Sofitel Luang Prabang

We stayed 5 days, 4 nights with our 5 kids. We enjoyed the center garden (pool, hammock, pond, rabbits, vegetable garden, restaurant under the tent). It’s really well maintained : gardener and staff were constantly taking good care of the place. So it was really clean too. Each room has a private garden and patio either with a bathtub or a pool. In the breakfast area there is a library with a huge amount of books. All of our family enjoyed 2 times the spa. 30 min or 1 h per kids is enough. The therapists are skilled. Kids also enjoy the gym with balloons, yoga mattresses, bikes and running. The shop is opened under request and offer the best quality of the region products and craft. The concierge helped us for any tour we wanted to do by arranging a car, a basket with snacks and drinks, advising us about schedule and what was worth to do and see. The hotel offer a list of activities if you run out of ideas. Something that we enjoyed by being a large family: being able to rest in the center of the garden and having an eye on each room doors/pool in same time. We felt safe. The rooms are large, there is pace for your belongings, private lounge with always a snacks waiting for you and complementary local beers to welcome you.

Very nice hotel. Located a bit further from the center, but still walkable. They also offer shuttle service to main city areas. The pool villa was lovely, and the hotel felt much quieter than staying in town (we previously stayed at 3 Nagas, which can be noisy in the mornings). You’ll also find some cute rabbits in their garden. Staff were very friendly and helpful. Great hospitality. Breakfast was good. We had a wonderful stay & will surely come back.

The place to go to in LP if you’re seeking luxury and high quality of service in a small and truly boutique setup (only 26 rooms!). At the same time the leisure and dining facilities are worthy of a much larger hotel. Fantastic large pool. A very well managed property with great dining. Highly professional staff (especially restaurant).

We picked a trip to Luang Prabang to focus on a relaxing and chill weekend. The hotel has actually been a wholly good experience for us. The room was nice, and the garden in the middle is huge and well-maintained. Food at breakfast was nice, and all staff were nice and warm. I give all credit to Khun Max, who elevated all experiences of this trip. He was attentive, nice, and professional. The shuttle car to town also surprised us in a good way, as we did not know about this service beforehand, but it actually enhanced the experience. I also went to the spa and had Khun Phone take care of me, which was very nice.

We are a family of 4 and took two rooms at the Sofitel over the Xmas period. Sofitel was the perfect hotel for us. The location is walkable/bicycle ride from town, not too close but not too far. We love the pool (although it was a tad cold to linger too long in the water), the elegant courtyard, the open air bathtub in the private garden. My daughter was entertained by the rabbits and the shoulder massage at breakfast was such a nice touch. The service was top notch, from the reception helping us book tours (boat tour, private transfer to the waterfall) and restaurants to the service at breakfast. I felt that all the associates put their heart in their job to make service seemless and our stay the most comfortable that can be. We had dinner at the 3 Nagas one evening and the service there was also very good. Everything made our stay in Luang Prabang even more enjoyable. Thank you very much to Andrew (GM) and his team! Would highly recommend the Sofitel in Luang Prabang.

Things we liked: - The architecture of the hotel with its set up in a beautiful tropical garden is outstanding. - Big stylish pool. - The staff is super friendly. - Staff accompanied us to the doctor when our daughter was sick. - Free beer and snacks in the room upon arrival. We were granted a free late check out at 3pm. - Beautiful restaurant in the garden with great food and wonderful breakfast. ……………………………………………. Things we didn’t like: - The toilet of our room wasn‘t properly cleaned when we arrived. - Rooms seem old, e.g. toilet seat has turned from white to partially yellow, ugly stains on the wall next to the toilet. - The baby cot the hotel provided for our daughter was quite run down (after we asked for it, they provided a new one). - Housekeeping woke us up on first day at 6:30 by talking in front of our (poorly insulated) room. - Toilet paper all over the hotel is of very low quality. - Our room was very cold when we arrived and wouldn’t warm up as it was a chilly January night. - Our room had many windows, but most of them were blocked with permanent shades. Even during the day we had to turn lights on. If you come from Europe in winter to enjoy tropical brightness this not what you want.

The Sofitel Luang Prabang is an amazing hotel with personalized service made possible by having only 25 rooms. The staff at breakfast remembers you and your preferences and elevates the experience at every turn. The front desk doubles as the concierge and they are always at your service. Yai was impeccable. She always explained things clearly and helped us make decisions about what to do through the hotel (Kuang Si Waterfalls) and what to do on our own (Pak Si Cave). We also had an amazing Lao couples massage and the pool is wonderful for lounging or swimming laps.||One note depending on what you’re looking for: the hotel has a lot of families, the kids were generally loud and often taking up a lot of space at the pool. ||The one downside of the hotel: while Yai was amazing, a colleague of hers at the front desk was less contentious. Whereas Yai laid out our options, confirmed the cost, and had us sign for our selection, we had a different experience with her colleague: we asked about going to the alms giving in the morning, mainly to ask exactly where to go and when — we were well accustomed to walking downtown from the hotel which is an easy walk and preferable to being driven. This colleague however assumed we would go with the hotel and told us to be ready at 5:15 AM. The hotel has a shuttle that goes downtown so we thought we’d be going with any other guests who opted in. When we got there in the morning, however, it was just us in the car — even though it turned out that at least two other groups from the hotel had gone. We were also surprised by the setup, where the sister hotel downtown had nice stools for us with plenty of sticky rice for the monks, water to pour on the bushes and an offering to place on the buddha at the temple afterward. We had received no context on what the activity would entail — including the cost of $30 per person (USD), which was not made known to us until we received our final bill at checkout. I think this was an honest oversight so I didn’t make a big deal of it, but it was quite frustrating.||I will say that this same colleague allowed us a 4:30 PM checkout because our departing train wasn’t until 6 PM and that is both very uncommon and very much appreciated.||All in all an amazing experience I would recommend. Too bad that we had this surprise fee without any context or sign off ahead of time.

What a remarkable hotel where service, history and charm make you want to stay. Each of Sofitel Luang Prabang's rooms (25 of them) have lovely views to the large interior garden and green spaces. Neighboring roosters crowing throughout the day remind one the countryside is not far. A family of rabbits roam free, entertaining guests. The history (Governor's mansion, police station and a once jail), have all been preserved as UNESCO buildings. Some of the freshest farm to table produce we've eaten in a while, with lots of support to local farmers. And then the people, all wonderful hosts with that core Laotian attribute of genteelness. Beautiful treat. We will return.