Sofitel Queenstown Hotel and Spa

Had a lovely time here! We stayed in penthouse 10, and it was gorgeous. View was to die for, jacuzzi on the balcony, and we loved the location. Staff were extra helpful in arranging a Milford sound tour for us and even getting an extra bed into the penthouse. Sabrina at the front desk was a delight and so welcoming. Only downside was that the property seemed a little understaffed at times (and they had exorbitantly long wait times for laundry?) but everything else was great.

Our experience at the Sofitel in Queenstown was excellent. Not only because of the incredible location, the well appointed rooms, comfortable beds and polite service but I suffered a completely out of the blue, allergic reaction after eating seafood one night. Valerie from the front desk was amazing - organising an ambulance and keeping me calm the whole time. She went above and beyond and I was so very grateful. We will be back. Thank you Sofitel Queenstown!

The Sofitel Queenstown is in a fantastic location — right in the heart of town and within easy walking distance to everything. You really can’t beat the convenience. Parking, however, is on the pricey side at $50 per night. Check-in was flawless, and the service throughout our entire stay was exceptional — staff were friendly, attentive, and made everything effortless. Our room was big, spacious, and looked recently renovated. The bathroom TV was a nice touch and added a bit of luxury. The main downside was our balcony. While it was huge, it opened directly onto a public walkway. There was no furniture on it, which I assume is because anyone could easily jump the small gate. It also felt a bit awkward having people able to see straight into our room — some frosted glass or glazing would go a long way. We ended up keeping the blinds closed the entire time for privacy. We visit Queenstown often and usually stay elsewhere, but decided to splurge on the Sofitel this time. While it’s a lovely hotel with great service and a perfect location, some of the cheaper stays we’ve had have been just as enjoyable.

Great experience. I usually look for a suite - the Prestige suite is absolutely worht the splurge. Very large (88 m2 or almost 1000 sq ft). Entree/ hall, desk/ work area. Large living and dining area. Well equipted mini bar/ coffee/ tea etc. Plenty of space to put a rollaway bed without making the room less attractive. As it's a corner, abundance of light/ windows and a couple of french balconies. Well desgined with spacious bedroom with direct bathroom access and king size bed. The rate I booked came with the club benefits with is a extensive fully complementary bar menu with drinks and small dishes from 5-7 pm. Super friendly staff, I am bad with names but the general manager and the restaurant and bar staff, all excellent!

Spent 3 nights here and highly recommend it! The rooms were huge and comfortable, especially the bed, that was a highlight. The bathroom was spacious which is always appreciated! Heated floors were so wonderful! Hotel is in a great location, right in the heart of Queenstown, couldn’t be better. Parking is valet only, there is nothing onsite due to the location. Hotel breakfast was a decent selection and pretty good, not my favourite personally but decent for sure. Being premium Accor members we took full advantage of the afternoon tea and canapés hour. The cheese boards and drinks were amazing! Highly recommend staying here

A return visit to the Sofitel Queenstown, a glorious boutique 5-star hotel with French luxury in the heart of Queenstown, was sublime! We had an all-round wonderful stay and treated magnificently by all the staff. It’s no wonder his hotel rates so highly for the staff, amenities, position and its offerings ★★★★★||The Sofitel boasts a perfect position - only metres to the main area of town, shops, wharf, restaurants, Queenstown gardens and the lake. Our luxurious room with high-end touches and a large living area was perfect with a breathtaking ‘Remarkables’ view. The bed was superb, and we enjoyed the beautiful marble bathroom with heated floors and the two-person spa bath. Breakfast each morning in the Left Bank Bistro was delicious, as were the canapes/drinks at Le Salon Rouge in the evening. Car parking was a breeze with attentive service from the team.||It was simply an outstanding break and all the staff we interacted with were wonderful – all very friendly, welcoming and professional. A big thankyou to:|Front Office, Reservations & Concierge: the brilliant Pradnya and Harriet with Valerie, Luca and Tristan;|Le Salon Rouge: the lovely Karishna and Naoife with JP and Remi;|Left Bank Bistro: the ever happy and smiling Karla with HaThu and Camila.||A truly remarkable boutique Sofitel ★★★★★ We can’t wait to come back.

What a lovely hotel to stay in. We felt welcomed as soon as we arrived. Everything was no fuss on any request. Conveniently located in the middle of Queenstown and a short trip up the stairs to get to the Skyline. Definitely worth the extra splurge to stay in a great hotel!

