Sofitel Strasbourg Grande Île

Definitely one of the best Sofitels I have visited! Superb location. Convenient, quiet, safe. Beautiful entrance in front of the church square. Staff are all amazing. The check-in staff were incredible and every staff member interaction has been outstanding. Food is delicious with excellent service. Rooms are cleaned and serviced to an excellent standard with very comfortable beds. The bar area is super, relaxed yet elegant with a fabulous selection of champagne and cocktails. The highlight was a personally delivered tray with Champagne and treats on New Year’s Day. I will definitely return. Thank you to all the staff for a memorable stay in Strasbourg.

Sofitel is an amazing place, especially for families. The hotel is very centrally located yet quiet, making it perfect for a relaxing stay. One of the highlights is the cozy open-air ice rink, which is fantastic for kids and it’s the only open-air ice skating rink in Strasbourg! Highly recommend trying it even if you’re a local. With Christmas lights, music, and a truly magical atmosphere, it feels very special. The hotel also has a very chic restaurant, ideal for a date night, and I strongly recommend their Goûter at lunchtime, with festive and delicious pastries. Above all, the staff are extremely professional, welcoming, and friendly. A wonderful place in the city center overall!

So excited to arrive with our family of ten and our luggage from the train station to see the beautiful Sofitel exterior and interior. We were able to book the large suite for part of the family and my children and grandchildren loved it (as we did)! The lounge area was great and staff quite accommodating for our Irish Coffees and the restaurant was delicious with a great view to the street. Great customer service throughout the visit from housekeeping to all! The first day of Christmas markets was incredible and we met so many talented people at so many different markets! Memorable evening with the raclette at one restaurant and fresh fromage and saucissons with rillette and pate fois sandwiches for lunch time and of course patisseries for breakfast with great cafe! We all shared at all ages what a magical time we had in Strasbourg and Sofitel helped bring it all together! ❤️

Soooooo depressing. No christmas. I literally was on the verge of tears. My son is 3 and finally at an age to appreciate christmas and its magic. There is no christmas chalets outside welcoming you with hot food and warm wine to buy. At least there's the skating rink but would have preferred a chalet noel as we have a child and it would be easier to enjoy these things after the christmas market hours and be in the hotel. Christmas was amazing every year here for the last 10 years......this year I want to stay at an ibis or novotel. At least it feels like christmas and not a wedding reception. Service and people are impeccable as always and food is amazing. My son noticed the child art table was missing, very sad. The concierge, Mathieu, took our son ice skating, as we couldn't. He made his stay extra special....we've known him for a long time. He's a real gem.

We enjoyed our two nights' stay at the Sofitel Grade Ile, though as other reviewers stated, the infrastructure is quite dated and in need of a renovation. ||Pros:|- The location was fantastic, especially if you're in Strasbourg for the Christmas markets. The hotel is at the heart of the Grande Ile, but close to the bridges and tram stop to the rest of the city.|- The service was generally good and in line with a five star hotel. We had a great check-in, and the bartender was brilliant and made us some very lovely mocktails.|- Although the rooms and common areas look dated and worn, the bed was still superb (as with all Sofitels) and the five star amenities were still that (e.g. top quality bedroom slippers). They also installed a lovely ice rink for the winter.|- We had dinner at the Sofitel Brasserie, and the food and service were excellent. The decor and condition of the Brasserie was also markedly better than the rest of the hotel. ||Cons:|- For the price, the hotel looks dated and in need of refurbishment. The bathroom also needs a redesign and is not the most user friendly.|- The rooms are pretty small for the price.

The service is sensational and very attentive. We could not fault the service of Palmirel, Sebastien, Beatrice, Theo, Willam, Annabelle and Mariam. The rooms are exceptionally clean although very warm. Which was easily fixed by opening a window. We loved our stay and Thank you for making it so memorable.

Located close to the train station and Christmas markets. However, this hotel is in need of a modern renovation/updating. The rooms and hallways have old, worn carpeting. The carpet in the room had a gap at the door to the hallway outside of the door. There is peeling paint on the walls. Bathroom has a deep and slippery bathtub with a horrible handheld shower head that just won’t stay put. Sprays to the side and water gets all over the floor as there is only a half-tub glass wall. Don’t pay 34 Euros for the horrible continental breakfast offering cold scrambled eggs and bacon. Definitely not a 5 star hotel. It’s a 2.5 stars at best.

Sofitel has exceeded expectations 💜 We love the vibe, and the purple and green tones are welcoming. Eshan has become one of my favorite people. He’s very patient with my wanna be French learning self. I’m comfortable asking questions and he delivers each time. Joyeaux Nöel!