Luke S.
Google
First time staying. We stayed for 2 nights, this included breakfast, dinner, afternoon tea and access to the ‘club’ at Cottonmill.
For me the price point was very expensive, but I thought ‘lets see what this kind of money gets you’, I therefore begun the weekend with very high expectations, at that price it just had to be perfect.
And I have to say, it was perfect. 100% the experience you’d expect at that price - so fair enough!
The breakfast was really varied and great quality.
The staff were amazing, they all make a point of smiling and greeting you when you pass them in the hallways.
The evening meals were very high quality, we had the beef cheek which honestly melted in your mouth.
The spa facilities were insane, very high spec, all in good working order. Unlimited use of robes, and towels. Attendants constantly topping up water stations, ability to make yourself free herbal teas.
You could tell they purposefully manage the number of people accessing the ‘club’ facilities too so it isn't too busy. There were plenty of places to sit, lay and relax. Which is good because again at that price I think if it was too busy / oversubscribed that would have annoyed us.
The facilities in general were all very high spec. Even the general areas like hallways or toilets looked newly refurbished. No mould, no signs of age.
The gym was really good aswell. Very clean, every machine you’d need. And again, good quality equipment.
We had a 1 hour massage treatment, and it was probably one of the best massages I’ve ever had.
I also want to say the management / ethos of the hotel we found to be very welcoming. When we first booked my father in law was rushed to hospital on the day of our check-in and we had to cancel our stay on the day. This technically violated their 48 hour cancellation policy and I shouldn't have been entitled to a refund or moved date. However after speaking with the manager and them hearing the sensitive nature as to why I cancelled, we didn't lose our money and was able to move the date.
Life is stressful and I can honestly say me and my partner feel genuinely more rested and de-stressed upon check-out. Was a nice reset.
We will be returning!