Sofitel Philippines Plaza Manila

My family and I really enjoyed our overnight stay. We got a free upgrade where we were able to access the executive lounge. Food was awesome as always. The amenities could use some upgrading but no major issues since they were still top notch. Service was excellent and the staff are all friendly. We also brought our dog (need to pay pet fee) which made our stay even better. Thanks Sofitel!

The sea view is gone. When you look outside, it's like a giant litterbox. We had booked this months ago, not knowing what happened to the area. Thankfully it's beside Seascape Village so there are options for dining and hanging out (unfortunately, this was affected by the reclamation, too). Thankfully the room we got had city view. It's nice and cozy, complete facilities, but in dire need of update. The furniture look so dated, too! You could actually go for the classy, vintage feel, but it's not it. I was surprised that check-in and check-out were fast despite the line. Staff were efficient, highly accommodating, and very polite. The people are one of the best parts of the hotel. Another is Spiral. It still retained its quality, and now they're portioning (staff will assist you), which I think is good, so that you can experience the entire buffet by not stuffing yourself too early. There are a lot of free amenities you can enjoy. Unfortunately, we weren't able to experience them all as we had a personal emergency that had us checking out super early.

Staying at the Sofitel Philippine Plaza Hotel was an exceptional experience. The luxurious ambiance, combined with the stunning views of Manila Bay, made for a truly memorable stay. The rooms were spacious, well-appointed, and clean, offering a perfect blend of comfort and elegance. The hotel staff were attentive and professional, always ready to assist with a warm smile. The dining options were superb, with a diverse array of cuisines at the Spiral buffet, ensuring a delightful culinary journey. The hotel’s amenities, including the beautiful lagoon-style pool and the world-class spa, provided ample opportunities for relaxation and rejuvenation. The location is also ideal, offering easy access to cultural landmarks and shopping centers.

If you enjoy waiting for everything, it's the hotel for you. Bed is nice, breakfast is excellent. Rooms are very dated, you can't help but feel it was a wonderful hotel 20 years ago. The spa is excellent. But oh how you'll be waiting. Waiting in a queue for 30 minutes for breakfast, waiting to check in, waiting to check out. They have more staff than I have ever seen employed anywhere, and yet the longest waits for hotel basics I've experienced. Clearly poorly managed. But otherwise it's alright. Pool is impressive.

Great people, good selection of food, good location with decent amenities. The place looks well maintained and the staffs are easy to talk to. Thanks to Ate Min for receiving us and Ate Crystal for helping out during breakfast. And to the others that made our stay great. If there’s something to be improved, it has to be the elevators and the Infrastructure. Some places looked quite old thus it looked like it’s not too clean. And at some point it took us 30-40 mins just to get down from our floor.

We never expected an upgrade from a hotel but yet, they gave us a surprising gift for us, an upgrade from a Luxury Room to a Luxury Suite! I love their gym and pool plus a very wide variety of choices in their breakfast buffet. Overall, the experience was great and we had fun even though we checked-in late.

Overall nice hotel. One of the older Sofitels and somewhat dated rooms. Foyer area very nice, yet pool dated. The hotel is ceasing operations 1 July 2024. I was told the main building was 50yrs old and didn’t meet new standards therefore closure! Staff were excellent - super friendly and helpful. Overall great one night stay

I was excited to stay at Sofitel, which used to be my favorite Accor hotel. Unfortunately, this stay was disappointing due to several issues, which I'd like to outline. **Check-in Chaos** I tried using the online check-in feature via the app to avoid a long wait at the front desk. However, when I arrived, no one seemed aware of the online check-in. I still had to queue for nearly an hour. There was no proper system in place, even in the members' / priority welcome lane, with just one agent handling everything. Guests were cutting in line, and no one from the staff intervened. The front desk agent was also unfriendly—no greetings, smiles, or warmth. This was not what I've come to expect from a five-star hotel. **Room Cleanliness** I booked a basic room, so I didn't expect much, but finding mold in the bathroom and encountering a cockroach was alarming (I have a photo I can share), especially at a five-star property. I didn't complain because the housekeeping team was polite and accommodating, but I felt you should know. **Disappointing Dining Experiences** Le Bar had incredibly slow service. Both times I dined there, I had to wait 45 minutes for my bill, even after following up three times. This was frustrating! At Spiral, there was a mix-up about my breakfast payment, and I was asked to go to the front desk before I could eat, which was nearly closing time. Although the staff apologized, saying it was a system error, it was an unsettling start to my day. At Snaps, I had another disappointing experience. My friend joined us briefly, but he was counted as a full diner, which affected my 50% discount. Additionally, when I asked for the bill, the server took my phone and bring it at the back office to verify my membership, which made me uncomfortable. I suggested they take a photo of my membership card instead. **Positive Notes** The staff at Cocos were attentive and accommodating. Although they initially forgot to include my leftover pizza in my takeout order, they quickly corrected the mistake, which I appreciated. **Check-out Hassle** The check-out process was just as disorganized as check-in. The agent said my booking wasn't paid for, which explained the confusion at Spiral. It turned out that I was charged by the front desk agent who checked me in, two security deposits instead of charging my card for the stay and breakfast. So, instead of a smooth check-out, I had to resolve this billing issue. Overall, I didn't receive the level of service I'd expect from a five-star hotel. My stay was more stressful than relaxing, and I hope Sofitel addresses these issues to improve their guests' experiences. I might consider other five-star hotels in the future if improvements aren't made.

