Somerset Grand Hanoi

Somerset provided great services. Really friendly Staffs: Diep,Nam, My and Thu., Their lovely smiles brighten my days. We are very pleased and happy to stay here for the whole week. We will definitely return on our next trip if we do come back to Hanoi, Vietnam. Downstairs from the hotel, there are many choices of restaurants and food. The hotel location is also very convenient for us.

This hotel was actually a requested downgrade (5 star to 4) through our travel agent and we couldn't be happier with our choice. It came with a very large pool for the kids (7 and 10yrs old) which occupied them into the night as well as pool table and ping pong. The gym was more than adequate for myself. The staff were all amazing. Very welcoming and friendly especially Johhny Nam who worked poolside. We had breakfast included everyday and purchased the occasional dinner. All food was really good. We would definitely stay here again should we visit Hanoi from Australia. The location was also very central and most things within walking distance.

Great service during our stay. Everyone is helpful and went up and beyond especially when we asked for assistance with our broken luggage, and help to get our bus reschedules due to the typhoon. Very convenient location with spacious rooms. However, hallway needs more cleaning, master bathroom is sooo hot due to multiple inverter exhaust fans placed outside, and bidet pressure is too strong. Nevertheless, I will still stay here again especially if we’re a big group. It’s comfortable and enjoyable especially if you’re looking for homey vibes

Yeah very convenient to business, all the services are pretty good, it’s a serviced apartment and has access to all recreational activities like, swimming pool, gym, steam bath and shower and Ms Chi Lisa Phuong very helpful to explain and always greeted at most respect and caring. Also the restaurant at 4th floor is having variety of dishes, but less for Vegetarian food compared to other Indian veg restaurants, Ms Chi Bich Ngoc manager and Hai Nguyen and Ms May (Van) take good care for all in serving food. Very happy to stay in Somerset Grand Hanoi, Hai Ba Trung.

We stayed here for more than ten nights and had a great experience. The hotel is a bit on the expensive side, but when you calculate the benefits, it’s definitely good value for money. The rooms are spacious and come with a well-equipped kitchen including an oven, microwave, a large fridge, and everything you need for a comfortable stay. The location is excellent—just a 10-minute walk to the lake. On the ground floor, there’s a convenient supermarket (open 06:00–22:00), which made daily life much easier. The hotel also offers a very large swimming pool on the 4th floor and a well-equipped gym for exercise. The staff were generous, welcoming, and always helpful. There’s also a restaurant on the 4th floor, and if you enjoy pickleball, you even get a 10% discount. Overall, we had a very enjoyable stay and would happily recommend this hotel. ⭐️ Very recommended! P.S. We also had a great experience at a nearby small vegetarian restaurant called Abrokado—very tasty food, worth trying.

Booked a 2 bedroom deluxe room for 3 people. Very comfortable rooms, 2 rooms, 2 bathrooms (1 with bathtub), living room and washing machine. |Gym and sauna is very nice. ||The staffs diep, thu, my and nam provided very good service. Thanks to them everything is smooth and easy.

Our family enjoyed our stay here immensely the staff did everything possible to make us feel welcome. Johnny Dam at the pool lounge helped me with my coffee and the woman at the gym at night kept everything spotless. The pool area had a billiards and pinpong table. Gym is the best i have been--better than most 5 star hotels in larger cities including full weight rack, squat, benchpress, dumbells, yoga room, and pull down bar with lots of clean mats, water machine, and 270 degree window views. We will definitely be back here!!

Just spent a week at somerset grand with my family and we had a fantastic time.The service was efficient, especially in the restaurant, and our rooms were spacious and spotless. Our room service lady- Le Thi Phuong was thorough, and timely always making the rooms up when we were out to a high standard. Thank you for a amazing experience enjoyable holiday would recommend 👍