Solstice Sunglasses

I had the best experience at Solstice (Houston Galleria) while purchasing sunglasses! The sales associate, Bernadine Stewart, deserves the highest rating possible. She had the most positive attitude. When I went to purchase my sunglasses, there were computer issues. She had to call IT and follow instructions which included getting on the floor to make sure plugs were secure. She was so calm. I would have been crying. She is the best!!! If I had a business, she would be my first choice for an employee!!! Thank you Bernadine!!! You are the best!!! P.S. - I love my new sunglasses!

I purchased a pair of Tom Ford “TF” glasses from your company not at this particular location to be fair. I noticed an issue with the glasses and spoke with a helpful sales associate that seemed to agree that glasses might have a defect. She kindly offered the manager to come out and see if she could offer her opinion on problem. I showed the glasses on the floor that had same issue in brown, but the black ones were not having issue. Manger explained that that’s just how glasses were made (Making it short), and that’s that. Basically treated me like a person that lacked knowledge on what’s a product with defect. She didn’t offer any other information for me to contact supplier for clarification, nor any Tom Ford customer support email, for me to explain my issue. To spend $430.00 on a pair of glasses to feel like ear piece on them is going to break at any second then to be told that’s just how it’s made is ridiculous. I know your company does not manufacture the Tom Ford glasses but manger could have been more helpful. Speaking with a SunglassHut sales representative, she offered more help on the issue, and also gave me a TF contact email and how to go about my issue.

I have been buying my sunglasses for many years. in the place that is left inside the galleria Mall and it is the first time I come for something that came out defective and the person in charge simply said that I could not solve anything they have lost a great business and the Future businesses have been ruined for not wanting to answer for their poor product quality. I don't recommend this place.

I've shopped here a handful of times and their customer service is on point. Pam always makes you feel comfortable. Thanks for the great service.

Great variety and super helpful staff to help you find the perfect sunglass!

Nice but disnt have what I want

Good selection