Sofitel Strasbourg Grande Île

I stayed in this hotel for 4-nights. The main positive point of this hotel is the attitude of the staff - always smiling and helpful. It is much appreciated. Now the not-so-good experiences: 1) The room card did not work for 3-nights in a row. I had to walk back to the reception every time for the staff to fix it. For the first night, there was a notification for the room access upgrade so it was understandable but there was no explanation for the subsequent nights. 2) Bottled water is not replenished during the daily room make-up. I had to call and ask for it everyday. 3) Obvious wear and tear in the room, e.g. yellow stain on the sink, room door scratches, etc. Not to the extent of unlivable but it’s hard to accept at the price point. 4) I requested for electronic invoice to be sent to my email during check-out (and the staff verified my email address then) but it only came 4 days later and after sending email the hotel to request again. All points considered, I’m not sure if the staff attitude is sufficient to make me a returning customer.

One night stay. Fantastic location lovely staff. We had dinner at the hotel restaurant and can’t thank Alhil and Bryan enough for looking after us. They are both delightful, our meal was great but these two staff members made our night. They were professional extremely helpful, really fun, great smiles and laughs. We will be back and hope they are still here. Thank you both very much. Robbyn, Stuart, Bruce and Nat. 🥰

Far from a 5-star experience The price-quality ratio is terrible. We arrived on a Saturday at 11:00 p.m. and there was only one person handling everything: check-in, parking, and room service, with no help for the luggage. At that time, guests must carry their own suitcases and park the car in a garage a block and a half away. The room (first floor) is small for four people, dark, with carpets and curtains that smell of dampness and dirt, clearly poorly ventilated. The air conditioning doesn’t cool, and the bathroom is uncomfortable. The overall environment does not feel clean: the fragrance they use does not cover the dirty smell. Room service is extremely limited: only three fixed options (salad, pizza, and pasta), with no possibility to choose ingredients. The pizza seems frozen and reheated, the pasta comes pre-made with ham and cream (inedible), and the “Caesar” salad has nothing to do with a real Caesar. The location is good, but the sidewalk in front of the hotel was dirty and smelled of garbage, which was unpleasant in the heat. The only redeeming factor is the kindness of all the staff (breakfast, cleaning, and reception), always attentive and with a good attitude. I would not repeat the experience

The hotel is well situated, close to the tram and the city centre. Staff are friendly and helpful, and in particular Anna and Alexandra in the restaurant at breakfast time were delightful. Kind, helpful, friendly and extremely professional and patient even under pressure. My thanks to both. My room was a little smaller than I might have wished but was clean and comfortable. I was disappointed that because I preferred not to have €100 a day blocked on my card my water was not automatically provided daily. I had to ask each day. It was brought quickly and professionally but it’s a bizarre ‘rule’. The restaurant breakfast was very good, but I thought the lunch and evening menu a little restricted in choice. Overall I’d recommend the hotel, though it’s quite expensive in my view.

Not a 5 star hotel AT ALL as they claim. Hallways smell like damp. Beds are DESTROYED with beyond old mattresses which had a hole and massive dent in the middle, giving you a terrible night sleep and waking up with a broken back. Baby cribs from the 1800s with plastic, horrible mattress. Extremely dangerous as our baby's arms and legs were trapped within seconds of trying to place her. It was soo scary!! Clogged bathroom, couldn't use sink and had to brush teeth in shower. Despite having only 1 hand soap bar in our bathroom, quite disturbingly a 2nd opened one appeared on our 2nd day... Not sure who entered the room and used it!! :O Will not go back and probably won't stay at any other Sofitel Hotels after this massive disappointment.

