Sofitel Singapore Sentosa

The staff were exceptional! Very friendly, always happy to help. A special shout out to the dinner team whom remembered us from the first night and made our stay extra special. Breakfast was great and there is a live egg station where eggs are cooked how you like fresh in front of you. I’ve never seen this before and thought this was a great touch. The breakfast buffet has a good variety of foods and I found it worth the try The hotel is very nice and has a frequent free shuttle bus that takes guests to and from vivo city as well as the island free shuttle bus outside the hotel. Getting around was easy because of this but it is a bit out of the way and takes a bit of extra time. The beach is a short walk away and the hotel pool was nice. There’s also resident peacocks on the ground giving a relaxed holiday ambience. It was very quiet and relaxing and has good amenities. The hotel is a bit dated here and there. But everything was clean and service was top. We had an amazing time and would stay again.

Our stay at Sofitel Singapore Sentosa Resort & Spa was absolutely outstanding from start to finish. The resort itself is beautiful—peaceful, luxurious, and surrounded by lush greenery that makes it feel like a true escape from the city. The rooms were spacious and comfortable, and the facilities were excellent, but what really made our stay memorable was the incredible service. The breakfast experience each morning was a great way to start the day. The selection was fantastic, with a wide variety of fresh, high-quality options, but the service from the team truly elevated it. A special thank you to Wendy, Audrey, Ni Ni, and Peter, who were all exceptional. They were warm, attentive, and genuinely welcoming every morning. Their friendliness and attention to detail made us feel valued as guests and set a wonderful tone for the day.

I’ve stayed at many luxury properties, but the service at Sofitel Sentosa is truly in a league of its own. What set this stay apart wasn't just the amenities, but the incredible staff who went above and beyond to make us feel welcome. Highlights of the Experience: - Personalised Hospitality: The level of recognition here is astounding. Whether I was heading to breakfast or a late-night drink, the staff consistently greeted me by name. It turned a standard hotel stay into a personalized experience that felt like coming home. - Dining at Kwee Zeen: The service at Kwee Zeen was particularly amazing. The team was attentive, warm, and seemed to anticipate my needs before I even asked. It made every meal feel like a special occasion. - Atmosphere at Le Bar: We spent several evenings at Le Bar, and the hospitality there was equally flawless. The staff’s familiarity and friendly demeanor created such a relaxed, upscale environment that we looked forward to returning to every day. The property itself is stunning, but it’s the people who make this place a gem. They don't just provide a service, they provide genuine care. If you value a stay where you are treated as an individual rather than just a room number, this is the place to be. We can’t wait to return 😊

Dining experiences: Kwee Zeen: First of all, Julie and Marqing were lovely and so attentive. Anything and everything was dealt with speed and concentration. We had our 2 year old with us and they loved her to bits as well as the other staff. The menus a big one spanning across different cuisines such as Asian, Western, Italian, Indian and differs for time of day as well as set courses. We went for Indian and Asian. The Aloo Gobi was our favourite and so reasonably priced for its flavour. I had the free flow beer & wine and although everything comes out so quickly and your conscience says speed up, they will not rush you so you can get the most out of what you're paying for. Definitely worth coming to more often for a chilled evening. This is where you have the breakfast in the morning and it overlooks the pool from the outside. The Cliff (Italian): Mani and Wilson were lovely. This is a bit more expensive than Kwee Zeen yet the food is also great. It overlooks the sea if seated in the right spots. They looked after us intently and will offer the moon if they could so if your arms pulled easily which mine is, then you can spend a few Singaporean dollars here. They are lovely and not overbearing e.g. when you have your food they'll leave you alone (this goes for both restaurants). Overall both are brillant and worth going to. We had dinner at both twice and wasn't disappointed.

What a beautiful resort the Sofitel Singapore Sentosa is. The food is incredible, the hotel itself is tranquil and relaxing, but most of all the staff here are what made the holiday what it was. Penny and Jeffery from Kwee Zeen were wonderful and provided such personal and hospitable service. The concierge and reception staff were extremely warm, welcoming, friendly and genuine. Nothing was too much trouble.ALL the staff here are a delight. We will be recommending this hotel to our friends and family. Thanks to everyone for making our stay truly special. See you again in the future!

