Winarto Kwek
Google
I stayed in this hotel in room 402, requested to have a quite room upon the booking.
During one night of my stay, i kept hearing the door of my next room kept opened and closed with many people kept going in and out.
Loud music and people talk. I monitored the situation and it getting louder even passed 11 PM. Does partying in hotel room is allowed for Sorell Krone Hotel's policy? If yes, i will never choose to stay in this hotel in the first place.
Called to the receptionist, the person said that the receptionist has closed its working hour and i need to wait until next morning. Do i need to bear this situation until morning? This countermeasure is so irresponsible. The least that they need to resolve the situation. I requested that if you can not resolved the noise, i would like to change a room.
After 15 minutes later, they called back and informed that other room in 1st floor is available. I need to repack and unpacked around midnight. Hotel staff from restaurant and security side were really helpful in their limited capacity
Next morning during check out, I informed the situation to receptionist officer and she promised to give me feedback related to this incident which until today i did not hear from the hotel. No sense of responsibility, at all.