Exceptional service and good food. They thought of everything: - variety of cuisine - lemon water to wash your hands - sashimi, salad bar, ham and cheese room, etc It comes with a significant price tag, but it's worth it for the type of food and service that you get. I especially like the sashimi area and ham&cheese room. I wish I had a bigger appetite.

Love the christmas feels in this hotel, very well decorated. We attended a wedding reception here and opted to stay the night as well. Spiral buffet and ballroom reception were good but staying here for a night was not very well received due to no transparency in booking or fees. The ballroom area for the wedding was great. We booked a Superior Room, 1 King Bed, City View and with breakfast for two at the Spiral Buffet. The room was a bit dated. It was clean yet it did smell old. I paid an extra $16 at Expedia to make the booking cancellable/refundable just in case. The total for the room then was $230.61. Lucky enough, I had $105.88 in expedia points so seems a good deal for our stay that it was only $124.73. Room service - we were going to request for more drinking glasses but they were going to charge ₽100 for each glass. The prices for drinks were crazy expensive and the selection wasn't great (so do bring your own). The Jose Cuervo Tequila was ₽3,800 hahaha. Good thing there was Henessy leftover from the wedding. Spiral Breakfast Buffet - great selections! I enjoyed the breakfast very well. However, note that breakfast may say free with the booking but it's NOT fully free. You will be charged with taxes/fees for the breakfast at checkout. Checkout - I should've looked closely at my booking. I already paid $39.89 at Expedia for taxes and fees but they still charged me. Usually, Expedia says on the booking if there are additional fees to be paid at the property. At checkout, I was charged $69.42 for room taxes and Spiral Buffet taxes/fees.

Sofitel Phillippine Plaza Manila situated on Manila Bay in Pasay City built in 1976 really shows through as it did not live up to it's 5-star claim. Simply, it is an old hotel with the lobby, decor, and venue. The only real major attraction is the Spiral Buffet which to me was just ok. The hotel's location does not lend itself to being close to anywhere that is walkable and the amount of traffic to get there can be super congested. As for the room, I booked a king deluxe room with a view of Manila Bay. Sadly the bay is being reclaimed to make way for a "Smart City" similarly to Dubai. It's hard watching ships dumps sand and dirt filling up the bay to create more land. My room felt super dated with the bathroom having mold in certain spots of the sink and shower. The amenities were just ok as their prices for dining was almost like US prices for sub par food. The gym was tiny but adequate but the locker room had a nice jaccuzi, steam and sauna room as well as cold dip plunge pool. Overall my stay was ok but definitely did not have that 5-star feel. The hotel is just very dated and old and the location is kinda far from everything else. I would recommend staying somewhere else if you are in Pasay City.

A family emergency resulted in me having to fly out to the Philippines at a very short notice. I normally stay with family wherever I'm in the country, but in this case I had to book one night since I landed in the city late. It was right around midnight when we checked in so there was no line out front. They have a great security system. You legit have to go through a metal detector before going in. Luckily for us, my cousin handled the reservation so he already had the keys to the room. The guy out front brought our luggage up and took us up to the room. We certainly got a treat scoring a room so high up. I think it was the 24th floor. It was fairly spacious with super comfortable beds. The bathroom was roomy, but the shower was so slippery. My sister who shared the room with me nearly fell so she gave me a warning. I did however find it super weird that there were blinds weren't quite plum with the window that you could see the bedroom area from the corners. The following morning we decided to have breakfast at the famed Spiral buffet. The food was satisfactory. I loved the local fruits they offered. They had enough variety to cater to everyone. We decided to explore the outdoor area right after we finished our meal and walked around before it got too hot. Their outdoor area is majestic. The pool looked so inviting. I was definitely jealous of all the folks chillin outside. Our check out was a breeze since all we needed to do was drop off our keys in a bowl situation. We sat by the exit while we waited for our ride to the airport. There's two pros about this place for me. The first snd best is that it's less than 10 mins away from the airport. That's a game changer for Manila. The other is that they are located at the end of a street so the area is fairly private which equals less noise. With that said, the rooms are definitely on the aged side. Quite old.

Honestly so disappointed in my stay here. It did not live up to the 5-star claim. I stayed at a best western in Pampanga that felt more like a 5 star hotel when it was only rated 3stars. The food from the spiral was good but that was the only thing that this hotel has going for it. The rooms are completely outdated and in a dire need to be renovated. So many small things either broken or on the verge of being broken. Only to be told later that they were going to renovate in June. Wish I knew before booking! I wouldn't be so upset if it wasn't claimed to be 5-stars and had lower prices per night.

We booked a room at the hotel for a staycation. We have always wanted to stay in the Sofitel when we were in the US, and now that we were in the Philippines, we made our wish come true. When we arrived in the hotel, we did have to go through a security check and supply our vaccination cards. I found it a bit comforting that they are so big on security. A sweet lady with a flowing gown took us to be registered, and the front desk clerk went out of her way to make sure we got plenty of discounts and perks to make our short stay memorable. Then the hostess took us to our room. We enjoyed their service very much. We had room service twice, and each time they were prompt, and the food was delicious. They gave us a complimentary fruit basket, which was nice as well. My beloved husband had no issues working at the desk using their wifi. The only thing we have comments on is that the room was somewhat dated. It was still comfortable however, and we appreciated having a tub in our room. Other than that, we would have no issue with having another stay at the Sofitel.

