hà nguyễn
Google
A disappointing experience by the service at Soma
We came to Soma for the lovely garden space and planned to enjoy a relaxing afternoon. We ordered food and drinks—not outstanding, but decent—and chose a quiet corner outdoors to film a short makeup clip. We were careful not to disturb anyone and kept everything quiet and clean.
However, about five minutes in, a staff member approached and said makeup powder might affect others’ food—but still said 15 minutes was okay? That made no sense, and we think they didn’t welcome what we were doing.
We decided to leave early and asked for the bill. There was a misunderstanding—we had ordered extra bread, but were charged for eggs. When we asked for clarification, the same staff member made a face, which felt very disrespectful. We were simply trying to understand the charges as any customer would.
The whole experience made us feel unwelcome and unappreciated. Right after, we went to Kashew nearby, where the staff were warm and accommodating—even happy to help us with our setup. The contrast was huge.
If Soma doesn’t allow filming, a clear notice would’ve saved us from this discomfort. Unfortunately, we left feeling hurt and disappointed.