Jordan A.
Yelp
Scam artists disguised as rental bike shop
This place charged my group an egregious and inconsistent late fee, totaling nearly $500, for something they failed to communicate to us. We rented our bikes for a full day with a pick up of 11am. Despite the woman having nearly 30 minutes to explain our bikes to us, she never once mentioned we had to be back by 5pm (nor did our confirmation email or waiver). Instead, they're relied on a small sign inside the shop to communicate that important detail. Once we received a call alerting us we were "late," we rushed back--causing two friends to suffer a crash. Even during that call, the woman failed to mention this late fee. Before posting this review, I emailed the business twice trying to come to a resolution but was ignored. What a disappointing experience. If you plan to rent from them and run into any issues that cause you to be late, take your sweet time getting back. Grab some coffee. Take some selfies. Get a bite to eat. Because their late fee is nearly the cost of another full day rental. Better yet, save your money and find a business with an actual so(u)l.