I'm trying to treat my family for a better stay in a hotel. I booked 2 nights since I've heard about the hype on Spiral buffet, assuming their hotel rooms are decent considering it's rated as 5 star hotel. Let me review the hotel on each category. 1. Service and hospitality- I rate their service as 1 star. The staff are nice but I received my luggage with damage. I reported the incident to the front desk but never heard a feedback. 2. Room - the room is very outdated and need a major renovation. A friend said hello while I was relaxing. Very disappointed considering its a 5 star hotel. 3. Food - I'm only reviewing breakfast buffet. Food is decent but personally the price is not worth it. They have quite varieties of food selection. The staff are nice in the food area.

I've had better experiences at Fairfield and other "low class" Marriott hotels. The buffet was not impressive comparatively to other Sofitel locations I've visited. It's poorly laid out, creating many crowded choke points as people run into you with hot plates and soup bowls. Food selection is good (many different nationalities cuisine is represented). The addition of live music during dinner was very pleasant. My room was ocean view of the newly added sandbar. Much to my dismay, the doors opening to the balcony were screwed shut, but also simultaneously stuck open about 1 inch. The room was hot, and smelled like construction and jet fuel (the hotel is on a flight path, so there's a lot of plane traffic). I woke up to blowing my nose with all black coming out and a need for a Benadryl. Do not stay here if you have allergies. Also, don't be in a hurry to leave or get back to your room as elevators are slow to be called. There's always a queue in the lobby. And many times the elevator is full when it finally stops at your floor. In the same vein, with traffic, you're looking at about an hour Grab to BGC or Makati. Billing was a mess. I am a member, and had a free night. Not only did the checkout desk assert we much pay for breakfast, they tried to bill me without including my free night. I had to argue for an hour to be billed properly. There's so much pollution in Manila you won't catch me at the pool or anywhere else outside on the Sofitel property. Not the hotel's fault of course. But I won't risk an asthma attack somewhere where the hospitals are far and not reputable. With a hotel of this caliber, I would have thought the pool would be indoors. This has potential is be a great hotel, but so much falls short to properly call this a luxury the brand is so famous for.

Used to love this hotel a loooong time ago. I was feeling nostalgic so I decided to book a night upon arrival from an overseas flight. Sadly, this is a far cry from the hotel I remember. The lobby was so chaotic, seems tinier. It was overcrowded. The hotel looks pretty old. We booked a family suite, paid 2 months in advance, requested a bay view room and high floor all in advance. We did get the family suite but on the 2nd floor facing the road. We were told, there was an event that night and because they valued our privacy, they decided to keep us away from the party noise and instead put us on the other end of the hotel to enjoy the traffic noise. Since it was just for a night, we went ahead with it. The room itself is big and very old with old furnitures and lots of useless space. The living room area looked like it has not been dusted in a while. The cabinets were grimy. The bedroom was better with a nice comfortable bed but the furnitures were still in the same sad condition. The bathroom was huge with a big soaking tub and Hermès toiletries. Thankfully the bed was comfortable, we all got the much needed sleep. The highlight of our stay was probably the pool. My kiddo loved that it was deeper than most hotel pools at 8 feet at the deep end. Oh, and that welcome drink voucher they give you at check in, DO NOT expect a specialty cocktail, it's either water, soda or juice. Boo! Was it worth paying almost $300 for a night? NO. Will I consider staying here again? I do not think so. There are better, cheaper options around.

This would be the 5th hotel we've stayed at on our trip, and the most disappointing in all aspects. We were initially impressed, but things started going downhill rather quickly. I did online check in so I was able to avoid a ridiculous normal check in line. When trying to check in, the front desk tried to get me to upgrade my breakfast plan. When I declined, I noticed that they crossed out the room I was originally supposed to be assigned to (3rd floor) and moved me to the 4th floor. Ok.. I get assigned to the farthest possible room at the end of the hallway. As soon as I open the door, I'm disappinted. The room looks nothing like the pictures, and just gets worse and worse as time passes. The furniture is damaged, with scratches and chips everywhere. The TV is an old model. The paint needs to be redone. The bathroom is basic tile with mouldy grout. The faucet of the sink is loose, and the button to switch between shower head and rain sticks. This is not what a 5 star room looks like. To their credit, the bed was clean and bedbug free. Next, the mattress of the bed is uneven from previous use. The desk drawer slowly slides open if you put anything in it because the weight pulls the guide rail down. Sad, in bad need of renovations. The pool area was ok but the pool bar was horrible. The first thing we notice is how dusty and dirty the bar surface is, so we move to a table. The table is half set and also dirty, so we ask for someone to clean it. No joke, it takes 15 minutes for someone to do so. We ordered 2 cocktails and an appetizer. The whole ordeal takes almost 1.5 hours. The cocktails are very pricey and have almost no alcohol. The impression we get is penny pinching. We send one back. The appetizer takes close to 40 minutes to show up, with the server asking multiple times what we ordered. The grilled seafood appetizer is 700 pesos, and has a laughable amount of food. A tiny filet of mystery fish, 2 prawn, and 2 small stuffed squid heads. Usually that means the food is high quality and tasty, but it is not. The sauce used on the grill seafood was just bizarre. We decided to not get food or drinks here for the rest of the stay, because we're so disgusted with the experience. I did want to visit Spiral, but decided since the food was so disappointing and so overpriced, it would probably be a disaster. Judging by the recent reviews, I was right. The last straw was what happened tonight. Being tired and not wanting to deal with the food here, I ordered grab food delivery. While anticipating the driver, I tracked his GPS. He drove right up to the guard, then turned around, and sat at the corner. ??? I walk all the way to the street, to find out he is not allowed to come to the front. What kind of BS is that??? They are just trying to either discourage people from eating not their overpriced garbage, or discriminating against working people. Can't wait until they don't let Grab drivers pick up from the main entrance. Tonight, I also called room service for a bag of ice. I had asked at the front desk, but they told me to call. From the time I asked to the time we received it, an hour had passed. Also, I had to call back to check on it. What kind of service is that..

