Sonder Jewelers Row Apartments Millenium Park

Honestly the worst experience ever!! We didn’t even end up staying in this place. We struggled to open the main entrance, the elevator, and the room !! Plus they don’t want to process our refund!!! We never got the code to open our room door so we ended up leaving keep in mind this was at 2AM! I was already tired and frustrated!! Please keep away from this place! I’m just going to continue pushing for my refund!!

Dirty towels with stain on it. I called and they told me they will bring new towels but later someone messaged me they can't bring it and I have to wait till next day. What am I supposed to do? Use a dirty towel till you feel like bring a new towel? The AC sounds very loud so if you're going during summer, plan for not sleeping from the loud sound or heat if you turn it off. Obviously when I called and asked to check out earlier they were so kind to tell me that they wont refund the rest of my stays but they won't charge any additional penalty lol what a shame for Marriott hotel

The location of this condo is absolutely perfect. Close to everything. If you don't mind the noise from the elevated subway, book it here ! Bars, restaurant's, subway, buses, Millennium Park is within a 5 min walk. Parking at the Grant Park North Garage is also right around the corner. The hvac system did not work at all, but it was cool enough with windows open and the ceiling fan on, I was ok. Hope to re-book one day.

Very unprofessional. They booked a room at a good price weeks in advance. They told us they couldn’t accommodate the apartment we had booked previous weeks before. They gave us other alternatives which we tried to take and no one responded to us. The next morning they sent us an email canceling our reservation for being flagged and posted our apartment $200 more than what we paid for. They cancelled us so they can book it at a higher price. They will not let you speak to a manager and continuously talk over you.

If I could give zero stars I would. My stay was an absolute disaster. First having our apartment double booked and having an email sent saying you canceled our booking but moved us to this location. Upon arrival to the second apartment, we were locked out with our code to the door not working. We sat on hold for 30 minutes waiting for someone to help. And there's no workers in sight to ask for assistance, you have to call. Our "upgraded" second room was a joke. It was way smaller than what the first place was supposed to be. There were sliding barn doors to each room that didn't close properly, so there was absolutely no privacy for my group of 6. We were then given our first room back, which was also totally not what was pictured in size. After hours of phone calls we were given $256 of our $1,582 that we paid and were given credit to sonders, as if I ever want to return. What a joke

I normally book a rental but I have never booked with Sonder. After this past weekend I hope Sonder is every place I decide to travel. Extremely simple to book, even easier to check in & out and it was literally a condo away from home. Spacious, clean, full kitchen and washer & dryer. The floor to ceiling windows was the icing on the cake. Definitely will book with Sonder again!!!

I really enjoyed my stay the room was really nice had a kitchen, and a microwave which was really important to me. Also this location has all the public transportation, and restaurants/cafe you need near by. Finding the place was kind of hard it took a while to figure out how the door code works and elevator code.

We booked a room with free cancellation for September but cancelled on 24th of June. We are still waiting for our refund as sof today 15th of July. They have been very unhelpful in messages and service is awful. All we want is our money back, which we are entitled too as our booking included free cancellation (and we are cancelling well before our stay). At this stage I dont know whether it is fraud or incompetence. Nevertheless, resorting to reporting as fraud to our bank to get our money back which says it all.