Sofitel Melbourne on Collins

The Sofitel Melbourne remains a beautiful, iconic hotel with the elegance and atmosphere you expect. The rooms are comfortable, the views impressive, and the overall feel is still very much “Sofitel”. That said, I did notice a few small things this time around. In the bathroom, there were minor signs of wear, including a bit of rust, which stood out given the hotel’s otherwise high standard. Staff were attentive and professional as always, however compared to my last visit, I was a little disappointed with the in-room dining menu. While priced at a premium, most items didn’t feel particularly enticing. Breakfast, on the other hand, was an absolute treat and well worth it — fresh, generous, and thoroughly enjoyable. We skipped the other menu items and stuck with breakfast only. A special mention to the valet staff, who were genuinely lovely, accommodating, and set a positive tone from arrival to departure. Overall, the Sofitel is still a wonderful place to stay, with just a few details that could use some refreshing. Would I be back? Absolutely.

Wow – I truly struck gold this past weekend! I booked a Club Prestige Suite at Sofitel Melbourne on Collins and arrived for check-in around 3:30pm. While my room wasn’t quite ready (I’m a Platinum member), the team assured me it would be worth the wait and escorted me to the Club Lounge. About 15 minutes later, I was told I’d been upgraded to the Imperial Suite – an absolutely incredible and unexpected surprise. I had organised a small “Chandon and Caviar” pre-dinner moment for friends, and the upgrade elevated the entire experience. It made the occasion feel truly special. We then headed down to No.35 for dinner to cap off a perfect evening. This was the last of a number of stays at the hotel this year! What a memorable night to cap the year off! Thanks to the hotel and restaurant staff for your superior service

I enjoyed a wonderful stay at sofitel and couldn’t be happier with the experience. From the moment I arrived, the service was exceptional. The front desk staff, especially Eimeren, was incredibly helpful and happily accommodated all my requests. It’s this level of service that truly sets Sofitel apart from other hotels. As a Platinum member, I also appreciated the lounge — it was a lovely space to relax, and the staff there were consistently attentive and welcoming. The only hiccup during my stay was an unexpected charge for two mini bar items, even though I hadn’t touched the mini bar. I’m not sure what went wrong, but once I contacted the hotel, they refunded the amount immediately, which I really appreciated. Overall, it was a fantastic stay, and I look forward to returning. Highly recommended!

What a stunning hotel! Fantastic staff, nothing was a bother, check in was seamless and the greeting was warm and welcoming with a glass of bubbly to start of our perfect weekend. The rooms were spotlessly clean, and extremely comfortable. The Balmain toiletries are luxurious, and of the highest quality. The bar on the 35th floor does amazing cocktails, the buffet breakfast has everything you could dream of and gives you the best views at the same time. Very impressed with this hotel!

Got a complimentary upgrade as part of Accor Platinum status, Champagne in the room, and beautiful view from the room of Yarra Rive and Sea. What else could one ask for? Lounge was fantastic, excellent staff there, Bar had a lively atmosphere, used in room dining as well on couple of occasions and had prompt delivery of delicious food as per our requests. would love to stay again here.

The staff were super friendly, welcoming and helpful, however the room wasn’t as soundproof as we anticipated. We were on level 38 and there was a gathering with heavy base music at (possibly) the Atrium on level 35 which didn’t stop until after 11:30pm. There was also quite a bit of noise (heavy footsteps) from the rooms above and possible next door, which was also unfortunate. Customer service was 10/10, excellent experience, however the room wasn’t what I’d expect a 5 star hotel standard to be - mostly at how un-soundproof the room was.

I had high expectations for Sofitel Melbourne on Collins, but unfortunately the stay did not fully live up to them. The biggest disappointment was the bathroom in our first room, it was rusty, worn, and felt like it hadn’t been updated since the 90s. The room also didn’t look properly cleaned, which was surprising for a hotel that still claims a five-star standard. The room itself was decent and the bed was acceptable, although a bit on the hard side. On the positive side, the view was absolutely fantastic, and the staff did everything they could to improve our experience. They were kind, helpful, and accommodating, and we were eventually moved to a new room with a renovated and much cleaner bathroom. The breakfast was good, but not five-star good. Combined with the condition of the first room, I honestly don’t feel that this hotel qualifies as a true five-star property anymore, even though the price certainly suggests it should. We stayed for a week, and although we received chocolates on the first night, that turned out to be the only time, which was probably just as well. The hotel’s location, however, is excellent, with quick access to trams and many activities in the city. Overall, while the staff and the location were great, the overall experience did not match the price or the expected five-star level.

Our stay at the Sofitel Melbourne was nothing short of exceptional, and it truly made our engagement trip unforgettable. From the moment we arrived, every interaction felt genuine and thoughtful. The team consistently went above and beyond to ensure we were comfortable, relaxed, and celebrating in style. Access to the Club Lounge was a real highlight—thanks to the platinum status—and the experience there elevated the whole trip. The atmosphere, service, food, and quiet elegance made it the perfect place to unwind together after long days exploring the city. A special thank you to Derek, whose kindness and attention made a real difference. He made us feel looked after at every step, and we’re incredibly grateful. We couldn’t have hoped for a better stay during such an important moment in our lives. Highly recommended.

Good place for afterwork drinks. Atmosphere was business execs which is what you would expect at a Sofitel. Drinks were good but it is always the company that makes a place.

This place was amazing. The view amazing, food amazing, service staff amazing. Would definitely recommend a romantic dinner here or special occasions dinner. It was great seeing the sun set over the city and the night lights of Melbourne. You could even see the flames at Crown Casino if you have the right seats. Food tastes great and we were really impressed by the desserts too. Tasted better than On Nom.

You know what they say about 'the better the view, the worse the food'. Well it doesn't apply here. The view is fantastic and so is the food. It's very formal, a little too formal for my liking but don't let that put you off. the downside is the price, especially if you are paying full whack. I think it's a favourite for Accor card holders. Each time I've been here it's been at the invitation of someone with such a card. If you are a member too, you will pay half price and all of a sudden it seems like fair value as the food is really very very good, as is the setting and the views.

What better way to dine than with a view of the city! No.35 takes its name from being on the 35th floor, and what a view it offers. The ambience is soothing and inspiring, the waiters were motivated and seemed to enjoy being there. The place was clean, not to warm or too cold. They had really hit the nail on the head with atmosphere. The food was faultless. It was served in good time, cooked to perfection and fine ingredients used. The price was right for what was served and I will certainly be back to try the rest of the menu. Overall I was impressed with No.35. One can't help but feel like you are living the high life while there, and that is what a fine dining experience is supposed to do.

What a fantastic view of the city. We did not skimp on the food, which was amazing. A friendly staff member came and asked if we were OK and topped up our drinks during the night. The atmosphere of the whole place was soothing and relaxing. I would definitely go there again and recommend friends.