Sopwell House

Brilliant hotel. I went there for my birthday. Is a great place of relaxation, surrounded by nature and has great spa facilities. The room was amazing, super clean and with an amazing view into the garden. The breakfast is nice - boutique house like. Many thanks to Harris(Reception) Great customer service from his side. I'll come back and recommend. Many thanks, Niky A. - London

Had a wonderfully relaxing weekend at Sopwell house.|Positives: lovely decor, great customer service and the spa was great. Especially loved the lounge area in the spa which was very cosy. Really enjoyed Omboo restaurant and the breakfast buffet had a pretty good spread too.||The cons were that the spa was VERY busy. We did manage to get in a bit early and find a couple of lounge chairs but I noted a few people who didn’t. It also means that facilities such as steam room is at capacity at times. |Also the music from the bar was quite loud and can be heard in bedrooms. ||But overall, a very relaxing stay.

An impeccable Afternoon Tea service for my daughter’s birthday celebrations. They went out of their way to make us feel at home from the minute we walked in! Each member of staff deserves a mention, as they are outstanding under the exemplary leadership of the manager Francis Johnson. Special thanks to Clara, Joinoor, Hamim and all who looked after us so well. The Afternoon Tea was delicious as always, and the decor of Omboo is stunning. Just look at the way they stack the tea cups. We will be back for Christmas!

Best Afternoon Tea Experience in Hertfordshire! Thank you to Patrick and his team for their warm welcome and amazing service. My family and I came to celebrate a special occasion and we didn’t want to leave. The hotel is spotless and every member of staff is a credit to the hotel. The food was excellent and our seating in the Omboo Restaurant was sublime. Such a hidden gem!

Rooms - we were given a room where the toilet had not been cleaned. Very disappointed so we phoned reception who quickly sent up a cleaner. We were not happy with this so they did upgrade us to a better room and a few drinks vouchers. Breakfast was brilliant- can’t fault it, but would appreciate more options for a halal diet. Spa - we did the included Cottonmill spa on day 1 and that was sufficient. I think it’s quite an expensive upgrade to do the Club, but we went ahead and this was definitely worth it! We had spa treatments which were brilliant & attended a class as well. Food - the food was very sub standard. Better options are definitely needed. Fish finger wraps are not what I was expecting - perhaps some pasta or better sandwiches would be more beneficial. Parking & facilities were brilliant. Could be signposted a bit better

They asked me for my feedback I sent this and they ignored me. So will post here! I am writing to formally raise a complaint regarding my recent stay at Sopwell House, which I booked as a surprise for my partner’s birthday. While your staff were consistently warm, welcoming, and attentive, the overall experience fell far below expectations — particularly given the cost of £900 for one night (over £1,300 including food and drinks). Booking & Communication I made the booking online the day before our stay. The website was unclear, and the following morning I received a call informing me that the booking was only valid for one person. When I increased it to two, I was then told that we only had access to the Cottonmill spa and not the Club, which is featured in the majority of your promotional imagery. Access to the Club increased the cost dramatically, adding around £400 to my original booking. I found this very misleading, as the website does not clearly differentiate between the two facilities. Furthermore, I was advised by phone that check-in was from 3pm. On arrival, we were told that Club access was available from 12pm. This meant we lost several hours of spa use despite paying for the upgrade, which felt unfair and avoidable. Spa Facilities We were hoping for an exceptional spa experience, but many facilities were not functioning to the standard expected: Both saunas were not hot. The steam rooms had little to no steam. The outdoor hot tubs were lukewarm, with the main pool area actually feeling warmer. Given the premium cost, I expected far better quality and maintenance of the spa facilities. Room Issues Although the apartment was nicely presented, the bathroom was not properly cleaned upon arrival, which is unacceptable. Additionally, the TV in the sitting room did not receive a Sky signal, leaving only the bedroom TV usable. At this price point, these details matter. Special Occasion When booking, I highlighted that the stay was for my partner’s birthday. Although staff asked about the occasion, nothing was done to mark it, which felt like a missed opportunity to make the experience special. Summary Overall, I left feeling extremely disappointed. While your staff provided excellent service, the misleading booking process, poorly maintained facilities, unclean bathroom, and missed opportunities to acknowledge our special occasion meant that the stay did not in any way justify the premium price.

