Chelsea
Google
I had my first post-wedding Sorrel nightmare last night and I realized it was time to write a review. I woke up with my heart pounding and my stress levels elevated, and the dream was actually not far from the reality of what happened and how we were treated. It’s been six weeks since we got married, and I still hate to write a one star review about our wedding, but here it is:
I live in Moab. I’ve heard the stories from folks who have worked at Sorrel and I have yet to meet a single person with something good to say. So I knew it wasn’t a place you want to work, but it’s just so beautiful, I thought. We thought if we were on the other side of the coin, the ones giving them money, it would be fine. We should’ve known that any place that treats their employees that poorly are simply not going to treat anyone well.
We had a contract and paid a deposit. We signed it in December. By April, Sorrel had already lost three managers and didn’t have a forth one hired, so we got passed to a corporate office in Florida. By this point we were seeing red flags, including that none of the rooms in our contract were blocked off the website / booking portals. For three weeks we sent emails, called Sorrel, called the corporate office in Florida, and they refused to block off our rooms and they refused to allow us to break our contract and cancel the reservations with a refund of our deposit. We sent an email to our loved ones telling them to not book their travel, if they hadn’t yet, and we hired a lawyer for the first time in our lives.
My husband and I are pretty low stress, low anxiety people, but we spent the next six months of wedding planning alternating tears, trying to manage our collective stress and panic, as more and more things got striped away.
You might think, but the people I talked to on the phone at Sorrel are so nice. And you are probably right. Everyone we dealt with at the ranch, managers included, were extremely lovely people. But the person you are dealing with today will not be the person who is there tomorrow, and in the space in between, they will share no information with one another and you will be left defending the basics of your contract all over again. We got passed between seven different managers / event staff at Sorrel in as many months. We joked that it was like the show Yellowstone and these people had all been taken to the “train station”. One day we’d be emailing with them, and the next there’d just be radio silence. A week later we’d realize they no longer worked for the ranch and we’d have to start all over with the new person. It was like groundhog day - with each new person, we had to go back to December and start over.
In the end, we felt lucky to have a manager on site who treated us like people and not like an unagreeable transaction. He was there for the last few months of the planning process and helped us navigate the insanity that is upper management at Sorrel. His last day at the ranch was the day after our wedding - he stayed on just to make sure our wedding was a success. He was our silver lining.
Sorrel is beautiful, but I did not wake up sweating this morning because I had a good dream about my wedding. The nightmare of the months leading up to the day still lingers.
A week before our wedding, we were informed that they sold rooms that we had paid for and that if we didn’t pay the remainder of our deposit anyway, they might not let our wedding guests check in. Five days before our wedding, my mom and grandma were at our house helping us get ready for the week, and we were sneaking off to make phone calls and write emails to make sure our wedding would happen, “sneaking” in order to not have our stress impact their enjoyment of our wedding day. It was terrible.
We are grateful for the amazing onsite staff at the ranch. But the owner creates and encourages a layer of toxicity that does not allow good people to thrive.
Read the other one star reviews on here and heed their warnings. I wish we had. Learn from our mistakes.
Sorrel, locally known as Sore-Hole, will leave you hurting.