Margaux Dahlab
Google
This is the first time in my life that I’ve ever written a negative review, but our experience at this restaurant was disappointing enough to make me do so.
We came here for dinner in this very beautiful place (because yes, the setting truly is stunning), but the evening was ruined by the behavior of a particularly unpleasant waiter (a man with a mustache). He asked me to go all the way back to my room to fetch my passport before allowing me to order a glass of wine. I’m 30 years old, and I haven’t been asked for that in years. He seemed to find the situation amusing. After my 10-minute absence, he handed our table over to another waiter (who was very kind) without giving us any explanation. Clearly, he didn’t like the look of us and probably assumed he wouldn’t receive a tip, judging by his attitude.
The wine then took forever to arrive… and was accompanied by a cockroach running under our feet. When we stood up, disturbed by the situation, the waiter in question seemed to laugh about it, which was even more unacceptable than the insect itself.
The manager, on the other hand, was very professional and insisted on offering us the meal, which we truly appreciated. However, despite his kind gesture, we left with empty stomachs and, above all, extremely disappointed and shocked by the disrespectful attitude of this waiter.
We dine out regularly and have never experienced anything like this. We are easy-going customers who value good service, and that evening we were left extremely disappointed. I don’t want this review to reflect poorly on the rest of the staff – nor on the manager, who was impeccable – but I do hope it will lead to some reflection, especially regarding this waiter, whose attitude has no place in an establishment of this standard