Yvonne Thomas
Google
I once wrote a raving review just like all you guys about this place as i stayed here a couple of times but i deleted my review.Straight to the point, if you're a local or a Malaysian, i guess you might get a warm and friendly welcoming hospitality from the owner and staffinitially, only in the beginning but after becoming kind of a regular guest, the experiences you encounter may be a far cry from the initial with them.Please do not bother to be helpful or kind or considerate to assist them in conserving electricity or keeping the doors locked upon their request for guests' safety or switching off the full blast ceiling fans and lights after 7pm when not in use because you'll get a long rude, condescending, sarcastic and irritable lecturing and telling off response message from them to "come as a guest and leave as a guest" ....just one last quote-unquote line out of the extremely long whatsapp note i received in place of a simple appreciative "THANK YOU"🙏...a shocking gesture i certainly did not expect! I suppose they did forget that regardless of race, nationality or status, a faithful and loyal and considerate kind customer has the potential to influence many more and deserves some respect and appreciation ...I have worked years in the service industry and earned a couple of customer service excellence awards and i can tell you that the locals here need to step up and improve in humility in place of ego, pride, defensiveness and judgemental behaviour