Ch
Google
Our stay in this hotel was absolute chaos which leads to an early check out. The reviews here can’t really be seen as valid in my point of view.
To begin with the villa, it’s spacious with a private pool. However, all the doors to balcony and terrace can’t be completely closed. It leaves a gap that you basically can hear the waves crashing to the stones 24/7. So the 4 days that we have been spending there we couldn’t get a nice quiet sleep at all. And the “handyman” needed to come over fixing the doors 3 times in the first day of our stay.
Then the bathroom, it has a big bathtub but it doesn’t look like it has been nicely cleaned. Also, the villa doesn’t contain enough hot water to fill up that bathtub for a bath. So basically a bathtub with shower function.
Secondly, the breakfast buffet. It has various options however most of them aren’t in good quality. The staff would come to you offering cappuccino as if it’s included in the breakfast but then runs after you to sign a bill. Questionable service in my pov.
For all extra things you asked for during the stay, they will give you a bill to sign. We asked the reception to borrow some silverware to eat our delivery in the villa. They will give you a bill. Honestly, I never been to a hotel that charge extra for borrowing a plate or fork. Especially from a 4- star hotel, I’m expecting more than that.
Thirdly, poor training of staffs. Communication with the staffs is impossible. Most of them don’t speak English. So if you asked them something, they will push that one staffs that speak a little bit of English. What you hear the most here is “I’m sorry”
The last thing, poor management. We originally booked for 7- night which came with a deal that there was a set lunch/ dinner included. Since we eventually early checked out this hotel. We have a bill to pay which was a set lunch we had the day of arrival. However, the management team is so lack of flexibility. Claiming that we can’t use that “voucher” from them to pay the lunch we had. Since we early checked out with no refund, so basically that “set lunch” should be included. At the end we were just speechless. It also took forever for the check out since there was only one staffs that spoke poor English and he was not able to reach his manager to solve the early check out.