Sole Food

Watch out their RETURN policy. I bought a pair yesterday, brought back today due to fitting issue. I was told that it can’t be returned because I didn’t take the boxes yesterday even I left the box at the store. They may have quickly mentioned few words like “final sale” like the disclaimer lines in the commercial, so the owner have a reason to patronize me because I didn’t remember their one line disclaimer. They also mentioned other limits such as wearing outside, 14 days. Anyway, they said their policy, I didn’t fully captured it, it’s on me, but this doesn’t make it right as they happily accepted the facts customer may have issue down the line as long as the loss is 100% on someone else. Lesson here: if you buy here, make sure you take your boxes, don’t take off labels, don’t step outside, not a day pass 14 days, need to be prepared when you want to return, they will read the fine print, not a simple automated process without a question asked like some other places. Their shop, their rules, but just a heads up for my fellow shoppers.

It's about what you'd expect from an upscale shoe store. Expensive shoes but you get what you pay for - quality shoes and good service. My friend bought shoes here and seemed to have good service from those helping her but never felt pressured to buy things. Cute little shop in University village.

Love, love love this shoe store! The selection of shoes is really diverse and they're excellent quality - one pair just isn't enough! The customer service was top notch (which isn't always the case in retail stores), they were friendly, helpful and I felt like they cared about how the shoes fit rather than just making a quick buck. I also really appreciated their mask policy and felt comfortable shopping. Would highly recommend and will be back for another pair!

Got a pair of Tsukihoshi here. They are relatively hard to find. The staffs are friendly and kind. The collection of shoes are excellent.

Watch out for the RETURN Policy. I bought three pairs of shoes in a hurry one for my daughter and two for me. $400 on shoes was pretty expensive but it was a cute shop and I thought if they didn’t fit my daughters is bring them back. Today o read the receipt before sending my daughters to return two of them the three pairs. Today was the 14th day and so I called and spoke to Nicole who assured me my daughters could exchange the two pairs but no credit back on my account even with the receipt and they’re brand new. My 16-year-old daughter takes two buses to return them after I verified she could only be told only one paid could be returned. I will never shop here again! Do yourself a favor and shop at Nordstrom. Better prices, more selection, and an amazing return policy. Ugh too bad I will continue to share the horrible customer service shown to my daughters! They won’t stay on the business long with this kind of service!!!

I love this shoe store for quality and comfortable shoes! Maggie was incredibly helpful and accommodating in getting me an exchange that worked out fantastically! I’m obsessed with these Bello flats. I also have a pair of camper heels from them that have stood the test of time over the past 3 years. They do no contact deliveries too which is super helpful during these crazy times. I would recommend them to anyone!

Watch the return policy!!!! If you live a distance from U-Village and find you need to return your shoes, forget it!! Return policy is 14 days!! After 14 days no money back! A terrible policy! I will never buy from Sole Food again. Too many other stores I can buy Birkenstock’s. Too bad, was trying to support local.

I love this store! The staff is so helpful and nice. Everyone is professional and knowledgeable about the shoes they are selling, but aren't afraid to give their honest opinion about what works for you. You feel good about your purchase once you leave the store and can't wait to return! I'm so excited for their Fall options!!