Etienne D
Google
I went here on April 10 or 11, as a snowboard beginner. I only snowboarded once in my life before this, around 20 years ago. I needed to use the easy slope with the tapis roulant, and the employee who worked there was absolutely awful. I had a malfunctioning strap for one of my footholds and it was really hard to clip it properly. My friend went to ask him for help and he wouldn't leave his cabin, where he was playing with his hair while being on his phone. He acted annoyed and entitled throughout the whole interaction. He eventually came out of the cabin but instead of coming to me as he should have, he started talking at me from 10 meters away, giving me useless instructions, and talking to me like I was 8, slowing down his words on purpose to try to make me feel stupid. It took him another two minutes to finally walk up to me and help me secure my foot in the foothold, with an expression of ultimate annoyance. Whatever he was doing on his phone was clearly more important. People like this should not be employed in customer-facing jobs. I know there was an issue with my strap because I was in and out of the snowboard all day and never had an issue with the other foot, but the left one forced me to place the strap in a less-than-ideal way and required way too much force.
Other than that, the other employees were great. It just took a long time to be served at the restaurant even though they were not busy (employees talking with each other too much).
Also, the check in system being computer-only is kind of annoying and it's not indicated well that you should go there first before lining up to buy your daily pass at the counter.