Sofitel Xian On Renmin Square

We stayed at this hotel for four nights and, for the most part, it was utter perfection.||We had booked a junior suite with club access but were delighted to be upgraded to a full suite on arrival. Check-in was excellent, I believe the staff member who helped us was called Sophie, and she was incredibly friendly and helpful. There is always a lift waiting at the ground floor which is super helpful as you never have to wait when you return. ||Our suite was spacious, located on the 10th floor, with a separate living area and bedroom, and two toilets — a really comfortable setup.||The executive lounge was a definite highlight, offering teas, coffees and beers throughout the day, cakes with afternoon tea, and a light buffet with drinks during happy hour (5:30–7:30pm).||Wi-Fi was fast and reliable, as was the air conditioning. The bathroom, while slightly dated in style, was immaculately clean and well maintained.||Housekeeping did a fantastic job each day, and the room was serviced to a high standard.||The only let-down was the pool area, which felt a little neglected — especially the changing rooms, which could do with some attention.||The only real downside was the location. While it appears to be within the centre of the walled area, there aren’t many nearby shops or restaurants. With the intense June heat, we found ourselves relying on DiDi to get around.

Impressive stay here - stayed for three days and this is one of the best Sofitel I v ever stayed in. Reasonable price for a junior suite- helpful and friendly staff - got free breakfast and free afternoon tea every day! And they quality was super. You also get free cocktail and champagne in daily free afternoon tea loads of choices on the menu. I was impressed by the quality. Room was extremely quiet and comfy - was told that this place used to be part of the government and serving important political persons so it was maintained to the very high standard

Good hotel, well located. Good breakfast and gym. The pool is recreative, not suitable for swimmers. The rooms are old, and so are the air-conditioning units that are noisy and sometimes do not work, like happened to us. Our room had a weird configuration with windows from the bedroom to the bathroom, so, no privacy. We had to hang some towels to block the visuals and have your moment, to yourself. If you are ok with sharing "those" moments with your companions, then, not a big issue. The hotel staff is friendly and very helpful.

Although my room was booked through my Travel Agent, the friendly reception girls registered my Accor Membership, allowing me to accrue some points and upgraded the room to Suite 5919 - Very much appreciated !|The room was just sensational, very tastefully decorated, plenty of room and everything convenient. The bathroom was really luxurious, with both shower and bath, and quality Lanvin toiletries.|Breakfast is always the signature feature of Sofitel and Xian on Renmin was no exception : enormous choice of both Chinese and Continental - with lots of fresh stations. My only minor comment is regarding the pastries : nowhere in China do they seem to get the bread and Danish just right (too doughy, not crunchy fresh).|We had a wonderful stay in Xian and the Sofitel was just perfect.

Rooms were okay..could be better. My basin kept getting stuck with slow drainage even after calling the room service to come and unclog it. That aside, the breakfast buffet was pretty good imo, typical conti selection and local Chinese selection. Had some problems with checkout o. The hotel side but was assured a fix n indeed they meant it when they fix it. Amenities Rooms come with usb chargers TV was pointless even with local content, the quality seems like terrestrial broadcast where its fuzzy. You could request for adaptor plugs if needed. Toilet doesn't come with bidet despite being French owned. Temperature and chlorine controlled indoor pool, sauna and steam room on the 2nd Floor. Spa massage packages a little on the higher side and I personally don't recommend. Bar at the lobby. Service staff attentiveness was pretty good all round. Location feels private as it was in their private courtyard with other hotels so you don't need to worry about safety when you're at the hotel courtyard. To sum it..it was a pleasant stay. Thanks to all the staff for the great service!

Lovely hotel with super staff, well located in the middle of the city. Room was spacious and we had good room rate. The Exec lounge was very nice. We especially want to highlight MAY the lady in the Exec lounge who helped us so much with a flight booking. And LEO the head concierge who helped arrange tourist sites. Really good hotel. Recommended.

We spent 2 nights In Xi’an and had a wonderful time. I managed to loose my wallet on the train on the way from Beijing, and Jack and team managed to help me get it back within a day so I want to say a special thanks to him. Also a special thanks to Andy who was also super friendly during our time. The service was amazing throughout our stay.

I had a wonderful time at Sofitel Xi’An. Staff were extremely helpful and attentive from the moment I walked through the door. Especially Andy Song and Will Liang. They helped me set up my Chinese App’s and explain how things work. They helped me schedule and optimise my trip, helping me with bookings, recommendations and local tips! My days were much better in Xi’An because of them. The rooms, breakfast and restaurants were amazing, as you would expect from the Sofitel Brand. Thank you Andy and Will for making my stay in Shaanxi memorable.