were very accommodating, friendly, provided the best customer service possible. They helped us get into our room as soon as we arrived, helped with all of our requests, and were extremely friendly, welcoming and polite. The staff were absolutely amazing, couldn't have asked for anything else. The buffet breakfast was the best I've ever had. The room was very large, spacious and luxurious. And the location was very convenient, walking distance to Dubai Mall and Burj Khalifa.

Shyam was professional, attentive, and courteous throughout the breakfast ensuring order was taken accurately and delivered promptly on time. He was friendly and easygoing and made us feel welcome right away, and handled our orders smoothly. Food and drinks came out on time, he checked in just enough to make sure everything was good. Overall, the service was relaxed, attentive, and made the food more enjoyable. Sai Anna was at the entrance and gave us a warm, polite, and very helpful greet from the moment we arrived. He greeted us with a smile, assisted quickly with our luggage, and made the check-in experience feel smooth and stress-free. His friendly attitude and professionalism created a great first impression and made us feel genuinely welcomed at the hotel. He even helped me in providing his nail cutter as I have to cut my nail because it was broken in the middle and was bothering me. Overall very happy with their greet and service.

I had the afternoon tea here, it was extremely delightful, so much choices of the sandwiches and cakes, and the scones were phenomenal! The presentation was enchanting and May made us feel very comfortable, making sure we have everything we need. I definitely recommend this place for a lovely afternoon tea experience.

We arrived in Dubai as first timers, with many plans to explore this magestic city and who would have know that Sofitel Downtown was just the right place to base ourselves. We walked to The Burj and Dubai Mall, a train station just next door just made movement too easy, not that we used it though. Sofitel became a home away from home, kinda felt immersed into the French culture and every bonjour, felt like a welcome to another delightiful experinence. Be at the dinning, pool, spar name it the service was expectional, but the best was our room, after every room service we felt like we were checking in a fresh, and the towel sculputures always gave our kids something to marvel at everytime. Looking forward to the next visit.

We had an amazing stay at Sofitel Dubai Downtown! Our room was stunning with an incredible view of the city — truly one of the best we’ve ever experienced. The staff were exceptionally friendly and helpful throughout our stay. A special thank you to Lamya, who went above and beyond when my wife fell ill. She kindly allowed us a late checkout so my wife could receive the medical care she needed. Her kindness and professionalism meant so much to us. Everything about this hotel — from the service to the atmosphere — was outstanding. A must-visit and easily the best stay we’ve ever had!