I stayed here during my quarantine and the service was atrocious. The people in the front desk didn't answer the phones. It took me an average of 30-45 mins to get a hold of someone. The food took over an hour to get to me for room service. On top of the food being cold, it was also soggy, over seasoned, and extremely salty. It's supposed to be a 5 star hotel, but the service was far from it. The only people that were helpful was the management staff, sans their GM. I did sent an constructive email to their GM giving him feedback on the stay, and rather than apologizing, he just used the pandemic and being short staffed as a excuse for the poor service. I get the pandemic affects everyone, but then charge accordingly or just be better. I even sent an email to their corporate office about the experience along with the screenshots of the email from the GM showing apathy. Nevertheless, bad customer service, and not worth a penny to stay there. I've had better service at 2 star hotels.

Vivid sunrises and sunsets chock full of city lights and enormous cargo boats in the distance. A nicely equipped fitness center even with a squat rack. Pool paradise with comfortable outdoor lounge chairs and a bustling tiki-style kitchen. These are some of the things that really made me cherish the nights I spent at Sofitel. Located right on the edge of the water and only a short distance from the SM Mall of Asia, Sofitel offers a premiere location with premium customer service. Lobby service was oh so kind and flowery, bright dresses greet you as soon as you enter the establishment. Truly a great experience.

The room accommodation is dreadful for the price this hotel charges. Supposed to be at least a 4 star hotel but very disappointing. Bathroom tiles are old and faded so are the decor color, rug and overall appearance. The only features I would give it a 4 is the staff service and a 3 for the restaurants. The buffet is good but overrated and overpriced.

I had fond memories of Philippine Plaza Hotel growing up and it was the first places that came to mind when we decided to visit the Philippines after a long while. it always gives me a sense of "home" whenever we stay here. This classic hotel is situated right in the heart of Manila where shopping area, restaurants, government offices are just within walking distance. There are several famous restaurants and bar outlets all through out the hotel but my favorite place is The Sunset Bar at resort's outdoor pool overlooking Manila Bay, it's very relaxing anytime of the day. Our king size bedroom was fitted with all gadgets such as working desk, Chargers, adapters making it convenient for hotel guests whether they are here for pleasure or business. Rooms also have a small receiving area by the balcony. As always, it was a hassle free stay for us. The check-in and check-out process didn't take us long time at all. The staff specially the reception people are very accommodating. Surely this is not my last stay in this beautiful hotel.

March 2017, I flew into Manila via Philippine Airlines to visit, at that time, my fiancé. I booked SOFITEL Hotel for 7 nights. SOFITEL Hotel is considered luxury there. My review is that it's similar to the Disneyland Grand Hotel which is top gun. I ate dinner one time at their lobby area International Buffett for $80.00 per person. The buffet was supreme. Mostly, I ordered room service and shuttled bottled water and food in from Mall of Asia. Please Note: Beware of Hotel Jen and Golden Phoenix in Manila. If you visit Manila, my advice is only book SOFITEL HOTEL in Manila then ride their shuttle to shop Mall of Asia. You are welcome.

Sofitel hotel is the worst hotel I've ever been in. I am checking out after a horrible five hour stay. Check in line was long; took me 50 minutes to check in. I felt like I was at the airport trying to get through TSA. The room smells like a musty alcoholic old man. Wi-Fi dies outside of the room. Restaurants are awful and service is terrible. I did my due diligence but sometimes, reviews are inaccurate. This hotel should be condemned by the health department. So nasty.

The first time we stayed at Sofitel. The people who worked here were very accommodating and always eager to please. From Anne Cruz of booking, Stacey Mendiola of the check in desk, Misha and Gladys of guest services who laid out a happy birthday greetings with cookies and flowers and Thelma Lanuza for coordinating everything. The hotel was clean, spacious with good amenities. We used the steam room and gym. Mall of Asia is nearby and they have a free shuttle on schedule. Our room has the view of Manila Bay and the pool. The room was pretty quiet. All and all it was a good stay and will come back if in town.

second the hotel LOBBY restaurant and bar keep in mine which is partially outdoors next to the pool doesn't allow FLIP FLOPS! It's the freaking phillipines and in summer and they don't allow flip flops!?! My wife had on $800 designer open toed shoes and they said they don't allow open toed shoes!!! WTF?!? It's the LOBBY restaurant!... place sucks... save your self and stay at the Conrad 2 blocks down which was WAYYYY better.

