Sofitel Lisbon Liberdade

This was our second stay at the Lisbon Sofitel (first was several years ago prior to renovation) and it was a lovely experience. Prior to arrival we arranged for airport transportation and I inquired about the fitness room facilities and the communication was smooth and responsive. We arrived early and our room was not ready so we left our luggage and went out for breakfast. There are decent options for both casual and more formal drinks and eats nearby. Location is also convenient for the major sights. ||We returned around noon and the room was ready and even though we were told we were upgraded as a gold ALL member, the room was a bit small, albeit very nice. Maybe because we were on the 7th floor, that was considered an upgrade? Bed was comfortable as most Sofitel beds are. Bathroom was small as well, but the Dyptique amenities are nice. There was a decent size mini bar that could hold our own provisions when emptied out. The blackout curtains were solid so much so that we didn’t wake up until close to 8 am each day (we’re normally early risers). Didn’t hear much street noise even though we were facing Avenida de Liberdade. ||The fitness rooms (yes, plural) are in the lower level. One room was the cardio equipment- treadmill, elliptical and stationary bike. All functional. The other was weight equipment. Both had water fountains and at least the one with cardio equipment had a fridge with Gatorade type water. I was pleased. ||Everyone was friendly and efficient, and loved our welcome drink that came with my favorite Japanese peanuts and other goodies at the lobby bar. We ate them very quickly and the bartender insisted on refilling them. And the welcome amenity was a pair of pasteis de nata- yum. ||The only one quirk was that turndown service was inconsistent- we stayed four nights and we got it twice. That said, it was really just slippers by the bed and extra chamomile tea. Had it been chocolates, I might’ve complained :) ||It was a nice stay and I would stay here again and highly recommend.

We are a family of five. We stayed here to celebrate the New Year. The lobby and restaurant were luxurious and cozy. The staff was very professional and accommodating. The rooms were as expected of a five-star hotel. The New Year's Eve dinner with musical entertainment at the Matiz Restaurant was a memorable experience for my family. The location is the best in the area. Our family had a wonderful New Year's celebration at this hotel.

This hotel deserves a 100 out of 5. My experience at this hotel was beyond superb. While the rooms were amazing and the breakfast was delightful, nothing beats the superb staff that we experienced. From the doorman who met our taxi at the door, to the front desk staff who checked us in and gave us some awesome recommendations to the turn down staff every night. I have to say the only disappointing thing was that I only stayed three nights. I would have definitely stayed longer.

Sofitel review… After a red-eye flight, the warm greeting at the entrance and front desk of this perfectly-located Sofitel combined made us feel as if we picked the ideal hotel. We were proven right. This hotel on the Avenue de Liberdade is an ideal location to wander the various historical attractions, and is surrounded by loads of high-end shops and dining options, and really close to all the tourist areas down by the river. Our first visit was for four nights before heading to the Algarve, after which we returned for a two-night stay. On both visits, we were treated so wonderfully by Helder and Eric, who made sure we were comfortable while we awaited our rooms. Helder and Eric are highly professional, informative and efficient. While awaiting our room, we enjoyed the hospitality of Walter, who shared his knowledge of the city. The rooms are comfortable and the hotel is surprisingly quiet given its location. The rooms have Diptyque soaps and lotions, which were a lovely treat. At our included breakfast each morning, we were greeted by the gracious and always smiling Halana. The Sofitel has the perfect buffet breakfast area to start your day with a nice offering of eggs, meats, cheeses and various bakery items. While the food is really good, the service is what makes the hotel worth the visit. The staff truly demonstrate a passion for hospitality, combining excellent service with delicious food. We ate lunch and dinner in the restaurant where breakfast is served and the meals were really good. Checking out of the hotel was made so efficient by Pedro on the two mornings. Like all our experiences, Pedro demonstrated why someone should choose the Sofitel. The staff are outstanding. All in all a great stay and we look forward to another visit to this top notch and perfectly located property in the future. Susan & Jamie

A great, very convenient location on the city's main avenue, close to most attractions in the city center - ideal for a city break. Attentive service at Reception, breakfast, restaurant during lunch. Andre, the concierge, was extremely attentive and solved all minor requests we had with promptness and attention to detail. Eric, the Front Office Manager, who has been part of the team for 32 years, made us feel very welcome and we had a nice conversation. Strongly recommend for a leisure visit to Lisbon.