This is one of those rare five-star hotels that actually deserves all five stars — no exaggeration. Every staff member we met greeted us with a genuine smile, not the forced “corporate” kind, but the kind that makes you feel instantly welcome. Our room was spacious, spotless, and super comfy — basically the kind of place that makes you want to unpack and never leave. The location’s perfect too: just a short walk to the lake and town center, but far enough to stay peaceful. Everything just felt easy and right. We’d stay here again!

Really nice stay here. Great location, spacious rooms and my favorite--- two in room coffee makers! Comfy bed and a small table that can be used for dining in. Hotel breakfast was really good with great French press coffee. Very friendly staff. Really close to the start of the gondola, easy walk to the start.

Sofitel Queenstown is definitely French chic! I was lucky to have a club room and enjoyed cocktails and appetisers in the Rouge lounge each evening. The staff at the hotel were standout. Friendly and attentive. The hospitality really made for a great stay in beautiful Queenstown.

If we are ever fortunate enough to be in Queenstown again, we will only stay here. We were well taken care of the entire stay, even when we decided to extend last minute! The staff is extremely helpful, the rooms are comfy and clean, and the location can't be beat. You can easily walk up the hill to the skyline or walk half a block to Ferg's Bakery/bar/Berger, or just beyond to all the shops, the waterfront, etc. They left us nothing to want for, and took excellent care of us for my bday visit!

What a great hotel! What a helpful and attentive staff. What a fantastically convenient location to the lake! The cherry on top is that our room was also beautiful! The Sofitel definitely has a distinct French vibe, which I naturally loved. It is obviously a newer property, as evidenced by the immaculate condition of the common areas as well as the room we stayed in. Our room had a full stocked Nespresso bar where we could enjoy delicious lattes in the convenience of our pajamas at no extra cost. The bathroom was glorious. Huge shower, equally huge soaking tub and well stocked with my favorite Lanvin toiletries. There was a cute little sitting area in the corner and huge windows that allow a great look outside. My husband took advantage of the spa and couldn't stop talking about how much he enjoyed his massage and the other facilities following his service. It makes me regret not following his lead and booking a service for myself! The hotel is in walking distance to everything that makes Queenstown so popular. The Gondola is a short (but challenging) walk up the hill, the lake is just a 5 min walk, plenty of shopping and restaurants also nearby. The hotel has a great steakhouse, fabulous spa as mentioned above and a really great gym (if working out on vacation happens to be your thing). I can't say enough about the hotel. I loved my stay here and look forward to returning the next time I am back in Queenstown.

Wow. I absolutely loved this place. Loved it! Ok, maybe I'm a little biased since we were upgraded to a premium room, but I'd have loved it nonetheless. Location is the absolute best in Queenstown. Literally half a block to legendary Fergburger, 3 minutes to the lakefront, walking distance to every single thing this incredible city has to offer. A walking paradise and it's all level! No uphill climbs, no 15 minute walk back at night, and an easy to find. Perfect locale. This place is typical of the Sofitel brand in that they are attentive to service, amenities, making certain of guest comfort and providing a memorable experience. The GM, Jeremy, hosted an Accor member hospitality hour in their penthouse suite (renting for $7500 per night) complete with wine, hors d'oeuvres, and great exchanges. We met some interesting people from all over the world. Our room was incredibly spacious - almost embarrassingly so. The bathroom had heated floors. Even a small balcony. I forgot my NZ/US travel adapter and they brought up 2 USB adapters so we could plug our iPhones in. The free drink coupons, the live jazz in the lobby bar, the restaurant which was closed early in the morning when I went looking for coffee but yet, seeing me wandering around, opened their door and brought me 2 cups to go. That's the kind of service that I love. Yep, this is a special place and I'd go back. Awesome. I love Queenstown and I'll stay here next time as well.

Nice place right on the outskirts of downtown. Walk to all stores and restaurants. Solid breakfast offerings and great attention from the staff!

Words cannot express how appreciative i am of the staff at this hotel. They make booking excursions in this very touristy city so seamless and are full of options of things to do, places to go, and great food to eat! For breakfast, they were willing to make me special meals to accommodate my dietary needs and special requests, no question. The rooms are clean and the bathrooms are very modern with heated floors and towel racks. Alee the head concierge couldn't be better and everyone is just so friendly. Benny is also really friendly and full of cool facts! The executive lounge is also a great spot and the live jazz was very nice.

