Dave K
Google
I recently stayed at Sofitel The Palm in Dubai, and it was an incredible experience from start to finish. The resort is beautiful — peaceful, elegant, and perfectly located on the Palm.
As someone with a severe nut allergy, I was genuinely touched by how far the staff went to ensure my meals were completely safe and freshly prepared. In the main restaurant, the chefs — Neeraj, Sanjeewa, Madan, and Gourav — went above and beyond every day to accommodate me. Their care, attention, and willingness to adapt dishes meant I could relax and truly enjoy my holiday without worry.
I also want to mention Manoj and Ajith from the management team, and Dipa from the waiting staff, who were all so warm, attentive, and professional throughout my stay. From the moment I arrived, Denis from the porter team made me feel welcome and well looked after — he was always ready to help with a smile.
I’d also highly recommend dining at Laguna Beach Restaurant on site. The food was exceptional, and the staff — Sunday and Uson in particular — made the experience even better with their friendliness and impeccable service.
Although I didn’t manage to get everyone’s names, I want to say that every single member of staff I interacted with was amazing. The team’s kindness, professionalism, and genuine hospitality made my stay unforgettable.
This hotel truly stands out not just for its luxury and setting, but for the people who work there. I can’t recommend Sofitel The Palm highly enough — especially to anyone with dietary requirements or allergies. I’ll definitely be returning. Thank you ☺️