Sonder Belcourt Apartments Hillsboro Village

I had a very disappointing experience with Sonder. I booked a stay months in advance at their location in Hillsboro Village (2111 Belcourt Ave) through Airbnb, and just a week before my trip, they abruptly cancelled my reservation, stating they could no longer honor it due to a contract default with Marriott. There was no real explanation, no personal outreach, and no genuine effort to help me find alternative accommodations. Sonder simply sent a message and went silent. When I tried to call, the phone line routed directly to Marriott, and Sonder stopped responding to all messages. I was left scrambling no compensation, no sincere apology, and no accountability. Thankfully, Airbnb were supportive and issued a refund and a small credit, but Sonder completely ghosted me and several others who booked with them. This is not how a hospitality company should treat paying customers. Be cautious booking with them it’s not worth the risk of being abandoned last minute.

Wonder stay!! Room 413 has a corner view and an amazing view of the city. Very clear instructions for check in. The building smelled new and the room was spotless. The bedding and pillows were very comfortable. I love the design of the rooms not being beside each other. I would have loved to have a television in the room. The location is close to so much and so many food spots! I'll definitely request this location again for a longer stay. Fsmily of 4 loved it!

What an incredible place to stay! This Sonder unit is tucked into a beautiful part of Nashville. Belcourt has so many options to eat and shop. We had dinner at HopDaddy, and breakfast at the Pancake Pantry and Fido (both of which we highly recommend - right across the street!). We are within walking distance to centennial park, 12 South, Vanderbilt, and Belmont campus. The unit was clean and provided everything we could need (dishes, towels, soaps, conditioners, washer/dryer, dishwasher, everything). It is spacious for a studio, and the check in and out instructions were easy to follow. 10/10 recommend . I will be back!

We have booked a two-bedroom apartment for one night in Nashville (Oct 4-5) on Sep 10th, and we were able to successfully book it and actually paid for it then. Just a couple hours ago today, we received a text message from the apartment saying that they won't be able to give us the two-bedroom we have booked, so it is either to give us a one-bedroom apartment instead or cancel it and get a refund. I called them and asked why is that and I was told that the apartment is overbooked. Unfortunately one bedroom will not work for us so we have to find a different hotel/apartment two days before departure which is gonna be super expensive. We are very disappointed.

Horrendous. This was once a great place to stay near Vanderbilt, but between access codes not working (and having to wait upwards of half an hour for help!) and the A/C failing in the middle of summer, this Sonder is awful. The customer service is at best gently apologetic but won't offer any real solutions, such as moving you to another room or arranging another place to stay. I used to stay at Sonders a lot, and at this one in particular; no more.

I had some misgivings about doing this remotely without a front desk, but everything went without a hitch. No problems with access or parking. The apartment was very comfortable and the location was perfect for my needs. I look forward to doing it again.

Charged my credit card day of then cancelled my reservation because they were over booked. Notified me over text message. Didn't provide any further assistance. Booked direct through Marriott, Titanium member, had to spend 2.5 hours on the phone to get any sort of compensation but never got a resolution.

Absolutely love the one bedroom apartment. Spacious, comfy bed and thank goodness for the air conditioner. The bathtub is big with jacuzzi jets. Really appreciate the washer and dryer in the room and the supply cabinet at the end of the hall. The coffee provided is surprisingly good so if you're coming, just bring your favorite coffee creamer. Very clean and easy to access , check in check out etc. The neighborhood is happening day or night and close to everything, would highly recommend.