I was always going to write a review for this hotel (that's just what I do) but I typically wait until I check out of a hotel to do it but after entering the hotel gym, I just couldn't wait, in fact, I'm on their elliptical trainer RIGHT NOW! The second I entered the gym, I said OUTLOUD to myself, HEAVEN! I'm a fitness enthusiast so working out is pleasure, not torture to me! This gym is equipped with two rather new LifeFitness treadmills, a stunningly new LifeFitness elliptical trainer, and a LifeFitness bike, all boasting digital displays/personal TVs and you can also hook up your smart phone if you want to listen to music (they have iPhone 5/6 plugs too). So far my legs are burning yet happier than a kid eating cake on his/her birthday! As for the rest of the hotel, immaculate! The room is stunning with the most plush beds, when my friend and I checked in at 2pm, we sat on our beds and seriously considered saying TO HELL WITH SIGHTSEEING, I just want to see the inside of my eyelids... Alas we did force ourselves awake, we had to, after all the Sofitel's location is SMACK in the middle of Queenstown, we had no excuse! I'm sure you're wondering about the staff? Well they too are incredible, so accommodating! We even had our check in assistant bring us to our room and show us the little tid bits we wouldn't have noticed otherwise! I have one more night at this hotel (YES!) and I can confidently say, I have no doubt in my mind that I'm going to get some amazing sleep after a long day of activities today! Obviously I highly recommend the Sofitel to anyone traveling to Queenstown, NZ or really anywhere for that matter- I stayed in one in Turkey that was equally as lovely! PS: for all of you from out of the country & dying without WiFi (yes that's me, pathetic, I KNOW!) the Sofitel offers complimentary WiFi every 24 hours or 1000 MB! Where is the 6th star for my review???

This is a nice hotel with a good location, close to most things in Queestown, as well as comfortable rooms and considerate service. My room was nice, a suite on the 5th floor down at the end. Because of the way the property slopes, ask for a higher floor room as my 5th floor room was only one floor above street level on the back side of the building. The bedroom and bathroom were quite nice, but the living area felt a little dated and dark. And there were some stains on the upholstery which is an issue for me. But back to the positives. The bed was very comfortable, with great linens and tons of pillows. Turn down service was very prompt each night and I loved the chocolates and water that were delivered. The bathroom was functional with a huge jacuzzi tub ( it even came with bath salts) a shower ( water pressure could have been better) and a sink with a handle that was as hard to maneuver as a standard shift car! Oh well, by the end of my stay I had finally mastered where hot was! The odd thing was I kept asking for two soaps ( one for shower and one for sink) and I was only ever able to get one soap. Nutty right? The coffee bar was re stocked every day ( even new cream) which was a huge bonus and the Nespresso machine made a good cup of coffee. The wifi worked well but know that there is a limit each day to how much data you can access. As for the business center, the printers weren't working on the days I was there but the front desk staff was very helpful in getting documents printed for me but it required tmeto email my work to them. While all Sofitel's try to pull off the "french vibe", this one actually does a pretty good job. From the French style decor in the common areas, to the ornate fireplace in the lobby, to the " left bank" restaurant, it had a good feel. I also liked the free cocktails and canapés available each night in the bar. Some nights there was sushi, cheeses and eggs rolls, and other nights, wings and nuts and meats. There was also a wide range of beer and wine. The staff were very friendly and helpful, greeting me each time the entered the building. And I only needed to ask for directions or help and someone was right there. But the best thing about this Sofitel is its location close to everything Queenstown has to offer!

If you want to be treated like a King or Queen in Queenstown, book the Sofitel for your stay. The staff is friendly and attentive from the minute you arrive to the minute you leave. They will be happy to assist however they can, including making any reservations! The rooms are incredibly spacious and comfortable with all the amenities you can imagine; it was a nice touch that they have the radio on playing music softly when you enter the room. The massive tub with the TV was a dream come true after a 2 week bike trip. I love the beds, wonderfuly soft and cozy for a great night sleep. Located in the heart of downtown Queenstown you have the quaint village at your fingertips. Truly love this hotel, it's worth every penny to be in the heart of Queenstown. Make sure you check out their bar in the lobby or their steakhouse on the second floor.

My wife and I visited a few cities in New Zealand and Australia and this was our favorite. It was everything I wanted in a hotel... Location, size, quality, style, service, and price. Location was central, we could walk to everything. Room size was perfect. Had everything you needed, plus a balcony with a view. Bathrooms were beautiful. Bath tub comfortably fits two, and had a flat screen in the wall. Service was amazing. Concierge and Front Desk were both very helpful and informative. Price wasn't cheap (in my opinion), but for under $200 a night, you can't go wrong with this hotel. TIPS - You may not want to stay on the side next to the Buffalo Club. It can get noisy. Also, WIFI is free for a certain amount of 500MB (I think), but if you want to stream or download more than that, you have to pay.