We were quarantine in this hotel for 6 day and 5 nights. We chose this Hotel because it had a nice view and we wanted a Balcony so that we can get some fresh air while being stuck in our room for 6 days. The breakfast and Pizza are amazing but you will get tired of the same food for 6 days. Not a lot of choices on the menu and they won't even let you order from other restaurants out of the hotel. You are stuck eating and buying their food for the duration of your quarantine. Service was great until you get in your room. For the length of our stay they did not even have housekeeper clean our room. I know we're on quarantine,but they should have had a housekeeper that wore a PPE to clean and vacuum and most of all 'disinfect our room '!!!I Price for my stay for 6 days was tooo expensive for this type of room. I thought it was a 5 star rated hotel but it's actually a 1 star for me compared to other hotel I've stayed. The pictures from other review were not as bad until you see it for yourself.

Old bldg. Not maintained, mattress are old uncomfortable, Bathroom with mould, upgrade!!!

This place was relatively nice and very clean. I enjoyed my time here, however, the service needs some fixing. Unlike other hotels, when I asked for something to be delivered to my room, such as a tissue box or toilet paper, it would take the staff 15-20 minutes to deliver what I needed. That is WAY longer than any large or small hotel I've ever stayed at. Worst of all, upon arrival, my mom was not given the room she booked a couple of months in advance for my family. They offered to give us the room if we paid 1,800 PHP, even though it was paid for in advance. We were eventually given a bit of a smaller room. While somewhat satisfying, it didn't meet the expectations. Lastly, the day before my family and I were going to the airport, we requested and booked shuttle service to NAIA at the front desk (or the concierge I believe), but to our surprise the next morning, they never booked it and we had to wait about 10-20 minutes for the shuttle. I never expected this kind of peculiar service from an opulent hotel. Next time I come to this hotel, I expect better service.

1. Waited in line for 45 minutes to check in. 2. Booked 3 rooms but they only gave us 1 room upon check in. 6 adults + 2 babies crammed up in 1 room for 1.5 hours. 3. Finally gave us 2nd room after 1.5 hours - after my sister went down to the counter and said she wouldn't leave without a room key. 4. Finally, finally gave us the 3rd room after 3 hours when I made an angry phone call. 5. They gave us the dirtiest playpen - see photos. 6. They folded a comforter into quarters and thought that this is ok for a baby to sleep on. For heaven's sake, how much is a baby cot mattress anyway? - see photos 7. Requested for a different cot since i cannot stand the dirty pen. Cot has damage and they used tape and tissue to cover it up. - see photos 8. driest chicken confit ever via room service- yuck - see photo 9. Toilet had mold. By this time i stopped taking photos already as i've had enough nonsense. 10. We had to call technitians for the airconditioners 11. Worst staycation ever. Mother's day staycation ruined. 12. Not worthy of a 5 star hotel

5 stars for customer service. My mom and I stayed here December 10 to December 19. We were treated like royalty especially on our birthdays. On my birthday, Russel Hipolito, the concierge, had a flower, birthday greeting and chocolate cookies waiting in our room for us. For my mom's 80th birthday two days later, she had mangoes, flowers, and a gigantic handmade greeting. Russel also arranged for a wheelchair to be delivered to the hotel for my mom, who has difficulty

Check in was fast and efficient. Security is excellent. Lavish elegant lobby. Unfortunately our suite was old yellowish walls with smelly grungy carpet and very old furniture. Normally I will pile my clothes in the drawers. They look dirty. This time I kept all my clothes in my luggages. Positive point is having renovated bathroom with glass enclosure and rain shower head. The clock was 12 hours behind. Phones are sticky and dirty. Totally disappointed! Not worth paying the five star rates. I will not recommend this hotel.

Pros: Nice bar with the Manila Bay view, high end toiletries (Hermes and Lanvin) , very nice view of Manila sunset and very friendly staff Cons: the hotel is old so you will have to spend a lot for the upgraded room, or else their low end room is not good with cracks on the wall and carpet is not clean

If you want an experience like no other stay at the SOFITEL Plaza where hospitality is their mantra From the moment you enter the glass doors you are welcomed by stunning hostesses that will guide you to the reception The rooms are welcoming and if you like to be on a high floor the views of the bay are endless Next is the buffet ... breakfast, lunch and dinner is an array of different cultures culinary arts The staff is literally everywhere to assist you and serve you I will return for sure

This place is only getting a 3 star but it is a 5 star for us. Great service, close to everything. Spiral buffet restaurant is expensive but worth it!! The only negative comment I would make - they only have 2 twin beds that they combined for our family of 4. Otherwise it was a great stay.

Found a few more pics.a really Great place .I highly recommend.This is really a place you must visit to truly appreciate the little things that add up to a paradise.

