Sofitel Dubai Downtown

Upon arrival, we were greeted warmly by the concierge team Eric and Moustafa. Lei/Lea I think the front office agent was amazing and she even upgraded us to the one bedroom suite which we so gratefully appreciated. We looked forward to staying there already. Escorted to our suite we had a beautiful view and a huge room we just felt so happy to be back at Sofitel. A birthday set up was there on the bed and a cute cake which I enjoyed so much. I extremely enjoyed my stay, bed was like sleeping on a feather and just everything in general was a delight. The club access though I did not understand it was just the same place where everyone had breakfast at it was nothing special which I had paid extra for thinking it was more only for club paying guests however the evening drinks were good and service from Godwin was great as well. Occasionally at breakfast it was hard to get a servers attention even for a coffee but in the end it was all good. Breakfast options were wide but repetitive. Now that the pool which had a fantastic view of the burj khalifa is under construction the other one was just too small to enjoy. But nonetheless everyone was always happy to help and very kind. I will definitely come back and recommend to our family and friends. Also the spa team Cham/Sem gave the best massage ever!

Everything was excellent during my stay. The room was spacious, well-designed, and equipped with all the luxuries I wanted. The bathroom is another story, it is a room-sized by its own and very nicely designed, also it has a view of the main street. I want to thank all the staff for their professionalism and hospitality. Special thanks to the chef, Mr. Bharat, who made the type of food I prefer. Also, special thanks to the receptionist who gave me a late check-out when she knew of my need for it. All staff were cooperating.

I had an amazing experience at Sofitel Dubai thanks to the outstanding service of Arfeen. From the very beginning, he was extremely professional, friendly, and attentive to every detail. He went above and beyond to make sure everything was perfect, and his positive attitude truly made a difference during my stay. It’s rare to come across someone who combines such high-quality service with genuine care for guests. Because of Arfeen, my time at Sofitel was not only comfortable but truly memorable. I left with a big smile and full satisfaction. Highly recommend Sofitel Dubai, and a special thanks to Arfeen for making it exceptional!

I visited Dubai for a belated birthday getaway with one of my best friends – my very first 5-star hotel experience – and Sofitel Dubai Downtown made it truly unforgettable. The hotel is beautifully designed, ideally located, and the restaurants offer a wide variety of dishes of excellent quality. Although our arrival was marked by a few challenges (no prior information about the swimming pool being under renovation, a delay with luggage delivery, and slow service at breakfast the next morning), the professionalism and kindness of the staff completely transformed our stay. Special thanks to Mrs. Lae for her attentiveness, empathy, and reactivity. She sincerely apologized for the issues at our arrival and graciously upgraded us to a beautiful suite with an incredible Burj Khalifa view. She is amazing – and speaks excellent French! Thanks as well to Speciose for her kindness during our late-night check-in. She ensured we had all the key information for our stay, apologized for the luggage delay, and informed us that we could access a private beach as compensation for the pool renovation. At the Lutetia Brasserie, Shyam, Luckie, and Lukea (spelling may vary) ensured flawless service with constant smiles and attentiveness. At L’Apéro, Cynthia impressed us with her smile, proactivity, and positive approach. At the lobby stand La Pat, May impressed us with her kindness, attentiveness, and delicious pastries. My deepest gratitude also goes to the concierge/valet team – Eric, Benjamin, Allan, and Mustafa – always available, smiling, and detail-oriented. From checking our bags at check-out to arranging a taxi instantly when the wait was long, their reactivity and professionalism embodied true hospitality. Thanks to all these outstanding individuals, our stay turned into a unique and unforgettable experience. We will gladly recommend Sofitel Dubai Downtown and look forward to returning. With sincere thanks and appreciation, Reine and Marie-Paulette

We have been to Sofitel hotels & resorts for the several times and always completely satisfied. Excellent room service, fast dry cleaning, perfect service when handing over the car from the garage, in the fitness center, by the pool. The biggest TOP service at breakfast. Amazing welcome, variety in the food menu and service from the great and attentive Abdel Rhman 👏 Abdel is very attentive, he will bring you excellent coffee and his professional and kind approach is at the highest level. Thank you and we are always happy to come back. Thank you very much ❤️

I had an incredible experience thanks to the outstanding service from Kelvin. From the very beginning, he went above and beyond to ensure my day by the pool was nothing short of perfect. He took the time to explain the menu in detail, offering thoughtful recommendations that turned out to be absolutely delicious. His attention to detail and genuine care made me feel completely relaxed and taken care of. What impressed me most was how proactive he was—always anticipating what I might need before I even had to ask. His professionalism, warmth, and hospitality truly stood out, making this not just a poolside afternoon, but a memorable part of my trip. If there were more than five stars, he would absolutely deserve them. I can’t recommend his service highly enough!

I attended a work conference held at the Sofitel Dubai Downtown. The hotel staff were very accommodating and helpful. The check-in was very easy; though my room was not yet ready when I arrived (before the posted check-in time) the front desk team checked me in and sent my baggage with the bellhops, where it was delivered promptly to my room when it was ready. ||Sandeep was the housekeeper assigned to my area of the hotel, and he did a very thorough job and kept my room well-furnished with consumables (like water, towels, etc.).||The location is very good. It’s handy to the Dubai Mall and Burj Khalifa. There is a climate-controlled walkway, the entrance to which is a 2-4 minute walk from the door of the hotel. Total walking time to the Dubai Mall and the View From the Top experience at the Burj Khalifa is probably 15-20 minutes, all indoors. ||The main pool was being renovated while I stayed at the Sofitel.

I visited Dubai for a belated birthday getaway with one of my best friends, our very first stay in a 5-star hotel – and we left with unforgettable memories thanks to the staff at Sofitel Dubai Downtown.||Although the beginning of our stay was a little disappointing (the delay in the delivery of our luggage that we eventually had to collect it ourselves and a slow breakfast service the next day), everything quickly turned into a perfect experience thanks to the outstanding quality of service.|| Thanks to Speciose, for her kindness and helpfulness upon our late-night arrival. We truly appreciated Speciose’s attentiveness during our check-in. She ensured we had all the key information for our stay and was very considerate in apologizing for the delay in our luggage delivery.||At the Brasserie, Shawn, Luckie, and Lukea (spelling may vary) ensured everything was smooth – always smiling and attentive.|At L’Apéro, Cynthia impressed us with her warm smile and proactive service.|At the lobby stand La Pat, May provided outstanding service with delicious pastries and genuine care. ||I would particularly like to recognize and thanks Mrs Lae for her professionalism, attentiveness and empathy, which turned our experience into something truly memorable. Recognizing my Gold Member status, she graciously upgraded us to a suite with a stunning Burj Khalifa view.||Finally, the concierge team – Eric, Benjamin, Allan, and Mustafa – were simply remarkable: always available, smiling, detail-oriented, and quick to assist, whether checking our luggage compliance at check-out or promptly arranging a taxi.||Thanks to all of them, our stay turned into a unique and truly unforgettable experience. They all really impressed us with their kindness, attentiveness and professionalism. We will certainly return and strongly recommend Sofitel Dubai Downtown.||Reine and Marie-Paulette