Cally T.
Google
Receptionist on Wednesday 3/26 at 10am was incredibly rude to me. She should not be in a customer facing role at this company.
After calling multiple times in advance to say I would be a couple minutes late, she assured me it would be fine if I arrived within the 5 minute grace period. I did, I arrived 2 minutes late. When I got there, she berated me saying that she asked the instructor who said I couldn’t come in because it was my first time with Solidcore. If it’s the instructors choice, fine, but from there how this woman handled it was up to her (she handled it poorly).
Keep in mind, I had commuted 30 minutes to make it to this class, and it was something I was looking forward to trying.
Needless to say, I won’t be coming back.
When I asked it they could provide me a class credit, she said that since I booked through a third party, there was nothing they could do. I asked for the manager to contact me, she said she would, and several days later, I have heard nothing. It was not just the lack of policy communication for first timers, but the nasty way this woman handled it which left a bad taste in my mouth and ruined my impression of the Solidcore enterprise, that they would hire people this nasty. I will not be giving Solidcore any more of my money or time and I hope others don’t reward this location with their business.