They are the worst customer service in the world and all they care for is money the hotel room are so old and unsafe for customers with health care problems and they don't care for you the food should not be all Asian when it is an international hotel and all they cater to is Asian food that I call really bad and the food at the pool was not even cooked. When I come back to Manila I will stay far away from this hotel for me I wish I could rate a zero stars for how bad it is learn how to take care of guests first then you will get paid. This company needs to send the own and rate the hotel and GE him or her to get there acts together

Old run down hotel. Smells damped inside the room. The bathroom was leaky. The surrounding area are soo ghetto I could have tetanus. This place need a total make over. The only good thing In this place is they had the best buffet in town. A bit costly but it was worth it. But for the price we paid to stay in this hotel? Never again. I will not recommend this dump to anyone.

Wish i could rate this hotel higher, because it was a beautiful resort overlooking the manila bay & their buffet was amazing but my stay was less than stellar. The rooms are on the older side - it smells old and moldy. -My sheets/ blanket smelled like feet. The man from housekeeping told me that they had a schedule for washing the blankets and our room wasn't on the schedule to get our blanket washed. WHAT THE HELL?! They don't wash blankets after each guest? It was really late, they came to our room 3 times not understanding that I wanted the sheets changed and to take the smelly blankets away. - The phones in our room were not working. Each time I had to follow up with my smelly feet blanket request - I had to go down in person. I spoke to 3 separate people, including a duty manager. My problems weren't resolved until about 1030 at night.

Came here to try their buffet. Like all buffets, you usually get mediocre food, not-so-fresh sushi, and average selections of food to choose from. Well, not here! When I arrived, I was amazed at how elegant the hotel looked, not to mention the dining area. The buffet selection was also amazing! From sushi, to Indian food, to an array of cheeses from different countries...The presentation was remarkable. I tried their assortment of sushi and sashimi first, including their lobster tails.... AMAZING!!! fish was very fresh. Selection of seafood ranged from lobster, oysters, to cocktail shrimp. I can go on and on, but I'll just say that this is thee best buffet I have ever had, EVER!! The dessert selection was huge and they reminded me of desserts you get at famous dessert restaurants or bakeries in the U.S. For dinner it's about 3000 pesos ($60) a person, but it was worth every cent!! You will not be disappointed here!

Bad service, I left my I phone X charger in the room. I called politely, but the service desk did not attend to my needs and claim that I'm lying. I think the staff who cleaned the room was lying. First of all, I told him why will I waste my time calling if I don't need my I phone charger. As a tourist, this is very disappointing and inconvenience in my part. I always thought that Sofitel is a five star hotel, but I don't think they are living to that part! Beware tourist and they will always take the side of their staff, and make you think that you don't have a credibility.

The hotel has a great location very near the Ninoy Aquino International Airport about 10-15 min. drive. I had an easy priority check-in due to my membership at Accor. They can even upgrade your room if you're lucky (which I was that day). The luxury room I stayed in was very spacious with a king size bed. I had a walk-in shower with complimentary Lanvin toiletries! Really fancy. I basically lounged at the pool area all day. The pool area looks like you're in another island all together with all the surrounding trees. Overall a fantastic 3 days/2 nights.

no toilet seat cover for the lobby restroom? most foreigners used toilet seat cover because it is very hygienic. taxi service is a rip off! their taxi rate is 3 times the amount of regular taxi and grab car.

We stayed at Sofitel hotel last January 2019 hoping and expecting that we are going to have a luxurious and extra ordinary stay because we had been hearing and watching video reviews about this hotel. But to our dismay, none of the expectations were met. I have to commend the security, because they will make you feel secured and safe. Lobby is okay but nothing grand and close to being very ordinary. I didn't understand why this is a 5 star hotel. The staffs in the lobby though are all helpful and accommodating. Our room is ok but nothing special. Unless, I guess if you get a suite. The pool area looked promising with a resort feel but the water is very cold with a lot of debris floating around. But the staffs whose suppose to take care of the pool area didn't care. My son threw up at the pool side but the staffs did not even bother to offer cleaning the mess or called somebody to do so. They just left the vomitus dried up on the concrete. One of the lady staff asked us if there's any problem though, but she did not bother to offer any help. My wife was even the one to get a towel and I was the one who looked for a shower. I don't understand the fact that there are so many people working in that hotel but very few people seem to care. That made me think that was it because we are not white people nor looking foreigner that's why they didn't care? Just wondering. Another thing that really made me decide to not come back and never bother to even check Sofitel next time was the Spiral buffet. Oh boy, where do I begin. Ok this buffet place has the MOST OVER RATED AND OVERLY EXAGGERATED reviews that I have ever came across with. First of all the main reason why we wanna stay at this hotel was because of the Spiral buffet. Because we have watched and read all kinds of reviews and vlogs and blogs to convince us to stay here. But to our dismay, all the excitement, and expectations were all a nightmare. None of those expectations and excitements were met, and I really mean NONE!! I was excited with the cheese room, but when I got in, I told myself, "this is it?" So I explored more choices, and then I said again "this is it?". I have to say though I kinda enjoyed the Japanese section of it and the dessert section. BUT my shoulder dropped again when I saw at least one staff behind the dessert counter pouring preserved items like the macapuno or the ube from the jar. I said to myself "oh my, is that what they're feeding us?" It's not that I don't eat those but considering to amount of money I paid for this, this is what they served us? I could have bought this from the grocery and that would have save me thousands. I did want to try wine, because I was hoping they have a very nice wine selection. They really did have a vast selection of good wines. When I was selecting wines I noticed there were wines in their selections that were expensive but it's very cheap if I buy that from the grocery stores near my house. I mean the very expensive wine in their collection is a very ordinary and cheap that is always available in the grocery store near my house. Is that what you call rip off? Just asking. Originally, I want to give this hotel 3 stars but realizing the experience we had I decided to give this hotel 1 star for them to give them room for improvement. If you are looking for a nice place to stay and eat, try to look for other hotels prior to choosing this hotel like Manila hotel or sakada. There are better places that are much cheaper but has better service. We were so much disappointed with this place.

