Till Widmer
Google
Upon arrival, we discovered that our room had been double-booked, even though we only made one reservation. While we were standing at the reception, another guest came in and reported that she had been sent to a room where two people were already in bed — a clear sign of chaotic room management.
Our room itself was not clean, and the balcony door was stuck so badly that after stepping outside, I couldn’t get back into the room. Someone eventually came to open the door for me, but they didn’t look further into the issue. Afterwards, the door remained jammed in an open position. When i asked for a new room they did not want to give me a new one.
The stay was very disappointing and did not meet our expectations at all.