Sortis Hotel, Spa & Casino

The ambience is top notch, the cleanliness of my room and the cleaning staff, were outstanding. I really appreciated how when I'd call the reception for assistance, it was handled immediately. Even with the language barrier I was treated with a lot of grace and not once was there any attitude. The concierge Ivan was truly a help and always a smile 😁 away. He definitely told me about some great excursions to visit which I loved.||But the beds are comfortable and the one thing that happens at hotels sometimes is stinky so-called clean towels. They sometimes have an offer smell once wet, but these towels smell like actual detergent. A good one and I was happy about that. I noticed it instantly cuz one day I had a towel that didn't dry completely. That towel kind of had a sour smell that was on it once wet. So for the most part the whole time I was there I didn't have the pillows stink type of thing that happens sometimes. I'll mostly stay at four star and five star hotels all the time. And even at some so-called four-star and five-star hotels you can have something go wrong depending on the brand depending on staff all that, but the sword is. It really lives up to its reputation cuz everything I've ever heard about it was good. I'd recommend it hands down!

Love this hotel! The staff are extremely friendly and accommodating. The location is great and in walking distance of different types of restaurants and shops. It is also not a far drive to/from Old Town. I must mention that Ivan at concierge is very helpful and professional. He assisted us with whatever we needed, including transportation. He even ensured that my friends and I had hotel rooms on the same floor, close to each other. I would definitely stay here again.

Initially, i had reservations at another hotel in Panama City. A friend let me know about positive reviews from the sortis so i switched; and I’m glad i did. The room was spacious, clean. I’m a big fan of the pool area. The casino is fun… i want to give a special mention to Ivan (the concierge). He helped me with directions with navigating through the city… he was very detailed & patient. As well, he has a warm, welcoming demeanor… he’s a definite asset to this hotel. I’d tell my loved ones about this hotel & to seek out Ivan, specifically. I’d stay at the sortis again. Peace

Perfectly situated Hotel, plenty of restaurants and things to do! Very elegant and safe hotel in the heart of Panama City!||The concierge Ivan was amazing! I was traveling on business, but was able to bring my family out for the weekend! He provided recommendations from the moment they arrived at the hotel until they departed! Absolutely went above and beyond to make sure everything was perfect! Even sent up a gift for my wife for Mother’s Day! ||Ivan is the greatest!

I love this hotel. The location is not far from the airport nor most activities. There are a lot of stores and restaurants nearby but not the best ones. The ambiance here is nice, and you will love the fact that there's a spa, nightclub, and casino also on the property. Another thing I loved was that the hotel has 24 transportation which we used to take us to dinner and the airport and several other places including the nightclub around 2am. The staff are very helpful. Highly Recommended.

I stayed at Sortis three weeks ago and even though the clinic that booked the stay was going to pay for it, they required me to pay in full when I checked in. ||When I checked out and found out the bill had been paid by the clinic, they refused to refund me. They took my information and promised to contact me, but of course NO ONE ever did. I had to catch my plane back to the US so I had to leave.||I was promised a $924 refund. I filled out their refund form, submitted the last 4 digits of my credit card, and followed every instruction they gave me.||Three weeks later — nothing. No refund. No confirmation. No accountability.||I’ve called the hotel. I’ve spoken with multiple staff members who can’t (or won’t) give me a straight answer. I even called Marriott Corporate, and they made it clear: “It’s the hotel’s responsibility.” Marriot just lost me as a rewards member! ||Even the clinic is trying to intercede in Panama City trying to help me out with no luck. So here I am — out nearly $1,000, with nothing but excuses and silence.||If you're considering this hotel, understand this: if something goes wrong with your stay, you're on your own. Marriott won’t help. The hotel won’t respond. And your money? Good luck getting it back.||For a property that markets itself as luxury, the service has been nothing short of disgraceful.

The hotel has a great location, very close to central areas. The staff are extremely attentive and friendly. They did their best to resolve any issues we faced promptly, which made us very happy. I definitely recommend it for a comfortable and pleasant stay.

Everything is adequate, barely above standard. Nothing jumps out as exceptional. I’d stay here to be closer to other things but I wouldn’t stay here if you’re looking for an experience at a hotel/casino.