My wife, daughter and I stayed for our 3rd or 4th time at this hotel, I can't remember exactly but I think this was #4. The staff was friendly. Dinner was great. Our room (Junior Suite) is the ideal size for the 3 of us. It's really nice that the hotel has added the kid's play nook on level -1. We stayed for a little R&R but also had some work to do in Sintra so beyond going to take care of that one day, we just spent time in the hotel.

The restaurant service was poor. A la carte Breakfast was served very slowly and had to be chased serveral times. At dinner, the restaurant supervisor wearing glasses was extremely arrogant, making guests feel very uncomfortable. As a five stars hotel, the restaurant service really needs improvement. The hotel is well located,with convenient transportation and easy access to shopping.

We arrived in the morning but our room was not ready. We left our luggage and went on an excursion. We NEVER received a message from the hotel (as promised) telling us our room was ready. I called the hotel at the # on their business card but the call was disconnected. The room was ready when we returned to the hotel at 4pm. My husband and I are allergic to feathers. I had to call Housekeeping several times over the course of 2 days to replace pillows and bedding. Housekeeping doesn't answer their phone. I tried many times to get acceptable replacement pillows by referring to the Pillow Menu. It took TWO DAYS and me taking a pillow and the Pillow Menu to the Reception Desk on DAY 2 to get the pillows. IT WAS HORRIBLE! The bed was uncomfortable. There are NO luggage racks in the room. The bathroom is terrible, way too narrow and dark. The provided hairdryer requires you to hold the button down the entire time while drying your hair. I have long hair. THIS IS AWFUL! The wi-fi is slow. The breakfast is the exact same thing every day. Suffice it to say, we did NOT enjoy our stay at this property!

After researching online, we settled on the Sofitel on Avenida Liberdade. The hotel wasn't cheap but seemed to have an excellent location. It certainly was. The area offers a lot around it. Lots of shopping and restaurants in the area. Easy access to Alfama, Barrio Alto, Chiado, and other areas. We arrived early in the morning and were able to get our room. We had paid extra to get early access which was very much worth it. The staff is friendly and helpful. The room was large, though the king bed was a bit too soft for me. We had a nice view of the Lisbon skyline. The shower door is poorly designed. It only covers half the shower and leaks about over the tub. So the floor was soaked after every shower. Good bathroom products though, Hermes. Breakfast was in the subfloor. Large buffet with pastries, fruit, yogurt, and savory foods. The lobby had an odd smell, likely some scent or cleaning fluid, that I really didn't like.

We are staying at this hotel for three days in Lisbon Portugal. One thing they have going for them is they have three elevators that work. Our room is very nice but there are no drawers to put stuff in. We tried to charge our phones and they wouldn't charge. So someone came up and changed out the USB, port and it still didn't work. we found a workaround. The bathroom is rather small, but that is typical, the shower is huge, but there's no grab bar. The water is dicey you get too much hot water. The breakfast in the morning is OK but we've had better.

I'm at the lobby bar of a "5 star hotel", minding my own business, and head to the front door to pick up my ubereats McDonald's. As I'm walking to pick up my coat from the bar, I put the 2 McDonald's bags on the bar top and the concierge comes and tells me that I can't eat at the bar and that he will be calling the police on me. There are 5 other people at the bar, and none of them were being harassed like me. My immediate response to him is that there is no problems and I was not planning to eat. I said "no problems" in a very polite manner numerous times and he left me alone. Once a minute passes, the whole conversation registered in my brain and I was really bothered by the tone and condescending manner he spoke to me in. I walked over to the front desk, asked for his name, Bruno Sina, and here I am writing this yelp. I was here for a conference and was meeting clients at the bar, which was very embarrassing to have to go through this and be targeted in front of them. I have managed restaurants for 10 years in some of the finest establishment, and have never been treated like this for simply placing a closed bag of McDonald's at a bar top and threatened to have the authorities called on me. They must not like my kind, or might be in a bad mood. Regardless, very unacceptable. I will never recommend this place to my colleagues or my work. To top this off, they asked my colleague for my room number after I had left.. for what? Because I asked for your name? Because you want to intimidate me? Sidebar, we reported a cockroach in the lobby last night (check the cameras around 1-2am). Overall, Very poor attitude. Best of luck to anyone coming here.

