Sorell Hotel Arabelle Bern

Pretty basic hotel but room is large and appreciated the small amenities that not every hotel provides, especially in Switzerland. For example, two bottles of water, a fan in the room, toiletries and a good breakfast included. Old town is a 5 minute ride on bus or about a 15-20 minute walk making it pretty accessible.

I stayed in a single room last night for one night. It was clean and nice with a fan, and everything you might need. Solid 3 star hotel verging on 4 star. Breakfast was included. I did appreciate the Sorell brand efforts in tackling food waste for the least environmentally easy to produce foods, and educating their consumers - all while providing a good spread of nice alternatives (see photo). One downside was there was only one check in computer terminal and I got stuck behind a family struggling with it and was in a hurry (when you get to the screen just click on your name details at the bottom if you book with Booking.com).

The triple room is in the attic, so it traps heat. It was clean and very spacious, and they did have 4 fans up there, but it took until about 11pm for the room to cool down with the skylights open. I’m not sure how often Bern gets heat waves during the summer, but it makes for a very uncomfortable experience for that specific room.

Nice and modern hotel, spacious rooms, good breakfast included. The pillows are very very thin. The curtains arrive to the very edge of the window, not a cm more, so light filter through the entire frame of them.

Lovely hotel in a quiet residential area near to university. Good quality breakfast with lots of choices with food and drinks. 10-15 minutes walk from train station.

Stayed for 1 night. ||Nice place to stopover for us. We arrived at 1pm and there was a lady at reception. You can still self check in on the computer provided which was simple. |We stayed in the next building behind which was literally down a pathway. |When reception isn’t in/later in the day, you let yourself in with your key card on the main entrance and on the building entrance so very secure. ||A free Bern travel pass is included with the stay. They give you a code and you download the app which gives you information about the city. ||Room was a nice size and clean. Little kettle with tea and coffee, small tv, built in hair dryer and shampoo/body wash provided. ||Good location to the bus stop which was across the road and then 5min bus to the main train station. |However if you come by train with luggage, take the bus! Maps told me it was less than 10mins away so we thought we would walk. Big mistake. It’s up a hill, quite a steep hill. n ||Breakfast was nice with a good selection of hot and cold food; cereals, yoghurts, fruit and pastry. Juices, coffee machine, hot chocolate and Ovaltine!

Sorell Hotel Arabelle located in a very convenient place. The room is clean but the third bed is so thin that gives you back pains. The breakfast is excellent,"they are not stingy with food". The people who are working there are very friendly and helpful, the only inconvenience is that after four o'clock you are own your own. But again perhaps it is hotel regulations therefore when you are checked in, ask questions necessary so that you won't meet any difficulties. I love Bern, I love swimming in Aare and the people are quite friendly and helpful. I enjoyed my stay in Bern. Will come back next year.

The staff was very rude. But the worst—the reception desk has no one manning it after 4 pm until 7 am the next day. ( we did not know this when we booked it). They deactivated our room keys by mistake and it was hellish try to get new keys remotely. No staff on site is disqualifying in our opinion. We’ve never stay anywhere that didn’t have 24 hour staff. Do NOT recommend.