Sortis Hotel, Spa & Casino

We stayed for four nights at the Sortis Hotel and overall it was a great experience. Pros: -The bed was super comfortable and the bathrooms are HUGE. -The pool, spa, and gym are all top notch. Gym has a full weight lifting area. -There are a ton of great restaurants both adjacent to the hotel and within a block of it. Recommend: MoCo Coffee Shop, Ragazzi, and Aria. Also, about a ten minute walk from more great restaurants around Via Argentina. -All of the staff are so nice and very helpful! Cons: -Our first room smelled like mildew and was so humid and damp. We asked for another room and they promptly moved us. I have seen other complaints about mildew/humidity. -Housekeeping only gave us 2 towels at a time. I find this kind of annoying as they do not dry quickly and if you like to take multiple showers, you will be using damp towels. -The location is okay. Area is safe. However, when going/coming from Casco Viejo/Amador/Airport, you will often get stuck in 20+ minutes of traffic. Some of the hotels on the main strip by the water will not have this much of a delay. That said, this is not w/in the hotel's control and Uber's are plentiful and very affordable.

Ivan is amazing! Italian restaurant is very good! Room is very nice, service is good and pool is awesome! Pool table is fun and so is the casino! View is great. Ivan is the best! Shower in the living room bathroom is like the Niagara Falls in a great way! Love this place! Lots of love from Canada!

Dwayne Smith greeted us for check in. He was amazing. We needed to make a room change and he was very accommodating. Beautiful Hotel and very nice amenities. Staff was over all great. Had some issues with the language barrier with room service and was overcharged. But the food was good. We would stay there again.

I really enjoyed my stay at Sortis 🤩 It's impressive when guests rate this hotel with 1 or 2 stars because something didn't go perfectly once and the guest is then inclined to punish the hotel with only one star! What I particularly liked: 1. The design and interior, tasteful and modern 2. The hotel staff were all very friendly and courteous to me!!! (perhaps because I am also friendly 🤣) 3. The pool area is very nice and it's also a great place to sit and eat. Great bar! 4. The rooms are large and I had a very nice bathroom with a huge shower 5. Very large fitness room with Technogym equipment (a bit outdated, but still top notch 6. The variety of restaurants and an incredibly good breakfast 😍 In any case, I am thrilled and can recommend this hotel with a clear conscience 🇵🇦

We were here for 6 nights from the USA for treatment next door at the Regeneration Clinic of Panama. The clinic set up the stay as part of our treatment. The rooms were large, clean, with lots of storage and the staff was very nice. We don’t speak Spanish well so we were glad to be able to get by easily with a lot of the staff’s English. During our specific recovery period it would have been excellent to have a room with a table or place to eat meals, more comfortable seating options (only one chair) and a recliner would have been most excellent (to be easier on patient knees while sleeping). As mentioned already the bathroom set up where it illuminates the entire main room where your partner is sleeping at night isn’t ideal. Hopefully that one light in the shower can be moved to another switch. We mostly ate downstairs in their 24 hour restaurant and it was consistently very good. The included breakfast was top notch. There is an excursion or tour desk near the lobby that can help you explore some of the area. If we come back we will be coming a few days early to take advantage of being here and exploring more than we were able to this trip.

My wife is from Panama and we visit about twice a year.This is our fourth time staying at the sortis. We have not been disappointed. The staff is friendly and truly go out of there way to make your stay a wonderful experience. The rooms are modern and clean. No matter the room or floor you will have a great view. You have on site restaurants and a casino. If you do not want to experience the city you can just stay at the Sortis. I would highly recommend the amenities, especially the spa. The facility is top notch and the staff is very professional. I have had a message done every trip. Annie Galvez has been my masseuse each time. She takes time to listen and understand what your issues are before your message. She is a miracle worker. The receptionist Betzaida, is thorough and works to make sure your experience at the spa is a great one.

This was our second stay at the hotel. We were back to do our drivers license at the embassy and a little shopping. Your entire staff from was amazing. Oyden help us each time we had a question at the front desk. He helped us extend our stay. Ivan and concierge is a breath of fresh air. We found out we have a mutual friend by just having a casual conversation. Enrique and bellhop shout out for the last time we stayed. We forgot to mention him and he helped us with all of our bags. La Bassare café was our go to for breakfast and dinner. The staff in there is friendly and takes great care of us.

Amazing experience and service from the moment I walked into the property. Both Ivan (concierge) and Erika (market) went above and beyond to provide the best service and experience possible. I highly recommend the hotel for future travelers. Rooms are very spacious and clean.