Somerset Bencoolen Singapore

Overall very happy with our stay here. Very spacious room, we stayed in the 1 bedroom apartment. Some of it is a bit dated but all the space made up for that. Small kitchen with only basics eg 2 plates, 2 forks, no toaster etc. Would be hard to cook a meal but still good to have the kitchen there. The location was great as it’s across the road from the MRT which made getting around so easy. Close to various food options too. The rooftop pool was enjoyable although it’s a bit run down. The playground was enjoyed by our toddler. It was convenient having a laundry on site although it’s not cheap ($10 each for washing machine then dryer).

1/5 – Extremely Poor Experience at Somerset Bencoolen, Singapore We had booked 4 rooms at Somerset Bencoolen 2 months in advance for our family of 10. After an overnight international flight, we landed in Singapore at 6:00 AM and even requested early check‑in if possible. What followed was an absolute nightmare and completely unprofessional service from the hotel: • We were waiting from 7:00 AM onwards with our luggage and tired family members (including children and elderly). • Despite repeated follow‑ups, the hotel gave us only 2 rooms by 3:30 PM and asked to wait for sometime for the remaining 2 rooms. • They kept promising that the other 2 rooms would be ready “soon,” but even by 6:00 PM they had still not handed over the remaining rooms. This is simply pathetic management and harassment for guests who had confirmed bookings well in advance. We felt completely neglected and stranded in the lobby for hours with no proper explanation or apology. A hotel of this brand should know better. Sadly, Somerset Bencoolen did not live up to even basic hospitality standards. I do not recommend this property to anyone who values their time, comfort, and peace of mind. Avoid if you want a smooth and professional stay in Singapore.

This is our first time staying in this serviced apartment, and satisfied with especially the cleanliness and location with easy access to transportation. There is an additional living room with sufficient size, the bedroom is a bit small but the quality of sleep is quite good, the bathroom also supports my wife who was using a wheelchair at that time. There is one minus point, namely the noisy AC system. Otherwise, this place is highly recommended as an option to stay in Singapore.

The tub has little stains but it was clean, the location is great, I used the free cotton tips but they didn’t refill it, and normally other hotels do. Then I left my AirPods in my room when I check out and as soon as I notice (near my hotel) I went for them and I was locating them, I was sure it was in the room but they didn’t want to open the room or give me access, until the cleaning lady do the cleaning and if she find them. It was easier to use find my iPhone to find them, I do not know why decline if it’s better for the customer, my phone was sending me alerts and it appeared in one moment that they were out of the case. Hours later when I came back to my baggage they gave it to me (my AirPods).

We had a great stay here. Its great to stay somewhere with a separate bedroom when you have kids with an early bedtime! The pool was great - water was warm and kept my son entertained for hours

Stayed here once before and had to come back for the extremely comfortable mattress! Literally checked out of another hotel I was staying at to come here — found out the brand of mattresses they use is Slumberland. Super comfy. The housekeeping staff is brilliant and attentive. Nur at the front desk was lovely and helpful :) and the pool on the top floor is simple and lovely. Perfect for lap swimming! Room is not the biggest but it’s designed very well with segmentation for privacy if one person is working or you have to take two separate calls. Only thing that’s not great is there isn’t an amazing workspace setup — there’s a small corner desk in the bedroom but if you’ll be spending long hours working then the office setup isn’t the best. Otherwise 10/10!!

We stayed in a two bedroom two bathrooms apartment.|Living was a little bit small for Australian but soon realised it was a good size for Singapore standards.|We visited Singapore for the first time with our 18year old daughters.|It was ideal space which included lounge and kitchen. It did have dining table which made room look smaller but we never ate in so not useful for us expect to dump our shopping lol.|Food Dynasty, which is a food hall which was convenient when we were tired and had good selection of food. |Train station was only a few minutes away.|Rooms were very clean and tidy, everything you need for trave accommodation. Staff / reception welcomed you whenever you entered the building which made you feel welcome. |Pool was perfect for humid days, did not realised how important the pool would be for this trip.|They have small GYM, not for me but I know other traveller's like it.|Would recommend accommodation for location, cleanliness and friendliness of staff.

Great place . Good location and nice roof top pool . 17$ for laundry self service , where you have to do everything plus buy additional detergent and softener is insanely pricy even for Singapore .