Sonesta Ocean Point Resort

Unfortunately our experience did not reflect what we expected from this property. During the night we discovered a cockroach in our room, which was extremely unsettling. While we understand tropical destinations can present challenges, encountering this inside the room at a resort marketed as an upscale experience was disappointing. What was more concerning was the lack of meaningful response afterward. Although the hotel acknowledged the situation, no resolution or gesture of goodwill was offered. Guest concerns — particularly related to cleanliness and comfort — should be taken more seriously. For travelers considering this property, I would recommend confirming how issues like this are handled should they arise. At this price point, guests expect both a high standard of maintenance and responsive service when something goes wrong.Unfortunately our experience did not reflect what we expected from this property. During the night we discovered a cockroach in our room, which was extremely unsettling. While we understand tropical destinations can present challenges, encountering this inside the room at a resort marketed as an upscale experience was disappointing. What was more concerning was the lack of meaningful response afterward. Although the hotel acknowledged the situation, no resolution or gesture of goodwill was offered. Guest concerns — particularly related to cleanliness and comfort — should be taken more seriously. For travelers considering this property, I would recommend confirming how issues like this are handled should they arise. At this price point, guests expect both a high standard of maintenance and responsive service when something goes wrong.

I had a deeply frustrating and disappointing experience with Sonesta Ocean Point Resort. I had a confirmed stay booked, but due to a major snowstorm in the Northeast, my flight was canceled. This was completely outside of my control. When I contacted the hotel, I was explicitly told to cancel my reservation to avoid being charged a no show fee. I followed their instructions in good faith. After canceling, the hotel refused to issue any refund, credit, or even offer the option to rebook for a later date. This is unacceptable. I did exactly what their staff advised me to do, and instead of working with me under clearly unavoidable circumstances, they kept my money and provided no solution. This is not how a reputable hotel treats its guests. Weather-related travel disruptions are common, and most hotels show at least some level of flexibility or basic customer service. Here, there was none. Just rigid policies and zero accountability, even after giving me incorrect guidance. I would strongly caution anyone booking here to think twice, especially if your travel plans could be impacted by factors outside your control. If something goes wrong, do not expect understanding or support. You may be told one thing and then left with no recourse. Extremely disappointing experience and not what you expect from a resort of this level.

We had an amazing experience at Sonesta Ocean Point and truly couldn’t have asked for a better stay. The resort itself is beautiful, relaxing, and exactly what you want for a getaway. Our room was lovely and very clean, which made it feel comfortable and welcoming from the moment we arrived. The pools were fantastic, with plenty of space to relax and enjoy the views, and the spa was also wonderful and the perfect place to unwind and feel pampered. What really made the trip special was the staff. Cheryl was everything. Great vibes, incredible energy, and truly gave off the best karma. She makes a fabulous cocktail and is the kind of person you instantly enjoy chatting with. She made every visit to the bar feel fun and memorable. Our butlers Dane and V were also fabulous. They were incredibly attentive, quick to respond, and made everything seamless, from scheduling activities and transportation to helping with anything we needed. They made us feel genuinely taken care of the entire stay. Overall, the service was outstanding, the atmosphere was perfect, and the people made it unforgettable. We can’t wait to come back!

Where to begin……. This resort was way overpriced, we were completely disappointed with our stay. We decided to splurge on the swim out suite for 10 days. My husband and I were celebrating our 20 year anniversary. Our trip kept getting worse each day. After the first day , we both ended up extremely sick, we were served raw chicken and raw hamburgers and was stuck in bed for two days. After notifying the management they did go out of there way to make sure we were feeling better delivering soup and Gatorade to our room which was appreciated. Once feeling better we went out to the Azul restaurant for Valentine’s Day we waited 20 minutes to receive a drink and an hour for our meals to come. The food Quailty was not good and we ended up eating outside of the resort for most of the trip. The rooms upon arrival were extremely dirty/sand, there was finger prints all over the mirrors, full of dust and dirt on the floors, dirty marks all over the walls, and the worst part mold and water damage !! We woke up feeling sick every morning with cold like symptoms as soon as we would leave our room we would feel much better. We booked a couples massage for the 18th at 1pm, we weren’t feeling the greatest that morning and asked if we could cancel. The said we would have to pay for half the service as it wasn’t a 24 hours notice. We didn’t want to loose the money to we decided to go. We waited around the resort for half the day to attend out massage appointment, come to find another couple standing at the meeting point. The spa double booked our massage. We asked the couple when they booked there massage they let us know two days prior. We had booked ours when we arrived 9 days prior . It was a huge disappointment and time well wasted. We also disliked the fact the family side shares the resort we did not know this prior to booking. We might as well just stayed on the cheaper side. I would not recommend this resort to anyone its not luxurious as the website makes it out to be.It needs major updates It didn’t feel high end at all we left feeling disappointed and how much to spent to stay here.

