Debbie
Google
Excellent stay here and would highly recommend! Great for couples, hotel staff is very kind, and location is great close walking distance to restaurants and bus and train stations.
Room was a bit on the smaller side, but it was high quality. All shower products, robe, and pajamas provided felt high end and luxurious. Bedsheets were ultra soft and comfortable - the entire ambiance was relaxing and spa like, especially with the private open air onsen in our room that we used multiple times. We wished we had booked more days here!
Many appreciated hotel perks including fully stocked and complimentary drink fridge in room, 9th floor drinks (coffee and soft drinks) and popsicles available all day, and stunning rooftop terrace views with hot foot bath and free unlimited drinks (beer, wine, cocktails) during daily happy hour.
They also have hotel onsen available for guests to use. Male and female facilities. Looked nice and well maintained, but we only really used the private one in our room during our stay.
Customer service went above and beyond for me. I left behind a work phone in my hotel room that was found after i checked out. I was already on route to Tokyo when it was discovered and also flying home to the states the following day. Hotel staff kindly arranged and covered for my phone to be mailed to my Tokyo hotel within 24 hours. Now that’s 5 star service! This would have been a very stressful oversight on my part, but they made it so easy and stress free. Thank you so much!