Stayed in Sofitel during Web Summit for 3 nights, and was quite glad that I did. Excellent central location, competent and friendly service. Beautiful common area, and well designed too outside and inside. Nice bar too, well stocked. As Accor Platinum Member, enjoyed the complimentary drinks, platinum amenity, and suite upgrade. Suite was spacious, tasteful, clean, and with good quality furnishings in the rooms and bathrooms. All in all, perfect stay. It doesn't come particularly cheap in comparison with other hotels in the area, but luxury and quality are winning combo for me.

The hotel was beautiful and in a great location close to all sights, shops and restaurants. However, the air conditioning was not working in both of our rooms for our entire stay, 8 days and 7 nights, after having communicated thru several emails prior to our arrival, as reviews indicated that the hotel was having an air conditioning issue, that having air conditioning was an essential due to medical reasons and being told that they had designated rooms for us with working units. I would have expected to have been offered a different hotel nearby, of the same quality, as an alternative, but was offered a small fan for our rooms instead; quite disappointing and not what I expected from the Sofitel brand.

This is a lovely hotel located centrally to much of Lisbon's activities. We loved the personal touch-slippers, a pastry to greet us in our room and a nice espresso maker. The bed is super comfortable-almost like sleeping on a pillow. And the staff is excellent-upon check-in we had many questions about various activities and they were answered in a friendly and non-rushes manner. Hotel is a quiet respite from the hustle and bustle of the city! Pricey but we got a decent deal on Expedia.

My wife and literally decided to visit Lisbon on a whim. Sitting at home trying to decide on a vacation spot I suggested Lisbon. We both had never been, it seemed like it would be a city that would offer things we both enjoyed.....but where to stay? I had never stayed at a Sofitel property, but there is one just down the street from where we live. It's always gotten good reviews and anyone who I have know who has stayed there always raved about it. We gave the Lisbon Sofitel a shot and we were not at all disappointed. The good. Location. This hotel could not be located in a better location. Easy walking distance to most of Lisbon's sights. Staff. Amazing, professional and friendly. Rooms. Large, quiet and comfortable. Amenities. Workout facilities, business center, great bartenders and five star restaurant. A pool would be nice however. Wifi. Free and strong signal. The bad. Nothing, nothing at all. The Sofitel is near perfect and highly recommend with a well earned five stars.

I had a horrible experience at Sofitel Lisboa I had 3 different stays at Sofitel Lisboa throughout my trip in Portugal. There were so many unnecessary extra charges upon check in aside from the amount you paid for booking the room. The rooms were extremely small and unsanitary. The AC wouldn't work and the windows are locked so you can't even get fresh air. The staff would not help us with our bags even if we asked for help. They wouldn't store our bags for the time we were away even if we were returning to the hotel. I never experienced anything like this in a 5 star hotel. When I have different stops during travel every hotel I've stayed at was extremely welcoming and they all accepted storing my bags even if I wouldn't return for another stay at the hotel later. The service is awful. If I try to call concierge or the reception, I would have to wait for the phone to ring about 15 times until they answer. A 5 star hotel should not and would not let the phone ring more than 2 rings before helping out. The breakfast is very limited and tastes very bland. I thought everyone was facing what I was but it was very strange that I could see how different they approached other guests who are by no coincidence all white Europeans. They were clearly going the extra mile for them and making sure they were being satisfied but disregard my group of muslim arabs completely. I was not given even half of the treatment I saw the other get from them. It's 2022 and people are still racially profiling groups. These are not the standards of a 5 star hotel. It's an embarrassment of a hotel and is obviously not ready to welcome large groups or diverse guests. There's a lot of work and catching up to do with this hotel.

