Sonder Zuni Apartments LoHi

okay. Does this place technically have everything you need for a comfortable stay and a little more, yes? The bed was comfortable, the AC worked, and there’s a full kitchen and washer and dryer. HOWEVER. there are enough small, not great things that make me question wanting to stay here again. The place just does not feel very well taken care of. Our sink drain didn’t work when we arrived, and maintenance had to come and fix it. Mysterious blue leaks from the AC unit, “decorative” frosted windows that bring in so much light that you cannot sleep in, mold(?) in the shower, a very warm hallway, a fire alarm next door that went off both mornings we were here, no elevator, ripped + lumpy sheets, and a curtain rod about to fall off the wall. Seeing other people’s reviews, and remembering our experience at Sonder Osage a few years ago, we might be trying to find an Airbnb next time.

Do not come here. I repeat do not come here. Book anywhere else but here. I booked a reservation here and I was required to go through a verification process. No big deal, right? I went through the process of sending a photo of my ID and my face prior to coming to Denver and thought all was good. I arrived to the hotel and realized that the access codes were not sent. I went through the verification process again, and from there I called Sonder to provide the access codes. They proceeded to tell me my ID was invalid since I renewed it, and I let them know I could send a picture of my temporary real ID papers. They told me it was not sufficient and that I would have to send them a picture of a passport, or a government ID which I already did. I read through the reviews while I was on the phone with Airbnb support, and I’m glad that we did not stay here. A blessing in disguise. We did not end up staying here and went to a different place.

Make sure your reservation doesn't get cancelled before you arrive because there isn't anywhere to sit except on the concrete slab outside the front door. There is no one to help you once you find out your reservation was canclled. I am staying in a hostel tonight. Do more than just checking your email because I didn't get an email. Do more than just verifying with your booking company because the booking company also didn't think it was cancelled. There was no way to know that my reservation was cancelled until I started the check-in process when I was literally outside. Find somewhere else. Don't stay here. Don't do it. Stop. Just book the hostel instead.

Super nice location, easy walks to the aquarium and ball arena if you’re staying for a concert or trip! With small coffee shops all around and a beautiful neighborhood you can’t go wrong!

We enjoyed our stay at this contactless hotel. Very clean modern space for a couple or solo travel. Plenty of restaurants, parks, and Union station all in walking distance. I look forward to my next visit and would definitely stay at another Sonder property.

Got to my room around 11:30pm for a business meeting the next morning. I booked this on a recommendation for an inexpensive place to stay from a coworker. She hasn't had the issue I had. Like other reviews, and man I wish I read them before I booked, the room was used and disgusting. Slept in, smelly, dishes sitting in the sink for who knows how long in Denver summer heat. AC broken. No toilet paper. And worst of all, a used bed. There is no one to help and the app is useless. Customer service couldn't help me, or wouldn't. I had to book and new room for the evening and remainder of my stay. Tried to get my money back from them, but it's no use. Having my credit card do it for me.

Last time I'll stay at Sonder - have been staying in Sonders since 2021. This particular Sonder has several very bad rooms (e.g. next to the door, hearing all people coming in and out of the front door) Service has plummeted with Marriott acquisition. They didn't have shampoo or conditioner, and didn't solve the issue for 3 days. Avoid this Sonder, can't speak as much to others

The only positive thing I can say is that the location is convenient and central. Where do I begin? This was one of the worst stays I’ve had in years. The A/C did not work during my entire stay, and the heater didn’t function either—making the room stuffy, humid, and extremely uncomfortable. The concierge service continuously gave me false information about repairs being scheduled, only to admit much later that nothing had been done. On top of that, I wasn’t able to get trash bags for over 24 hours, despite repeated requests. The entry code to the building stopped working and caused major inconvenience. The room was filthy—there was hair all over the floor, under and around the furniture, and in the bathroom. The furniture and baseboards were damaged, and I even found black mold near the shower area (I have the photos to prove it). The bed was terrible, the pillows were flat and uncomfortable, and it was clear that cleanliness and maintenance are not a priority for this property. Unbearable stay in a dirty, poorly managed unit with broken A/C, mold, and lies from the concierge. If I could give them 0 star rating, I would do that.