Location - this is Ocean Points ace card, the placement on the cliffs overlooking the ocean, Maho beach and the airport runway is incredible. Walking over to the famous Maho Beach to stand under the landing planes or get a free sand-dermabrasion from the jet wash is a wild experience. Of course if you don’t like planes and are annoyed with the regular daily noise of them coming and going (and the exhaust fumes that go with them) then this is not the place for you if you’re looking for peace and quiet. Atmosphere - this is an interesting one, some days it felt chill and relaxing, it was quiet at the edge pool with nice calm music playing on the (very cool) rock speakers, but then other days whoever chose the music wanted it loud with a Miami Beach club vibe. Just wasn’t consistent. Also the potential is there to end up with large groups of drunken convention goers showing up and taking over the pool since OP hosts business events. Cleanliness - this was a mixed bag, the room was done well when made-up daily (we even got turndown service one evening for some reason!), the restaurants were nice but the rest of the common areas were a little beat-up, dirty and falling apart. I saw general cleaning happening but it was sparse. I get it, the location next to the ocean makes the hotel more like an ocean-going ship since its constantly pounded by the salty ocean, wind and rain, so staying on top of cleaning, painting and repairs is a constant chore for sure. Speaking of painting, when repaints have been done in the past everything was just painted around… so all the light switches, fan grilles, lighting fixtures etc had paint all over them giving it the feel of a low-rent apartment building. Poor attention to detail for a 5-star resort. Service - the employees are OP’s other strong point. We met so many awesome people at the bars and restaurants in the week we were there… Jean (12 kids?!), Jaymari (the stories!) Dawn, Kalia, Jayniah, Sidia, Sofie, Ru, Bernard the GM, Jacque (he kept the drinks coming at Azul!) and of course the sassy Maddy Baddy kept us laughing at Azul and the amazing Azul host Fantacia was the sweetest of them all! Food - and finally the food… first off I will say most of the meals were great, only a few misses here and there. Alcohol selection was just ok, not much in the way of beer unfortunately, and nicer wines had to be paid for. But I get it, the Caribbean is rum world. The problem we ran into was gluten. My husband has Celiac disease so we have to be careful with eating out. This is not a fad diet choice, it’s a serious illness. We saw prior to booking that the menu’s at OP always had some GF options on them, so that was encouraging. However once there, it didn’t seem gluten and Celiac disease were truly understood. Some of the menu items marked GF (menu said gluten-free, not gluten-friendly like some restaurants do) were not actually GF, we had to ask almost every time for the servers to confirm with the kitchen what was in various sauces, how things were fried or if anything was prepared on common surfaces. Even with trying to be careful my husband felt unwell 3 days in and had to spend a day in bed. After feeling a little better (being glutened can take days to recover from) we had more meals and he seemed to get glutened again and again. On the last day we were there, he was throwing up only a couple hours before heading for the airport. He was able to make it home on the plane without incident but then once home he became sicker, with regular vomiting and diarrhea. This was not norovirus or food poisoning as no one else in our group got sick in any way (we all ate the same things and spent a lot of time in close quarters). It’s unfortunate our vacation ended like this as it really was a wonderful place and a welcome escape from the rough Canadian winter this year.

If you are an aviation enthusiast or just love unique views, this resort is the ultimate place to be! The location right next to the famous Maho Beach is unbeatable. Watching the planes land directly from the hotel grounds (or even your balcony) was a breathtaking experience that I will never forget. ​But what truly made my stay perfect was the incredible service. The hotel exceeded my expectations in every way. The staff was always professional, friendly, and went above and beyond to make me feel welcome. ​I have to give a special recognition to the amazing team at the Azul Restaurant. A huge thank you to Mairin, Rihanna, Jennifer, and Sidia – you ladies were absolute stars! You took such great care of me and made every meal a delight. ​I can't wait to return to this spotter’s paradise. Highly recommended!

Wow! One word to describe my recent stay. The staff made my stay so enjoyable, I am planning to return soon. From the housekeeping staff to the restaurant staff to the bar staff to the hotel staff, they all catered to my needs and Always, Always had a smile and a cheerful greeting. I have absolutely no complaints. Please allow me to give some shout outs though: Cheryl at the pool bar, you're amazing! Kemar, our driver from Maho entrance to and from Ocean point, keep smiling that beautiful smile! Jennifer, the amazing waitress at Azul, you are so sweet and kind! And T (you told us to call you that) at the Maho Tour Desk, you are a rock star and the perfect person for that job! Room service delivery expert, Jonathon (aka Smiley), see you next time my friend, Jesus loves you. I am sure I missed somebody (mainly that lovely little lady that gave me a blue drink upon arriving) and I am sorry. I love you all and THAT among other things is why I plan to return soon and tell all my friends to stay here! You and your Island is full of wonderful and such kind people. Thank you for a top notch and relaxing vacation.

Had a good time at Sonesta Ocean Point! The food was solid and the location was perfect! The property sits on a beautiful beach and it’s easy to access other restaurants outside of the resort. The manager upgraded our stay for the entire time. What made the trip was the butler service (Vigillio and Yannick). Both of them made sure everything was taken care of for me and my wife..they even decorated our room in honor of our anniversary. The only disappointing experience was the rude room service staff, especially at night. They seemed so annoyed to take our orders and hung up on us twice before completing our order. Overall it was a good experience!