Sofitel Sanya Leeman Resort

⭐️⭐️⭐️⭐️⭐️ One of the best resorts we have ever stayed at||Our stay at Sofitel Sanya was truly exceptional and exceeded all expectations in every way.||The resort is beautifully designed, exceptionally well maintained, and feels like a complete destination rather than just a hotel. From the moment we arrived, the staff made us feel genuinely welcome with their warmth, professionalism, and constant willingness to help. They truly go out of their way to make everything happen for their guests, always with a smile.||A special and sincere thank you to Victor, the manager, who went above and beyond to make our New Year’s celebration unforgettable. He personally arranged a special table on the beach for New Year’s Eve, creating a memorable and meaningful experience for our family that we will never forget.||We were also very grateful for the thoughtful room arrangements and upgrades. My wife and I stayed in a spacious and elegant suite, while our children were initially accommodated in a king room and later upgraded to a family room. The comfort, cleanliness, and layout were perfect for a family stay.||The food was beyond expectations, with excellent quality, variety, and presentation across all dining options. The service throughout the resort was outstanding, and the daily activities, kids’ programs, and evening entertainment made the experience even more enjoyable.||This is truly one of the best resorts we have ever stayed at. The combination of outstanding service, attention to detail, and genuine hospitality makes Sofitel Sanya stand out.|Highly recommended, and we very much look forward to returning.

We had a great vacation at sofitel. It's a very nice place to spend time with family especially with kids. The staff is very cooperative, they greet you with smile every time, especially "Angel" she made sure we have a comfortable stay. Everyday she keep on asking about out needs and priorities and did arrangements accordingly .There are a lot of activities to do for kids. Indoor play area, kids pool , evening show etc. breakfast was also very good, a lot of western food variety to eat. Resort has its own private beach area which is pretty nice , beach view is also very good. Some improvement suggestions:1- Hotel need a bit renovation some rooms had smell: rough floor. Angel was nice enough to help us change the room, Rubaica supported alot in this regard. 2- it would be nice if Kids pool can be heated as well3- kids pool really need some renovation, some floor tile edges are sharp/ some tiles are lose my kids had a slight injury so if can fix on priority would be nice.Overall we had a great time and would love to come again.

Overall nice relaxation. Hotel is beach front. Although the beach is unswimmable, the property has many pools and gardens. Personnel are extremely kind, special thanks to one of the bellmen for his kindness, offering me water at checkout and further got me matches and helped with our luggages. Perfect checkin and checkout experience, although accor points are still not counted. As for the Accor Diamond level recognition, there was one category room upgrade, but all rooms at those categories look same, I wished to get upgraded to pool access which were available, like in other sofitels in APAC, but that was not on the table. Lounge is nice offering a great variety of food and beverage, though there wasn't still water for last 2 days and mostly it is difficult to get some normal size glass. Furthermore, it isn't used for check-in and checkout. Welcome drink was trully the poorest which was offered to me in any Accor property since I joined Accor, about 12 years ago and even not considering the Accor membership level. Otherwise, room was top cleaned, high quality standards are kept, personnel tried to speak English, even that there's a bit of room for improvement there. Breakfast and especially buffet dinner at restaurant were perfect, with an excellent food choice. Internet connectivity is perfect. Overall, excellent work from management and front office. I hope to see you again for another vacation. Thank you for the wonderful experience.

I sent e-mail (H8… ) to the resort five times, but never heard back. I had difficulty communicating even when checking in and checking out. The resort was satisfied with its spacious garden, beach, delicious food unique to Sofitel and exclusive lounge. However, loud music from the resort right next door continued until 12 p.m., which was painful.

Excellent service from the hotel relationship manager Emily, very helpful and provided insights for the options for food and activities in Sanya.We checked on my wife birthday , hotel provided super delicious cheese cake. Thought it’s just a random cake but turn out very very delicious.Hotel facilities very family friendly, will come back again with kids.

We stayed here for 4 nights at the Gold Tower which was a bit far from the lobby, breakfast buffet and carpark. Check-in took a very long time and there wasn't a specific line to queue which made the check-in procedure feel like a gamble. When things seemed to be getting helpless, Minnie, our customer representative swept in to introduce herself and kindly took us to our room and gave us her wechat. She kindly assisted us throughout our stay with room keeping, restaurant recommendations and general hotel navigation. We are very grateful for her help!We were very satisfied with our room and the hotel in general. We tried all the restaurants and they were all great. Pools were fun, and we would suggest the pools closer to the beach which are very tranquil.A tip:Request for a higher floor and away from the lifts.We were on the 5th floor and we could only see a sliver of sea.

We had a great time in Sofitel Sanya with beautiful weather and pools in the hotel. Also the hospitality was indeed impressed with Minnie's help along 4 days in the hotel. Looking forward to next trip again!

My third stay at Leeman Sofitel! Love the pool access room and the spacious room. A lot of activities within hotel and the butler service are superb. Long queue for breakfast but it can be absorbed quickly, but the food quality is deteriorating compared to our previous stays. Someone accidentally dropped the food tong on the floor and handed it to the waiter, he just put it back to the plate! The man tried to let the waiter know the tong was dirty and need to be replaced, he just put it aside the plate and left! I was shocked by his behaviour! Wish the hotel can give more training to their staff.