Sofitel Xian On Renmin Square

From the moment our Didi pulled up, staff were checking we'd booked at the right Sofitel - a nice touch showing they care about getting guests to the correct location. We booked two rooms during an Accor special - a junior suite with club access for my wife and me, and a luxury suite for our daughter. As Platinum Accor Plus members, our status was recognised before our arrival, and the hotel proactively emailed asking about our room view preferences. They also kindly upgraded our daughter's room to the Club floor, and we received lovely fruit platters upon arrival. Service Excellence Check-in staff were wonderful and patient when we had a minor issue with our Australian debit card for the deposit (it worked fine throughout the rest of China and at checkout, so likely just a technical glitch). We have to give special mention to Andy, the concierge - he's everything other reviewers say and more. He enthusiastically showed us how everything worked in our rooms and even added himself to our WeChat so he could send directions to places to sightsee (and the hotel's location) using WeChat maps. Outstanding service! The Club lounge staff were equally impressive - super friendly and welcoming. The lounge offered different dinner dishes each evening, and I particularly enjoyed the house white wine. Rooms Our junior suite had quirky, eclectic character - a mix of art deco and classic Chinese and Western elegance. It was spacious with comfortable beds and quality linens. The bathroom was excellent - good hot water, reliable plumbing, and effective blackout blinds. The only negatives were a tiny wardrobe with a broken sliding door. Our daughter's suite was even more impressive - much larger and more modern with a huge walk-in wardrobe. Temperature Note Both rooms were extremely warm (30°C+) due to central heating that can't be individually controlled. Andy helpfully explained to turn off the AC unit completely and open the windows. Even with minus 5°C outside temperatures, rooms settled comfortably around 20°C. We chose city view rooms, so there was some traffic noise with windows open - garden view would likely be quieter. Facilities The breakfast buffet was excellent with plenty of Asian options and Western choices to keep everyone happy. The hotel has saunas that are free to use, but require booking. Unfortunately, the women's sauna wasn't pre-heated for my wife's appointment, which was disappointing. The men's sauna in the change rooms worked well enough. Location Great location - easy Didi pickups/drop-offs via WeChat, and only a 15-minute walk to the city wall where we had a fantastic time hiring bikes and riding around the top. Overall This hotel has real character with its eclectic rooms, which we really enjoyed. If you're looking for a more luxurious, boutique experience, Xi'an also has the Sofitel Legend People's Grand Hotel, but we appreciated the personality and warmth of this property. Every staff member we encountered - from Andy and the club lounge team, to the lady in the heavy overcoat who opens the doors - all genuinely went out of their way to smile and make us feel welcome and ensure we had a good time in Xian. We would definitely return if we're ever back in Xi'an.

Pros: - rooms are spacious and comfortable - we had 2 adjoining rooms, and it comes with a washing machine which was very useful. - breakfast buffet is excellent - staff are professional, friendly and helpful. - Big thanks to Sophia Liu on the front desk who spoke great English and was very kind and helpful, she provided excellent service. - location is fine, about 25 mins walk to Muslim quarter Cons: - hotel is a little dated - not all staff speak English which is understandable, and google translate is useful in those situations

We had a lovely stay at Sofitel Xi’an! From the moment we arrived, all the staff were so friendly, helpful, and welcoming, which made us feel very comfortable.||The breakfast buffet was amazing, with so many delicious choices every morning. A special thank you to the breakfast team — they were incredibly kind and attentive to my baby’s needs, especially helping us with warm water. That small but thoughtful gesture really meant a lot to us.||Overall, the service was excellent and full of genuine care. We truly enjoyed our stay and would happily return again!

Hotel is in a very pleasant and clean area which is only about 10 minute walk away from Wulukou train station.||The most basic room is spacious enough for a couple staying 4 nights. Room was fresh without any trace of smoking smell. ||Room was cleaned very thoroughly daily. Even though we encountered a couple of room defects, they got fixed in a timely manner. ||We had breakfast once and it was pretty good. ||All the staff we encountered were helpful. ||It was a pleasant stay.

Recommended. The hotel environment is elegant, the overall cleanliness and service attitude is service. Warm and thoughtful, meticulous, from the front desk to the house cleaning. Everyone is smiling every time they meet, and every staff member of the concierge is attentive and thoughtful, enthusiastically helping to send anything needed, and the house helps to send anything needed, every time they face it with a smile, careful and thoughtful. And the location of the hotel is also very good. Also,The hotel is a non-smoking hotel.

Sofitel on Renmin Square in Xi’an is a refined hotel with very impressive common areas. The lobby, lounges, and shared spaces all reflect a classic, elegant style that creates a luxurious first impression. The atmosphere is welcoming, and the staff maintain high service standards.||Breakfast is excellent, offering a wide variety of freshly prepared dishes and a good balance between Chinese and international cuisine. It’s definitely one of the hotel’s strengths.||The rooms are generously sized, providing plenty of comfort and space. However, they are starting to show signs of age and would benefit from renovation to match the elegance of the public areas. Although everything is functional and clean, the décor and some furnishings feel outdated.

We had a very comfortable stay at this hotel, it was quiet, clean and well maintained. The staff were very kind and attentive, especially the concierge, Leo, Will who were always available for all our requests. I hope you continue to provide excellent service! I highly recommend this place. Xi'an is a very special destination that allows people to connect with Chinese history and traditions. It was a relaxing and rewarding experience.

The Conceirge booked us a magnificent tour to see the Terracotta Warriors. We chose a private personalised tour with a driver plus a tour guide. The Tour Guide, Nancy, was exceptional. Her English was excellent, she added stops to our itinerary to allow us to see some local theatre on the way back to the hotel. She found lovely local restaurants and catered to meet the needs of my gluten free and dairy free diet. Nancy was so good we booked her again for a second day to see more sites and restaurants and a further 2 local shows. Nancy made our stay in Xi’an exceptional and she showed us another side of Xi’an not normally seen by tourists. I highly recommend Nancy if you require a tour guide in Xi’an 😊