Sofitel Strasbourg Grande Ile

As usual we booked this hotel and as usual our experience was great and this since more than 30 years where I’m customer of this place. We were at l’y welcomed by the concierge who took care of our car. Once at the reception desk the great experience went on and our room was directly ready. Our room was very cosy, clean and well decorated…. In the morning we could enjoy an excellent breakfast, the choice on the buffet of local and standard dishes were more than enough and the stuff took very care of us. All in one, nothing to add than just book your room and enjoy ….

So excited to arrive with our family of ten and our luggage from the train station to see the beautiful Sofitel exterior and interior. We were able to book the large suite for part of the family and my children and grandchildren loved it (as we did)! The lounge area was great and staff quite accommodating for our Irish Coffees and the restaurant was delicious with a great view to the street. Great customer service throughout the visit from housekeeping to all! The first day of Christmas markets was incredible and we met so many talented people at so many different markets! Memorable evening with the raclette at one restaurant and fresh fromage and saucissons with rillette and pate fois sandwiches for lunch time and of course patisseries for breakfast with great cafe! We all shared at all ages what a magical time we had in Strasbourg and Sofitel helped bring it all together! ❤️

Sofitel is an amazing place, especially for families. The hotel is very centrally located yet quiet, making it perfect for a relaxing stay. One of the highlights is the cozy open-air ice rink, which is fantastic for kids and it’s the only open-air ice skating rink in Strasbourg! Highly recommend trying it even if you’re a local. With Christmas lights, music, and a truly magical atmosphere, it feels very special. The hotel also has a very chic restaurant, ideal for a date night, and I strongly recommend their Goûter at lunchtime, with festive and delicious pastries. Above all, the staff are extremely professional, welcoming, and friendly. A wonderful place in the city center overall!

Definitely one of the best Sofitels I have visited! Superb location. Convenient, quiet, safe. Beautiful entrance in front of the church square. Staff are all amazing. The check-in staff were incredible and every staff member interaction has been outstanding. Food is delicious with excellent service. Rooms are cleaned and serviced to an excellent standard with very comfortable beds. The bar area is super, relaxed yet elegant with a fabulous selection of champagne and cocktails. The highlight was a personally delivered tray with Champagne and treats on New Year’s Day. I will definitely return. Thank you to all the staff for a memorable stay in Strasbourg.

We had our company christmas dinner at the Sofitel's hotel restaurant as each year. The service is really kind and helpful, all the decorations are classy and the space is cosy. I really appreciate the gluten free bread that is served, the adaptations in the menu for the gluten free and no meat people (as myself) is a great improvement to the place. Looking forward to come back.

I am an Accor Gold (now Platinum) member because I have stayed at a lot of Accor group hotels around the world. Earlier this year I stayed in half a dozen in France and was shocked to find that the hotels in the chain’s home country were in the worst shape. But none have been so bad as the Sofitel in Strasbourg. This was particularly disappointing as we splurged for what we hoped would be a special new year’s week. We usually stay in Mercures but while travelling the last two months we stayed at a number of 5-star hotels. I was shocked that this Sofitel calls itself that. ||My heart fell and I was so depressed when I saw our room. I booked a luxury king room for 6 nights at 457 euros/night. The room was awful! ||- Tired looking, scratched and worn woodwork|- old, ugly furniture |- A crappy, uncomfortable little sofa|- Nothing on the walls, no decor to make the room seem homey and inviting |- Old, ugly carpet |- Poor lighting|- No cushions|- Bathroom is tiny but even so there is room for what’s missing:| - Hooks are on the back of shower wall, where things hung there get wet, instead of on the outside wall (there is room) or on the back of the door| - NO towel racks. At all. Just a small handle like thing on the shower glass. But they want you to reuse towels! Where are we to hang them to dry?| - Very little storage area and the glass shelf they added is tilted so everything slides off. There is plenty of room under the very poorly designed sink for a little cabinet| - Bathroom fan doesn’t work| - Shower drains very slowly, fills up while you are showering so by the end you are standing in 5 cm of water| |The hotel was very busy but the breakfast area, and the staff, could not handle the volume. We had very long waits for a table for the first few days. The Buffet area is tiny and poorly designed, it could not fit the number of people. Food was not refilled fast enough.|Waiters were running, cleaning tables, but not taking coffee orders. There were hot items available at no extra charge but this was never conveyed. By the third morning, when we saw others getting omelettes, we asked. We felt bad for the staff who were not managed well or there weren’t enough of them. ||When we arrived there was no acknowledgment of Accor membership or Gold status and no welcome drink as has always been the case at Accor hotels.||Overall service was friendly, when they had the time. But I feel that my New Year was ruined by staying in a run down, poorly maintained hotel when I expected the luxury that is promoted by the Sofitel brand. I will be thinking seriously about future stays in Accor group hotels. I’ll certainly not stay in a French one again.

We enjoyed our two nights' stay at the Sofitel Grade Ile, though as other reviewers stated, the infrastructure is quite dated and in need of a renovation. ||Pros:|- The location was fantastic, especially if you're in Strasbourg for the Christmas markets. The hotel is at the heart of the Grande Ile, but close to the bridges and tram stop to the rest of the city.|- The service was generally good and in line with a five star hotel. We had a great check-in, and the bartender was brilliant and made us some very lovely mocktails.|- Although the rooms and common areas look dated and worn, the bed was still superb (as with all Sofitels) and the five star amenities were still that (e.g. top quality bedroom slippers). They also installed a lovely ice rink for the winter.|- We had dinner at the Sofitel Brasserie, and the food and service were excellent. The decor and condition of the Brasserie was also markedly better than the rest of the hotel. ||Cons:|- For the price, the hotel looks dated and in need of refurbishment. The bathroom also needs a redesign and is not the most user friendly.|- The rooms are pretty small for the price.

After reading some of the previous negative reviews, I thought this hotel was going to a fleabitten, rundown dive.||I needn't have worried! Sure, the hotel is a bit on the older side, but so what, not all hotels can be sparkly and new.||Check in was efficient and friendly, with a good description of the town and a map provided (my favourite!). The arrangement to use the in room fridge was a bit weird though, you have to pay a 100 Euro deposit per night to be able to open the fridge.....I couldn't quite understand this. First world problem though. ||Rooms were a good standard, and the connecting arrangement works well (we had 2 rooms).||Breakfast is pretty decent, they make a nice omelette and there's a good selection of hot and cold foods. Bar was quite impressive, a wide selection of champagnes on ice, with friendly bar service. ||I think best of all is the location of this hotel, walking distance to everything, and less than a 10 minute walk to the cathedral. Plus a 3 minute walk to Primark if you're in the market for a bargain!||Happy to stay here again.