Sofitel Istanbul Taksim

So glad we chose this hotel for our stay. The location is perfect for Taksim, Galata tower, and generally just great for going elsewhere. The lobby is absolutely beautiful, the restaurant The Oven is amazing (fresh, open fire cooked pide and lahmacun particularly), and the breakfast every day was fantastic. However it is the people that work here make this hotel what it is. As soon as you walk in they are warm, friendly, and helpful. The housekeeping workers that brought us towels and water whenever we asked were so lovely as well and always offered more than what we asked. Special shout out to the breakfast staff who always were very attentive - particularly Naurah, as well as Ms Candan at the front who was so warm to my family and I and treated us as if we were friends. Thank you for a wonderful stay.

We had a wonderful stay at the Sofitel Istanbul. From start to finish, everything was excellent — the hotel is beautiful, and the staff is incredibly friendly and professional. I especially want to highlight Muzaffer, the housekeeping attendant from the 4th floor 🌟. His service was truly exceptional and went far beyond expectations. On a rainy day, he noticed us leaving and immediately ran to bring us an umbrella so we wouldn’t get wet ☔️ — such a thoughtful gesture. Even more impressive: while I was in the middle of an important Zoom call, Muzaffer quietly brought me water 💧 while cleaning the room, without disturbing me at all. These small but meaningful details really stood out. He also always had a bit of chocolate in his pocket 🍫, which he kindly shared with us — such a warm and personal touch. Overall, the level of service he provides is simply indescribable. This kind of attention, care, and genuine kindness makes a stay unforgettable. Thank you to the entire team, and especially to Muzaffer, for making our experience so special. We will definitely come back! ✨

I would like to take a moment to express my heartfelt appreciation to the incredible staff at this hotel for making my stay truly unforgettable. The level of hospitality here is world-class, starting from the very moment I arrived. A special mention goes to Mr. John Mostafa at the front desk; his professional and welcoming demeanor during check-in was exceptional, and I am incredibly grateful for his kindness in arranging an upgrade to a larger, more comfortable room. It truly set a positive tone for my entire trip. I also want to thank Mr. Kerem, whose detailed introduction to the hotel’s amenities helped me settle in quickly and make the most of the wonderful facilities available. The reception team, specifically Ms. Candan and Mr. Okan, deserve high praise for their constant smiles and readiness to assist with any request. Their warmth and genuine hospitality made me feel like a valued guest every time I walked through the lobby. Additionally, my dining experience was greatly enhanced by Gosti in the restaurant; his cooperation, attentiveness, and friendly service were much appreciated. This team is a credit to the hotel, and I look forward to returning soon!

I had a wonderful stay at Sofitel Istanbul. From the moment I arrived, the hospitality was exceptional. The hotel is beautifully maintained, spotlessly clean, and offers a very comfortable and relaxing atmosphere. What truly made the experience special was the staff everyone was incredibly friendly, professional, and genuinely welcoming. I would like to give a special thank you to Candan, who went above and beyond to make my stay memorable. Her kindness, attention to detail, and warm attitude truly reflect the high standards of Sofitel hospitality. I highly recommend this hotel to anyone looking for comfort, elegance, and outstanding service in Istanbul. I will definitely be coming back.

Amazing place to stay. The rooms are quite lavish. There are so many amenities available that you don't need to even need to leave the hotel except to go sightseeing. The staff have all been wonderful. The Hammam was truly spectacular. Deniz was especially outstanding and made the Hammam experience quite comfortable. The breakfast has an exceptional number of options and even a gluten free station if needed. Overall, a lovely experience so far.

We stayed at Sofitel Istanbul for 5 nights, and unfortunately the experience fell far below 5-star standards. While the room was beautiful and the bed and pillows were extremely comfortable, the service throughout our stay was slow and inconsistent. Every time we requested something simple—water, cotton buds, a wine opener, it took over 30 minutes to arrive, and we had to follow up two or even three times just to get basic items delivered. When I called to follow up on one request, the staff member on the phone wasn’t apologetic at all. In a 5-star hotel, acknowledging delays and offering an apology should be standard. There were also several maintenance issues. The TV stopped working twice, and one day the hot water wasn’t working. On top of that, the shower gel pump didn’t function, and when I asked for it to be fixed, instead of repairing or replacing the pump, staff simply placed a new bottle on the sink. Small details like this matter, especially in a hotel that presents itself as luxury. Overall, this has been the only 5-star hotel I’ve stayed in that genuinely felt more like a 3-star experience. The only highlight was the housekeeping team, who were amazing, friendly, attentive, and the only part of the stay that truly reflected 5-star service. Unless the service improves significantly, I wouldn’t choose to stay here again.

I write to thank staff we have dealt with especially Mr Oukan front desk he was so helpful and had moved us in a very seamlessly manner. He has replaced both of our rooms with better ones in main building despite his colleague Anuar refused to discuss the matter. Mr Oukan was kind enough to show us the rooms as well prior to change. The bell staff concierge and dining room were all helpful and very cooperative. This is my 3rd time in this hotel and hope to return soon! Kind regards and all the best !

• We arrived to the hotel before the check in time (due to our flight timings) and they gave us the rooms late but to say th truth the hotel’s front desk staff was very receptive and doing their best. • The hotel staff are incredibly friendly and efficient. • There is a lady called Candan, she is  really a great amazing person and was very supportive and helped us in all our inquiries throughout our stay. She is a plus to the hotel.