Lou F.
Yelp
A Disastrous Stay at Solitude Mountain Resort - Beware!
We recently had the misfortune of staying at Solitude Mountain Resort, and our experience was so abysmal that I feel compelled to share the details to save others from enduring a similar nightmare. The utter lack of concern for guests demonstrated by the management and their dismissive attitude toward our complaints is alarming.
Although Solitude Mountain is utterly gorgeous, the room we stayed in was not maintained and the management company only exacerbated things. The issues we encountered were not just inconveniences but outright failures on the part of Solitude Mountain Resort and its management company (which we understand is Alterra Mountain Company).
Maintenance Debacles:
The master bedroom bathroom door was practically stuck, requiring an unnecessary display of strength just to open it.
Phones in the unit were non-functional, a known problem conveniently left unaddressed.
A broken window treatment marred our supposedly picturesque mountain view.
The top dishwasher rack was not just a minor inconvenience but a constant hassle.
Propane Outage Fiasco:
The resort experienced a complete propane outage, affecting the entire area (which, according to an employee, was not the first time). Imagine having no hot water and witnessing a complete failure on the part of the management company.
Communication Breakdown:
The front desk phones were not just dysfunctional; they were utterly useless. Attempts to contact them were met with silence, forcing us to repeatedly go downstairs to address our concerns.
Subpar Toiletries (toilet paper, tissue, and paper towels):
The resort's idea of hospitality includes providing UBER CHEAP toiletries - a clear insult considering the prices charged for a stay.
Safety Concerns Ignored:
A NINE INCH WALL OF ICE at the exit was not only hazardous but had clearly been there for a while. Our complaint fell on deaf ears, and driving over it (in the dark one early morning) resulted in a potential vehicle alignment issue.
Lackadaisical Housekeeping:
Upon arrival, there was no liquid hand soap in both bathrooms. This basic oversight, combined with the unresponsive phones, forced us to personally visit the front desk to address the issue. Even after bringing it to their attention, no corrective action was taken.
It is disheartening that after expressing our concerns, the only response we received was a pitiful one-night "future" credit, a clear indication of the management's indifference to guest satisfaction. Note: When we checked out, the super nice guy at the front desk asked how was our stay to which I said I don't want to bore him with what went on but it was not what we expected. On our way home we received a call from the "house loading manager" (Erika) who wanted to know the details only at which I shared them. She seemed to empathize with us and went on to say she feels a two night credit towards our stay is in line but later called back to say, "I was able to talk to our team here and we authorized a one-night credit towards a future stay"
In the end I implore anyone considering a stay at Solitude Mountain Resort to think twice. This establishment's careless attitude towards its guests is a blatant disregard for customer service. Save yourself the frustration, disappointment, and potential safety hazards - there are undoubtedly better options available.