Lauryn S.
Google
This is a really beautiful coffee shop with a great ambiance, I genuinely want to love it. Unfortunately, the service has consistently fallen short. I’ve been coming here since they opened, and I’ve never had a genuinely positive interaction with the staff. They often come across as rude and dismissive, and today was no different.
I came in with my son in a stroller to order an iced chai. After ordering, I sat down and came up when my drink was called. There were two similar drinks next to each other, so I asked which one was mine. The barista replied “that one” without pointing, and it was placed on the far side of the counter where I couldn’t reach with my stroller. When I explained that, none of the staff made any effort to hand me the drink, they simply ignored me. Another customer kindly stepped in and helped, which I truly appreciated.
I do enjoy their teas, but I can’t justify spending my money at a place that doesn’t respect its customers. I’ve never been greeted warmly, and while I initially gave grace assuming it was just off days, the pattern is too consistent to ignore. Wait times are also unusually long even when it isn’t busy. Overall, the coffee is mediocre, honestly, I’d choose Starbucks over this most days.