Long story short, asked for a drink at the bar "Glateau" and the server gave me Calamansi Juice that made me violently sick. I had to be rushed to the hospital and when I was checking out, the staff was not attentive to my situation and did not reimburse me for my hospital stay which luckily was only 100 usd, but I was in a rush to catch my flight after staying in the hospital all night. When we were checking out they kept me waiting for a manager to come bye but that never happened. Not sure why they claim to have some of the best food there b/c the day before at the pool the food was below average at best.

Had pre-birthday dinner at Spiral Buffet at recommendation of my cousin, who visited Manila earlier this year. There are 21 food stations, most ready to cook for you. There were unlimited lobster tails, boiled cold shrimp, and foie gras. Coming from California, where foie Gras was banned and then unbanned but restrictions-- I was in foie gras heaven and had 6-8 pieces of seared delicious foie. Because it was my (pre) birthday, I was presented with a mini chocolate mousse cake with a group of singing waiters. I've been to many buffets in Las Vegas, Dubai and many other travel destinations, but I must say that Spiral Buffet is one of the better buffets that I've eaten at. For 3500 pesos/pp I feel that nonalcoholic drinks should be included in the price. I paid extra for the house ice tea, which was fruity, not too sweet and flavorful. But hot tea and coffee were included in the cost of meal. Come to Spiral on empty stomach and you won't be disappointed. But make reservation.

One of my favorite hotels in Manila for staycations or just those days when I want to take a break from busy Makati! A quick drive to the bay makes a big difference when I feel the concrete jungles of Makati creeping up and closing in on me. I don't hesitate and just book directly at the hotel and take time to enjoy the facilities and the tranquil views of the bay. You can almost feel like you're not in Manila but in a resort somewhere! Accor group usually has pretty decent hotels with good service but Sofitel Manila manages to do well in terms of quality. Amenities and facilities are top class and the staff are all very polite. Although the front desk usually has traffic and can get pretty frazzled, you're guaranteed to forget about the stresses on your mind when you get to your room. Rooms have been renovated and bathrooms are clean and modern with amenities are by Lanvin. The beds are great and super comfortable and the rooms are cozy with decent views of the bay or the city. Room service food is also pretty good too with efficient and friendly staff. Prices are what you would expect from a high-end hotel but I still feel some areas especially with service and coordination can still be improved upon.

Never got a call back for a quote that I recently called for, an event I am trying to book for my daughters 18th birthday. If a person is trying to book your place an event, should get back at them promptly to grab more business not questioning who the other person is on the other line because you never know who you're dealing with at the other end of that phone call. I made an overseas phone call to them roughly couple of weeks before, mentioned them who I am and who i am affialliated with yet none...thanks for making me feel so important and my business. I will take my business elsewhere.

When you first enter, the lobby is amazing, friendly and informative staff, and a relaxing feel. Our check-in went very smoothly but when we received our room card, we were given a 2nd floor, city facing room instead of the higher bay facing view we booked. It took the front desk about 20 seconds to switch us to a 9th floor bay facing view. So it was not clear or explained to us why the initial booking was not honored. The room looks and feels old, with the yellowish cream colored walls and old carpet. The bathroom has not been been updated as well. Still has the old tiles and bathtub grouting with very low water pressure for the shower. There was also not a working exhaust fan in the bathroom. So all the steam, and any smells, linger when you're done. The pool and outside lounges are very nice and have a fantastic view. But I would still not recommend paying the prices for this place. A very nice bright spot was talking with the room service gentlemen who cleaned our room. They were extremely nice and gave us a ton of helpful information.

There's this resort-hotel in Cebu that I love so much, because of its amenities and the spectacular view. Here in Manila, Sofitel is my favorite five-star hotel because it looks like a smaller version of this resort, minus the beach of course. When I was still working in events, I loved it when an event was going to be held in Sofitel. It meant an overnight stay in one of their deluxe rooms and having a big buffet breakfast the next day. Sofitel is probably the ultimate staycation place in Manila because it has the complete package; nice and spacious rooms, great restaurant for dining (Spiral is LOVE) and my favorite part, an enormous, lagoon-shaped swimming pool with giant slides and day beds scattered in the area. The last time I swam there I didn't have any kids yet, but I sure felt like one. I can't wait to bring my girls there soon; my daughter loves swimming as much as I do so I'm sure she'll have a great time. If you're missing the beach vibe, the view of Manila Bay will do. You won't be able to do those fun water sports, but you can get a relaxing massage with that view in their spa.

