Sofitel Melbourne on Collins

I am writing to share my sincere appreciation for the exceptional customer service I experienced during my recent stay at your hotel. From start to finish, the level of service was truly top notch. Every member of staff I encountered demonstrated a remarkable attention to detail, professionalism, and genuine care. They were consistently attentive, helpful, and proactive, which made my stay both comfortable and memorable. It is clear that your team takes great pride in their work, and it certainly shows in the overall guest experience. Please extend my thanks to your staff for their outstanding efforts. I would not hesitate to recommend your hotel and look forward to staying with you again in the future. Thank you for a memorable weekend.

What an absolute treat to complete my 2 week road trip in Australia! We stayed here for the final 2 nights of my road trip from Brisbane to Melbourne. We booked a Luxury Corner King Room and a Twin Room and were not disappointed. The corner room was spacious and beautifully decorated. Plenty of seating available overlooking the spectacular views of Melbourne. The coffee and tea making facilities were of a high standard. A well stocked fridge, spa robe/slippers, and an iron/ironing board were all available in the room. Staff were very friendly and helpful. Housekeeping staff were accommodating and the service received was faultless. Parking on arrival was all sorted on our behalf and luggage taken to our room. The gym was adequate - some main equipment missing but enough there to make do. The hotel is situated perfectly in the city centre - easy access to all attractions, close to the Yarra River, stadiums and numerous parks. St Kilda Beach is a 6km Walk away. Overall a fantastic end to our stay - I would love to stay here again in the future and would highly recommend this hotel.

The Sofitel Melbourne remains a beautiful, iconic hotel with the elegance and atmosphere you expect. The rooms are comfortable, the views impressive, and the overall feel is still very much “Sofitel”. That said, I did notice a few small things this time around. In the bathroom, there were minor signs of wear, including a bit of rust, which stood out given the hotel’s otherwise high standard. Staff were attentive and professional as always, however compared to my last visit, I was a little disappointed with the in-room dining menu. While priced at a premium, most items didn’t feel particularly enticing. Breakfast, on the other hand, was an absolute treat and well worth it — fresh, generous, and thoroughly enjoyable. We skipped the other menu items and stuck with breakfast only. A special mention to the valet staff, who were genuinely lovely, accommodating, and set a positive tone from arrival to departure. Overall, the Sofitel is still a wonderful place to stay, with just a few details that could use some refreshing. Would I be back? Absolutely.

We spent 2 nights here recently. We took advantage of a suite upgrade we had via our Accor membership to upgrade our room to a Prestige suite. It was wonderfully roomy, even having an 8-seater dinner table which was a little unnecessary.||The bathroom was very small for a suite and had a tired appearance clearly not having been renovated for many years. Perhaps it was the original.||Our upgrade came with access to the Club lounge. It's a lovely space with lots of room for many guests. The service is warm and efficient and breakfast comes with the option of ordering from a menu which is a lovely touch. We took advantage of this on our section morning an enjoyed our selections.||Canapés at dinner were a little basic but sufficient to fill you before heading off to an early theatre performance.||The bar on the 35th floor is great! A feature space and has a good selection of food options. ||The hotel felt a little tired, struggling to maintain its 5-star rating. It lacked some of the little extra touches that add a wow factor, for example, some fruit/pastries on welcome, turndown treats or other, and an enthusiasm in delighting guests. Staff were generally warm, efficient but lacked that extra 'delight' factor that wows in a top 5-star hotel.

I enjoyed a wonderful stay at sofitel and couldn’t be happier with the experience. From the moment I arrived, the service was exceptional. The front desk staff, especially Eimeren, was incredibly helpful and happily accommodated all my requests. It’s this level of service that truly sets Sofitel apart from other hotels. As a Platinum member, I also appreciated the lounge — it was a lovely space to relax, and the staff there were consistently attentive and welcoming. The only hiccup during my stay was an unexpected charge for two mini bar items, even though I hadn’t touched the mini bar. I’m not sure what went wrong, but once I contacted the hotel, they refunded the amount immediately, which I really appreciated. Overall, it was a fantastic stay, and I look forward to returning. Highly recommended!

Best hotel in Melbourne and potentially all of Australia. Rooms are chic and modern, offering amazing views of the city. Service is excellent across touch points. It was slightly disappointing to not have a swimming pool tho. And the concierge desk needs some improvement.

Great location especially when visiting the Australian Open. Breakfast buffet has no big variety, and it closes at 10.30am daily also Sunday's. Gym - three mornings at 8am no towels and no cups for water. Staff is coming at 9.15h to refill the towels, but by then about 12 people were working out without having a towel nor a water cup. Only one yoga mat… Bar closes at 10pm even if there were about 20 people in the lobby bar still watching AO. The big screen in the lobby bar was a nice set up. Nevertheless we got the impression the hotel did not care well about their AO guests. They could have open the breakfast a bit longer and also the bar. Staff in the hotel was friendly, but strict to their rules. Missed going the extra mile. Room and bathroom quite old fashioned.

One of my favorite hotels. The décor is elegant yet warm. The front desk staff are extremely professional, always making me feel welcome. There is 24-hour in-room dining service. The rooms are always clean and quiet. Highly recommend....

Good place for afterwork drinks. Atmosphere was business execs which is what you would expect at a Sofitel. Drinks were good but it is always the company that makes a place.

This place was amazing. The view amazing, food amazing, service staff amazing. Would definitely recommend a romantic dinner here or special occasions dinner. It was great seeing the sun set over the city and the night lights of Melbourne. You could even see the flames at Crown Casino if you have the right seats. Food tastes great and we were really impressed by the desserts too. Tasted better than On Nom.

You know what they say about 'the better the view, the worse the food'. Well it doesn't apply here. The view is fantastic and so is the food. It's very formal, a little too formal for my liking but don't let that put you off. the downside is the price, especially if you are paying full whack. I think it's a favourite for Accor card holders. Each time I've been here it's been at the invitation of someone with such a card. If you are a member too, you will pay half price and all of a sudden it seems like fair value as the food is really very very good, as is the setting and the views.

What better way to dine than with a view of the city! No.35 takes its name from being on the 35th floor, and what a view it offers. The ambience is soothing and inspiring, the waiters were motivated and seemed to enjoy being there. The place was clean, not to warm or too cold. They had really hit the nail on the head with atmosphere. The food was faultless. It was served in good time, cooked to perfection and fine ingredients used. The price was right for what was served and I will certainly be back to try the rest of the menu. Overall I was impressed with No.35. One can't help but feel like you are living the high life while there, and that is what a fine dining experience is supposed to do.

What a fantastic view of the city. We did not skimp on the food, which was amazing. A friendly staff member came and asked if we were OK and topped up our drinks during the night. The atmosphere of the whole place was soothing and relaxing. I would definitely go there again and recommend friends.