I am not someone who writes reviews, but feel compelled to warn others. The issues relate to cleanliness and attitude. This is a sadly tired hotel that is in bad need of renovations. Carpeting in hallways, virtually everywhere, is badly stained, as well as in our room. Photos on the website misrepresented the reality. Dirty and stained upholstery in the room as well. We had booked a "luxury garden view" room and when we entered, there was a pungent smell throughout the room, most resembling a mildewy basement or the inside of old sneakers, but hard to describe. Both my wife and I immediately smelled it. We were able to open the window in the room and went out for lunch, hoping that the smell would abate when we returned, but it did not. We called downstairs and someone from hotel guest services came up and agreed that there was a pungent odor in the room, but they could only offer us a downgraded room, which we took, as there was no other option, and we were exhausted from travel. We had to repack our bags and move to another room. The following morning, they refused to refund the difference. Furthermore, the hotel management (including the guest services supervisor who had come up the previous evening) blatantly lied, saying that there had been no smell, and that this was just our "subjective opinion". One would have to ask, why would we have lied about this - who would want a room downgrade? Aside from the monetary issue, the attitude of hotel management was not apologetic (we were not asking for an apology but just a courteous acknowledgement that they had inconvenienced us) - really an appalling way to treat people. Best to avoid this hotel.

My husband and I like to travel from the Uk down to Abruzzo in Italy and chose the Sofitel in Strasburg as a one night stop over, after a long journey from the UK. We had prebooked and paid for a nights stay, breakfast and secure parking. We regularly use the Acore chain through our business, staying in the Novotel and Sofitel hotels throughout UK and Europe regularly, as we associate these hotels usually with a good standard of cleanliness, comfort and amenities; we require good secure parking. I can say now that the Sofitel Strasburg is the worst hotel I have ever stayed in. It was dirty, shabby and outdated, the carpets filthy and old and an awful smell in the corridors leading in to the 1st floor rooms we stayed in, comparable with a municipal building, like an old school or old peoples home. The staff were polite when we raised issues, paid lip service to our concerns but these were never followed up with actions. On arrival, the concierge wanted to park our car in their basement garage; I assume they acquire their extra tips from this, which is perfectly fine, and as other reviewers have said, it is extremely difficult to navigate exit, as we found out. We declined, however, because of previous unrelated to this hotel, parking problems elsewhere; it’s a shame the concierge was not so on hand to assist us with our heavy cases up a flight of stairs to the mezzanine floor, as the lift did not stop there. The safe didn’t work, which we needed to store our iPads, passports and other personal items. We reported this but maintenance did not resolve this as we were promised and I dare say this was left for the next customer to deal with. The restaurant staff were polite but took ages to firstly notice our arrival, then to take our order and finally to deliver our order, to the point I had to go to the bar to remind them, where 3 staff members were standing cleaning glasses. The food was not exceptionally good and over priced (chicken Caesar salad they used chicken schnitzel with a horrible taste of over used deep fried fat and hard boiled eggs, which is not a combination I have come across). The beds, however, were clean and comfortable. The breakfast was good quality and plentiful. The bathroom had a bath with connected tap shower but no bath slip mat. I chose not to shower that night for risk of slip in the bath. Finally, we have since found out that they charged the shadow reservation of €100 to secure the parking, which we had already prepaid for in our booking and which we now have to challenge. Strasburg is a beautiful city but I do not recommend staying at the Sofitel, which needs updating and staff retraining. This is not a 5 star hotel. We have stayed in all sorts of accommodation but we booked the Sofitel after a long drive for comfort at great expense. We stayed in a B&B a couple for days later for a third of the price with ten times better service and cleanliness. If I book and pay for a 5 star hotel, I expect a 5 star service. Do not stay here, it is an awful place. With any luck, they’ll close it down!

The staff at the hotel is welcoming and always helpful. The location is great for walking to the important sites; one way to the Petite France medieval area, another to the Cathedral. It has about a 10-min walk to/from the train station that is safe and scenic. The restaurant at the hotel is indoor/outdoor and the food is very good. My favorite was the Caesar Salad with very crispy chicken. It was so nice to eat dinner outside on the patio, after a busy day. We felt very safe in and around the hotel area. Strasbourg is a happy and relaxed city with lots of history, shopping and cafes.