Sofitel Shahd Al Madinah

I had a wonderful stay at Sofitel Shahd Al Madinah. The highlight of my experience was the exceptional service from the duty manager, Mohammed Al Tawri, and the guest experience officer, Reha Hindi. They handled my concerns with genuine care and professionalism, making me completely forget any issues I initially had. Their efforts truly turned my stay into a memorable one. The only point I would note is that the hotel building could benefit from a thorough maintenance refresh, as it shows its age in some areas. Overall, I absolutely recommend this hotel for a relaxing stay. You can be confident that if any issue arises, it will be addressed promptly and with the highest level of hospitality.

Our stay was amazing and made our experience of ibadah wonderful. Hotel has a convenient location to reach masjid quickly. The moment you get out of the taxi, the staff is courteous and efficient. The Checkin desk staff is very helpful and do their job well. The amenities are ample in the room. Housekeeping makes sure everything is clean. Breakfast is delicious and has a good variety.

I wanted to share my recent experience during my stay at your hotel, hoping it will help improve the experience for future guests. Prior to my arrival, I emailed the hotel requesting assistance due to our car breaking down on the way to Madinah, which delayed our arrival until around 10 PM. I had also respectfully requested an upgrade, if available. Unfortunately, the front desk informed us that the hotel was fully booked and could not accommodate the request. Upon checking into the room, we were disappointed to find it was not clean. I called the front desk, and I would like to especially acknowledge Mr. Basim, who was very understanding and courteous. He arranged for a room change, though the new room was on the 10th floor—far from the other room we had booked. I even requested Mr. Basim to personally inspect the first room, as the condition of the furniture and overall cleanliness was quite poor and significantly different from what was shown in the pictures online. Later, I requested the fruit basket we had left in the original room—it only arrived around 2 AM. Additionally, the room service meal we ordered was unfortunately of such poor quality that we had to leave it uneaten. Overall, I had high expectations from Sofitel, especially as part of the Accor group, having previously enjoyed a wonderful stay at Raffles. However, this experience fell short. As a suggestion for improvement, it would be helpful to assign elevators to specific floor ranges (e.g., 1–5, 6–12) to ease congestion. Also, having more staff available during breakfast hours would greatly improve guest satisfaction. Thank you for your attention, and I hope my feedback is taken constructively.

Thank you for cleaning the room 905. You did a great job making it look tidy and organized. The floor is clean, the surfaces are dust-free, and everything feels fresh. I really appreciate your effort! Thanks house keeping

I cannot thank Housekeeping team enough for their outstanding service. They managed every request with efficiency, and Karima always ensured that communication was polite, clear, and reassuring. Her thoughtful approach truly sets a standard for excellent customer care. Will surely visit again. Had a good time with family here.

First of all, I would like to apologize in advance if I misspell any of the names that deserve a special mentions; Now, Sofitel Shahd Al Madina has set the bar so high; for my wife and I, it has left a lasting memory this far and has us and other family members and friends longing to return or even visit. I would like to start by thanking key members of the Sofitel team in which I/we believe deserve special and honorable mentions because they helped making our stay at the Sofitel hotel so special, amazing and memorable, and these key people are: Sister Hajjar at the front desk, the staff members at their amazing restaurant: Brothers, Kareem, Omar, Jahid and Omaro and Oh my god, their Chefs, especially Chef Mohamad! Wow! Absolutely AMAZING! 👏 You all are true assets to the team! Well done and keep up the great work! I/we look forward to seeing you all again in the foreseeable future! The Sofitel hotel location was perfect for us and easy to find and access; The staff were always friendly and helpful and attentive and accommodating to all needs; The hotel was always kept in absolute clean and great shape, at all times! Their restaurant and their food variety and quality and their staff, were 2nd to none in my experience! Absolute amazing! Well done! I personally highly recommend the Sofitel Hotel and I/we personally miss it and can not wait to return there in the foreseeable future.

I had a wonderful stay at this hotel in Medina. The location is unbeatable, just a short walk to Haram Gate 22 which made attending prayers incredibly convenient. The staff were warm, welcoming, and always ready to assist. My room was comfortable, well kept, and the breakfast buffet was excellent with a wide variety of fresh options. The only minor issues were the safe box, which wasn’t working properly, and the fridge, which required maintenance a couple of times. These were small inconveniences compared to the overall great experience. I’d happily stay here again and recommend it to anyone visiting Medina.

I don't know where to start! From the moment we arrived we felt like royalty. Check in was smooth, our rooms were upgraded. Breakfast and dinner were very high quality, the rooms had the most comfortable beds I've ever experienced. The house keeping team done a brilliant job cleaning the rooms daily. Everything about the hotel was perfect, I wouldn't change a single thing. The whole workforce worked as a team and the whole operation from top to bottom ran like a well oiled machine. Every member of staff had a smile on their face and looked like they enjoyed their work. Massive thank you to the duty manager Mohammed Altouri, he made every effort to make our stay extra special. We are a well travelled family of 14 and this was one of the best hotel experiences we have had worldwide.