Sofitel lives up to its reputation of being a quality hotel. There are many grand hotels in Manila, but Sofitel is a favorite of mine. The first time I stayed there, I was around 9 years old and it was just called The Philippine Plaza. Although my memories of that time aren't very clear, I do recall that my cousins and I used to play in the pool for hours before cleaning up and heading straight for the Spiral buffet. Now, it's a place reserved for special occasions within the family. It's where we go to momentarily escape the stress of reality and to simply enjoy one another's company. Their service is professional and the accommodations are very comfortable. They have a wide range of amenities, but what I like most about it (aside from the Spiral buffet, of course!) is the Pool Area. The glittering pool is the centerpiece to the scattering of hammocks, sun beds, and coconut trees. The unobstructed view of the bay is utterly breathtaking during the sunset, and I could practically spend hours lying on a hammock, feeling the breeze, listening to my family's ridiculous stories and watching the horizon. I definitely love to relax and unwind in the lap of luxury at Sofitel. If only I could do it more often, then I'd be such a mellow fellow.

Sofitel may not be as new as most 5-star hotels in Metro Manila, but it still has its charm. Not many hotels can boast a view of the Manila Bay like Sofitel does. Who doesn't love those signature scenic sunsets? And for some odd and peculiar reason, the saline scent gets me. Unwinding bayside while enjoying a drink is a must when checked-in here. Sofitel is also home to one of the best buffets in the Philippines (Spiral), and a fun sports bar in Snaps (they have a foosball table!). The Lounge at Club Millesime on the 10th floor is quite the treat. It features an exclusive area for Club members, which offers free flowing drinks, a smorgasbord of pastries, and an al fresco area where one can enjoy the view. Some things with room for improvement: 1) some upgrades and renovations would be nice for most rooms since the hotel isn't exactly new; 2) the pool during holidays can get crowded, which is fine; but I hope management could be a bit more strict in enforcing proper swim attire. Noticed way too many basketball shorts and cotton t-shirts around, diminishing a proper poolside vibe and experience. How ideal the hotel is location-wise would totally depend on what type of person you are, or what you're in the mood for. If walkable nightlife is what you're after, then there are better places. But if you're into leisurely jogs and strolls while enjoying culture and interesting structures, then Sofitel is perfect. It's a stone throw away from the Coconut Palace, Cultural Center of the Philippines, Folk Arts Theater, and the Philippine Senate, and the controversial Manila Film Center (just prepare yourself for a possible ghost encounter!). The Mall of Asia complex is a very short drive away, so that setup works if you have a vehicle to take you around.

Love the place, great venue to watch the fireworks of MOA for the new year celebration. Service is A +... friendly hotel staff from the lobby to the room... they have a mini holiday booths that sold Xmas decor, toys and cotton candy. And the place is spruced up with wreaths and xmas balls and a giant christmas tree...and some fancy hanging tinsel lights too... rooms were mediocre but the great view of the manila bay was fantastic! Noticed that the carpet are dirty though and the sink faucet was not working properly early morning... rusty water is coming out. Housekeeping took a long time to bring in extra linens Dec 31... I guess because it is fully booked. Chris of Housekeeping was very accomodating... helping us with our needs.... I would have given another star if not for the water pressure issue and dirty carpet. They should improve on this considering the price you pay here.

Check in was great, we even arrived late. Free shuttle to mall. Late night food service was probably the best mango salad I've ever had. Pool is clean and enjoyable. Pool side services was exceptional. Room was clean, staff were accommodating. Coffee in the lobby was NUMBER one best coffee I've ever had at a hotel. Don't fall for the trick at the airport where they try to make you pay $1200 or $1000 pp go get here. Catch a UBER or yellow tax for around $200 pp.

I tried their buffet dinner. There is a lot to choose from and quality is high.Particularly appreciated were their cheese and cured meats selection. Moreover, the desserts corner is also amazing. The price is overall fine, about 3000 PHP. Only negative aspect is that wines are overpriced.

I give it a total of 2 overall due to the outstanding service. The rooms and facility needs a serious upgrade. Upon entering the room I noticed indentations in the bed where prior guests had slept on both side of the bed. Needs a new bed. The linens and towels are at least 10 years old, need to be replaced. The lighting in the rooms is very inadequate and in need of updates with LED and more outlets for current technological devices. The bathrooms are very dimly lit with caulking needing to be replaced in multiple places around the shower, sink and tile. The outside deck is very dirty and falling apart. Window locks are falling apart and sliding glass door needs to be replaced. This is far from a 5 star hotel and the management is taking it's guests for granted but ignoring serious needed updated. Eventually people will see this hotel for what it is and quit coming. It's embarrassing for this to be associated with the Sofitel brand. On the up side the staff is absolutely amazing. The food is very much above standards. Please quit ignoring the necessary upgrades. The hotel has so much potential.

"Why am I here this place is too fancy," is what a first thought when I entered Sofitel. My eyes practically popped out and my jaw was wide open. The facade may look unassuming but this hotel is magnificent. Sofitel has constantly been regarded as one of Manila's best hotels, and for good reason. This place may be pricey but you get your money's worth. The rooms are as they should be: clean, comfortable, and home-y. The food is SPECTACULAR (this of course my #1 criteria when going to any hotel). The pool is huge and amazing (to me this is the best hotel-pool in Manila, ever) and the bonus: A BREATHTAKING VIEW!!! The staff is accommodating and kind, your typical hotel staff, you're sure to not encounter problems on this aspect. Sofitel may not be the newest hotel in Manila but it still remains its level of quality and excellence.