Sotero Hotel

Typical business hotel. Spacious rooms and friendly service. Don’t expect that they speak an other language than Portuguese. I was satisfied with the breakfast. Every day they have some diversity. Nothing outstanding but good.

Much improvements to do. The coffee, the pillow, the iron not works at all, the plug only one works. And the most important, WiFi is not stable .

I’m positive that many good reviews of this place are fake. Horrible wifi, incredibly rude management, room safe was broken, breakfast was gross and cheap, and my in-laws got stuck on the broken elevator for 40 minutes after it dropped SIX floors like a rollercoaster. They couldn’t get ahold of management because it was the manager’s day off, and the hotel staff handled the issue with zero urgency. Our door lock was broken and they wouldn’t move our rooms. Absolutely despicable. In all of my experience traveling, I have never ever encountered such a horrible hotel with lazy and arrogant staff.

Our last night in Bahía coming fro Morrè de São Paulo we stayed at this hotel. The staff was very friendly and helpful. They have a very nice breakfast with many choices. The gym is on the top flood overlooking the pool and the city. The room was very spacious and the bed was very comfortable.

the hotel is very well located in safe area of salvador, 15 minutes driving to the airport, the room is very large, no coffee/ tea set in the room (probably this is the standard of brazil), the safe in the room didn't work and the receptionist had no answer for that, the staff doesn't speak english, breakfast is fairly good.

I have stayed in this hotel several times in last 2 years. Last visit was in Aug'18.||||the hotel is good, but needs a bit more maintainance.||||The Positives :-||||1. Front desk is super nice and polite.||||2. The superior room is really well laid out and looks pretty nice.. Also the bathroom, bed etc are all very well laid out.||||3. The hot water work very well.||||4. Location is good. Cocoa Bamboo restaurant ( awesome) is nearby at 10 real Uber ride!||||5. The hotel is noise free and its a deal breaker for me.||||Negatives.||||1. The hotel wi fi is better than 2 years ago but still not the best and is really my only complaint.||||2. The hotel does not have a fancy restaurant .||||3. the Ac needs a bit of maintainance.||||4. The elevators are getting slow.||||Overall, I recommend this hotel and much better ( 10 times better) than many over priced hotels in Salvador.||||I will continue to return.

I was having an issue with my reservation at this hotel as I’m traveling international. I called American Express and they stated all my information was correct that it was the hotels issue. I called the hotel and the man (Thiago) that answered would not let me explain my situation and just said that I need someone else and just transferred me. I waited and no one answered. I called 3 more times and as soon as he answered he automatically transferred me without even saying hello. This is such poor service and I would not recommend staying at this establishment. Stay some where else. Worst customer service ever.

40min to check in. No Wi-Fi for 5 days! Elevators super slow and not synchronised Very limited breakfast Sauna not working Very old gym but functional City / ocean view from the mediocre pool. Big rooms but no internet. Indifferent manager giving silly excuses instead of fixing things