I have only one negative thing to say, the buffet breakfast is too Americanized and expensive. Twenty Euro is too high, we decided not to go in. Other than that, every thing is great, service, attitude, room, bed..... ALL TOP QUALITY. Distance is good, right between the big park and the ocean (river), walking to everywhere! We paid about 120 Euro per night in Jan, not bad. We are happy. Enjoy!

I have never been to a Sofitel that I didn't love. LOVE. In Lisbon, this isn't a review for the rooms (we didn't stay here this time 'round) but, rather, for the restaurant and bar. So, a quickie review to say: GREAT SERVICE, AS ALWAYS. Professional, discrete, extremely helpful, and always just a step or three ahead. Order a coffee? Well, here you go...here's a complimentary mini pastel de nata just to remind you that you're in Portugal. Yelp note: restaurant (additional review to come) strongly recommended.

The location of the Sofitel is excellent as it is right in the heart of the old town. One can easily walk to many places. The hotel itself is a bit dated and the rooms are small, but comfortable with good amenities. Breakfast is good but service a bit questionable. One has to wait on simple things like salt and pepper ... it would be easier to just have a set on each table. Eggs are made to order but that's a hit or miss. And the toast I ordered never came with the eggs! Guilhermo however was amazing, always coming to the rescue with whatever was needed ... and always with a smile! Carlos at the Concierge desk was absolutely fantastic. I had an issue with my flights and he went above and beyond to help me get it resolved. Thank you, Carlos!!

The hotel it self is ok. Some of the people at the front desk are rude and aggressive. The house keeper kept forgetting to leave me coffee and cream in my room. I had to ask twice and the front desk had an attitude about it. The breakfast bar did not open until 7:00am and I had to get up at 4:00am for work and needed my coffee. I was not asking for much. What is the point of having a nespresso machine in the room without coffee and cream. I will not stay here again for sure. I will not deal with the attitude.

A good option for busienss and leisure - its not as expensive as other Sofitels - very friendly (multi-lingual) staff and perfectly located. But stay away from the breakfast - its overprized and the coffee, juice and croissant next door in the cafeterias costs you less than 4EUR !!

These four days in Lisboa were made stainless due to the perfect accommodation premiere by définition by the Sofitel hotel. Very attentive staff, wonderful concierge, delicious breakfasts and quite enjoyable rooms with discrete A/C helped us all rest after a few days at Gulbekian, Sintra, Alfama, etc. : a most wonderful first contact with Lisboa.

I'm looking forward to my stay at this hotel. But I am unable to get an email address for their concierge or for anyone at the hotel. I want to have some help in booking some restaurants. Can anyone help with this? The phone number does not answer. I am using Skype to do this. Thanks.

What a great experience, the staff went above, and beyond to make our stay wonderful. If you wanted to be treated like royalty stay at this hotel in Lisbon

Husband and I stayed here for five nights. We left feeling neither satisfied nor disappointed. We like to feel satisfied and relaxed after staying at luxury hotels. Room of hotel is of typical size to others in Europe. Some of the staff seemed pretentious, while others were helpful. Location of hotel is great and close to metro, if you plan on using it. We found the bed to be comfortable. We had placed the "do not disturb" sign on our door two of the nights, however, came to our room with sign removed and room cleaned. On one of these nights, we found the head of a sardine on our room floor. We don't particularly like sardines and are confused as to how this was left on the floor.

We had a 4 night stay in this hotel, all perfect except for an incident with 1 staff member which was all sorted by Jeorg on checkout. Very nice room with balcony, and the beds are the best i have ever slept in. Its a little expensive (the bar and breakfast). Will be back.

My friend and I stayed at the Sofitel Liberdade in Lisbon from July 17-July 19 of this year and we enjoyed every moment of our stay. My only regret is not having planned to stay longer. The staff is completely professional, helpful and friendly and that is an understatement. They are all WONDERFUL. The buffet breakfast is FANTASTIC and I will dream about it every morning until I go back to Lisbon to have it again. The hotel is well situated in a safe area and there are plenty of reasonably priced meal options in the vicinity. The hop on hop off bus is just across the street from the Sofitel, so that is very convenient. Try it, you'll love it.