lauren P.
Google
We just stayed for 4 nights at soho hotel. We paid for a hotel service but got a self service experience. Our second day there we noticed the cleaning staff had not even touched our room all day or asked for cleaning, so the next day we told the reception that we did not have any cleaning yesterday and she said it is supposed to be everyday but we must personally request this. Something we have never heard of before but nonetheless we asked for our rooms to be cleaned that day and the following day, which she said she has made a note of. Our room was eventually cleaned that day but the next day we had no cleaning again.
However, on the day of check out, the cleaners were not shy to knock on our door at 9:30am asking us to clean the room because it’s our check out day (checkout was not until 11am). This highlighted the fact that the cleaners were being lazy during our stay and clearly only clean rooms when they know they absolutely have to clean them. This should not be the case in a hotel service. We were also very disappointed to see that there was not even a sign we could put on the door to ask for room cleaning… really simple stuff you would expect in a hotel.
We also noticed a stain on the towel one of the cleaners gave us that was supposedly ‘clean’ which just highlights negligence to their guests.
Please hold your cleaners accountable for cleaning all rooms during hotel stays. Even if it is not a change of bedding/towels. At least make the beds / top up coffee/tea/ change bins.