soto store

I placed my order two weeks ago, and the store still hasn't provided a tracking number. On top of that, they completely ignored all my emails and didn't respond even once. Extremely disappointing customer service—I definitely would not recommend shopping here. Update: A day after posting this review, the support team contacted me. In response to my request, "If it hasn't shipped yet, it's better to cancel it," they successfully canceled my order. Now I'm waiting to see how many weeks the refund process will take.

I had a lot of doubts about this store because of the bad reviews. But I placed an order and I can say that everything is super. The parcel arrived very quickly, despite the fact that I ordered to Norway. The quality is excellent. I am very pleased and will order more)

My order has been cancelled or delayed for two weeks and no responses from the store on my emails that I sent. The phone number is not available and no information about the situation - I understand the delays and other issues that can arise but it is not very good look for the company to ignore people who has made an order.

This is the best curated selection in all of Berlin. Come here to find all the rare and hard to find stuff you wouldn’t find from the more mainstream stores. The store associates are extremely attentive, and even though I went to their other recommendations, I came back a second time! The associate Taylan was amazing, and I recommend you ask for him when you come to the store. 6 out of 5!

I bought a pair of OFF-WHITE Nike Air Max 90’s in the desert ore colorway from their online store. After I bought it, I read the reviews for this store and I was very worried. I don’t know why thjs store gets such a bad reputation. The customer service person, named Maria, was very helpful and responded to my emails very quickly. There were no extra charges or anything else I did not originally pay for. The shoes shipped to the west coast of the United States in less than a week, and everything was smooth along the way. Five stars.

I do NOT agree with the bad reviews AT ALL! Soto Store rocks! I found exclusive Air Max 1’s here ordered and after ordering read the bad reviews so I got scared. Used the chat to get confirmation in regards to delivery and returns. Patrisya helped me who was EXTREMELY kind and polite. She made and kept her promise! I can recommend everyone that has doubts to order to use the chat function and settle your nerves! 10/10 would definitely recommend Soto and 10/10 would definitely order from them again!

I made an online purchase and i haven't received anything in three weeks. They dint give me atrack number. Anything. I send emails and no one answers. I've probably been scammed. It's a fraud?. If you´re a real shop, please answer me.

My online order experience.. Yes, I never received an order confirmation. Yes, the customerservice email bounced (so did the contact@ one) Yes, the people in the store weren’t particularly helpful but super friendly and, let’s face it, it’s not their fault AND: my delivery came 1 week after I had ordered it. So, there is hope

Don't buy online, these people are hopeless. Twice they have processed an order of mine only to get in touch a week later to say the item is out of stock, witha very minor discount code. Really disappointing, I'll be going elsewhere in the future.

Ordered something from here and then tried to return it. First they charged $70 Euros to ship and when I tried to return there was a "mix" up at customs and they sent it back. They then told me it had been too long and to try and sell the item on eBay. Won't order from here again.