Stephanie Thomson
Google
This was, without a doubt, the most disappointing place I have ever stayed. The photos online look great, but unfortunately, that’s where the positives end.
From the moment we arrived, the experience was unpleasant. The woman at reception was rude and dismissive, making us feel unwelcome from the start. We are easygoing travelers and never make requests, but her attitude was unnecessarily unhelpful. When our room pin didn’t work, I returned to reception for assistance, only to have her move us to a different room instead of resolving the issue. The new room was in a less desirable location, but we didn’t complain.
Once inside, the room itself was a disappointment. The flooring, which appeared to be carpet in the photos, was actually a sticky, unpleasant mesh that felt too unhygienic to walk on barefoot. We even found someone else’s bra under the bed. The space was so cramped that we struggled to open our suitcases. The bathroom looked modern, but the shower had no hot water throughout our entire stay. Our room did not get serviced.
Hoping to salvage the experience, we tried the hot tub on our first night. Unfortunately, when we turned on the jets, a disturbing amount of black debris shot out, making it completely unusable. The bed was the most uncomfortable I have ever slept on, and upon check-in, we noticed black hairs on the sheets. The room was also poorly lit, which made getting ready in the mornings frustrating.
We stayed for two nights, and it was easily the worst part of our trip. I wanted to address these issues with reception, but after the way we were treated at check-in and during the room change, I didn’t feel comfortable doing so.
I honestly don’t understand how this hotel has such high ratings. I strongly recommend staying elsewhere.