Had a wonderful dining experience here! The atmosphere was cozy and welcoming, and the food was absolutely delicious — every dish was full of flavor and beautifully presented. The staff (especially Vincent) were friendly, attentive, and provided excellent service throughout the meal. A few of them went above and beyond to make sure we had everything we needed. Highly recommend this place for anyone looking for good vibe, great food and great service!

Lovely hotel for a city escape. Tastefully decorated rooms, delicious breakfast, wonderful spa, friendly staff, lovely grounds. REALLY good gym. The entire property is lovely. Really easy to get to from London using the train, and a nice 30 min walk from the station or a short bus. Only note is that there's two spas inside the property, the more luxury one is paid for (over £100) OR you need to book the expensive suites to get access to it. The open to all spa is nice enough (like a normal hotel spa). I didn't get to visit the more luxury one.

I recently stayed here for a work event and was very happy with the company's choice. Staff were all amazing, food at the conference slapped too. My room was huge, which was a welcome surprise. The grounds are quite nice, beautiful gardens. Had some drinks in the conservatory, but did not get to check out the spa or swim. But they both looked prime.

We had a fabulous afternoon tea at the Sopwell House! We enjoyed all the sandwiches, pastries, and scones. They were able to accommodate my hazelnut allergy and made a substitution accordingly, which we appreciated. There was a large selection of teas and we enjoyed the two we selected. The service was pleasant and the atmosphere was excellent too. I'd highly recommend!

Posh indeed. A little over-priced and it seems as if they seat you in one of the particular rooms according to some nondescript "stature". The wait staff seemed a little overwhelmed despite being nice but the most pestering of things were the wasps that came in and were quite determined to have a part of the sweets. Staff were innocuous to it.

Obviously seen better days. Has a pompous air in keeping with its history but is now worn and frayed. Over priced for what it is. Elevator not working. Price on the check in form is not the real room price. You have to pay in advance for your bar and restaurant bill at check-in. My room had fray linens, holes in the wall and huge dings in the bath tub. "Would you like to upgrade" scam is obviously well practiced. I remember when it was cool to stay there. I'm never going back. Not set up for American visitors: it's not British quirky and adorable. It's British I-don't-trust-our-guests and let's-all-the-money-up-front meanness.

Some thing to know if you are a solo or business traveler-this is a little out of the way , so take a deep breath and enjoy the country air! St. Albans is a terrific city with a nice selection of restaurants. Sopwell house has a terrific staff, a lovely spa and gym. I was here on business and had a small room but highly functional with a renovated new (small) bathroom. This place does a great deal of business for weddings and Sunday tea. The food was very good as well, I mostly had salads - extremely fresh ingredients. Tasted like it was from the garden. The value for the price is definitely worth it. I look forward to my return.

Attended a wedding here, very nice venue for the occasion. The terrace bar was idea for drinks.

I have been a guest at this hotel several times. Ot is set in a lovely location. The rooms we have stayed in are ok, verey small compared to hotel rooms in the US where we also have a home. The pool Spa is pretty good, yet teh pool is quite heavily chlorinated. The choices for dinner are reasonable, yet a little expoensive for a hotel NOT in London, breakfast is ok yet a lttle greasy, there are other NON Cooked choices as well. The hotel is clean, staff are polite, friendly and professional. Yet I feel for the prices they charge it could do with a little TLC Tender Loving Care. If you take afternoon tea at the hotel it is very expensive.

I love this hotel. Nothing is too much trouble for the staff, the food is excellent and the spa has just been given a makeover and is wonderful. A perfect break from London that is not too far away, but still feels like the middle of nowhere!