We had a wonderful stay at Sofitel Sentosa. The service was exceptional, especially from Hafiz at Concierge, as well as the F&B team at LeBar (Kristie, if I’m not mistaken) and at Kwee Zeen — Pamela, Julie, and Samuel. They were all such a delight. Everyone greeted us warmly with genuine smiles, and nothing was ever too much trouble. Their hospitality truly made our stay memorable. However, I would like to share some feedback regarding the lady at the Front Office who handled our check-in and check-out. Unfortunately, I can’t recall her name (I’m sure it can be easily identified through your hotel PMS records). She did not come across as friendly — there was no smile or greeting, and on one occasion when we approached the desk, she simply said, “Yes??” I don’t believe this reflects the standard of service expected at a five-star hotel. It was quite disappointing, especially when compared to the warmth and professionalism shown by the Concierge and F&B teams. Overall, we truly enjoyed our stay and appreciate the wonderful service from the rest of your team. (Stay dates: 21-24 February 2026)

Have nothing but pure satisfaction staying at Sofitel Sentosa. The location might not be ideal for some since it’s secluded from the city, but that’s exactly what gives it a sense of serenity and peace. It truly felt like an escape. The service was top-notch, the room was clean and spacious, and you can easily explore the area on foot, including a walk to Tanjong Beach. Every staff member we encountered along the corridors greeted us warmly. The breakfast buffet was amazing, and both the food and the service added an extra special touch. Overall, I had an excellent first experience staying at Sofitel. Highly recommended! From check-in to check-out, everything was superb.

We have had a great time over the breakfast. Nikson was really helpful and went out of the way to prepare Indian food for us. He was making us comfortable all the time and we had a great chat with him. He is the best with the customers. I must all staff members during the breakfast time was courteous and helpful. Than you so much.

This is probably the best experience I ever had at a hotel. The service was impeccable and the staff always went above and beyond! I came here with my family last year after my parents raved about their first trip! The decor of the hotel is amazing, they have ponds leading up to your room. The fish were beautiful. The wild flowers blooming made the hotel stunning. The room was adjoining to my parents. Super spacious and the decor was clean and modern. Love that they had different channel selections for TV. We did eat and have a few drinks at their bar. Service was wonderful as we were the only ones there. The Food here was soooo exquisite! My dad and I took a swim while having cocktails by the pool. The servers were always attentive to our needs. Also, for breakfast there were beautiful peacocks roaming around as we ate! How wonderful was that?! Every time we had to go somewhere, transportation was quick to pick us up and knew exactly where our hotel was. There is a shuttle to universal studios and the beach nearby. This place was heaven and i did not want to leave.

One of the best hotels I have ever stayed in. Amazing outdoors scenery, great staff willing to satisfy all your wishes timely and efficiently, great rooms. Cuisine is superb (both Western and Asian). I have stayed twice for over a week each time while on business trips, however I would highly recommend it for families and couples - eyes closed. The hotel is not for you if you want to be close to the city's buzz.

Sentosa is a wonderful destination in Singapore, unfortunately one of the male staff at the Luge was a disappointment. Playing a tough guy when you work at an amusement ride is not a good idea. The SEA Aquarium is awesome!

My family and I stayed here in late May, and had a nice time. Upon check in there were some bumps, because one of our rooms which was supposed to be non-smoking had clearly been used as a smoking lounge quite recently. Our other room had a broken AC and mites crawling all over the bed and furniture. The bug room got switched, and we got an ionizer which helped with the smell. After that little speed bump everything was great. The staff was incredibly friendly and very attentive to our needs and requests. The rooms, while a little older, were nice, and reasonably well maintained. The grounds and pool are awesome. The best part was the food! The restaurants at the hotel were amazing, and the chefs added nice personal touches to every meal. They came out and talked to us at each dinner, because one of our party has some allergies, she never had a problem here. We've recommended this to friends, and will be going back. Our daughters both loved the wild peacocks roaming the grounds.