This hotel has a great location and is easy walking distance to the lake and around town. We were planning to do lots of activities on Bob's Peak, so it was just a short hike up the hill to reach the gondola. This hotel is very welcoming as soon as you arrive. As all Sofitel hotels - they incorporate a "French Vibe" and this was especially true in the lobby and the Left Bank restaurant. All the staff throughout our stay were very polite and helpful. The staff spoke French and my travel partner loved conversing with them each day - or at least she did her best ;-) The rooms are luxurious with extremely comfortable beds and very clean. Bathroom is large with a deep spa bath with TV over the bath, great after a long day walking!! Bathroom well stocked. Turn down service was good and who doesn't love chocolate on your night stand at the end of a busy day! :-)

My husband and I had a fantastic time at the Sofitel in Queenstown. Our room was gorgeous and the front desk was extremely courteous and helpful. I could've hung out in the room all day, but with Queenstown right outside... Only ended up using the in-room jacuzzi tub once, but it was worth it anyway. One watch-out - the movies are CRAZY expensive. Better to just channel surf if you want to veg out for a bit.

Main issue: When we checked in, we were told there were free soda and ice cream in the lounge 24/7 as well as free alcohol 5-7. All 9 people checking in heard this and actually double checked to make sure we heard correctly. 2 days in, after we had already had the free drinks twice, we realized they randomly decided to start charging for those drinks and removed the 24/7 soda we were promised. When I went to ask about it to the 'manager' on duty (who was actually not the listed manager other times when I have seen her there) Annabelle, i was basically insulted. Not only did she claim no one said that, which they did, she was mocking me. She was rude and condescending. So upset at a manager. Why purchase the luxury rooms with the free amenities if Annabelle is going to make fun of you for something promised. Annabelle is definitely not manager material. Also, make sure your room is nowhere near the elevator as the doors are very thin. You can hear anyone and the hotel will not ask people to be quiet in the hallways. Also, don't expect a view unless youre one of 3 rooms on the top floor.

This is a beautiful hotel but I took some issues with the commercial and impersonal feel it left me with. This French hotel is a newer one and you can tell it is regularly updated. We had modern amenities - the bathroom had a separate shower and tub with marble (?) floors. Artwork was beautiful and decor was classy. That being said, I think better care could have been taken of the rooms themselves. The light colored carpet was stained throughout. A portion of the rainfall style shower head spewed colder water than the rest. The bathroom sink faucet was sticky, making it difficult to maneuver and resulted in lots of splashing. Even though this hotel would be in the "luxury" category, instead of charging upfront for services like most upscale places, it felt like we were often nickel and dimed. For example, there is a limit on how much internet data you could download and once we hit that limit, we had to pay approximately $30 NZ for an increased cap. Also, our rate included free breakfast, which was nice, but excluded certain beverages (such as mocha and hot chocolate). The waitstaff at Left Bank were very polite, but service was slow. We asked if we could have french toast for take away, and informed them we were in a bit of a rush since our tour guide was going to pick us up at the hotel. They agreed to make the french toast but took over fifteen minutes to get it to us. When we asked if they had a fork to take along, they said they did not. So I just asked them if we could take a regular restaurant fork, to which they said "yes" and I grabbed a fork off a table. In a similar vein, when we asked the concierge if they could order us something from Ferberger (which we did because the services guide in our room said they would call to order to help us avoid the line). The concierge tried calling and was not able to get through on their first attempt. He was cordial but pretty much told us we were out of luck. Again, nothing is terribly wrong with these situations, it just felt like staff didn't go the extra mile to accommodate us. The location was great and is pretty much right in downtown. It's easy to walk to shops and restaurants. The hotel fits pretty much within the theme of the town, beautiful but very commercial. There's nothing bespoke or personalized about it, but it does provide pleasant accommodations and convenience for its guests.

Queenstown was amazing and the Sofitel's location alone makes it well worth the price. However the accommodations and staff put it over the top. One of the greatest hotel experiences of my life.

We stayed here on our honeymoon and couldn't have asked for a nicer room or service from the staff. The location is perfectly centered in Queenstown. Just about everything is walking distance with bars and restaurants surrounding the hotel. This is important because many of the nicer hotels are on the outskirts of town and even in colder summer days this can be a far walk. The concierge was extremely helpful in suggesting things to do and setting up restaurant reservations for us. All around great visit for us! My wife shed a few tears when we had to leave.