Sass I.
Google
Great food, no question—but there are some consistency issues. They’re often out of whiting fish, and not everyone eats catfish or other meats. The hours aren’t always reliable; if you say you open at 12, you should be open at 12 and not have people drive over to find the gate closed and be told to come back in 2 hours. That’s frustrating, especially for those coming from far away.
If the business is also handling catering and doesn’t have the manpower or space for walk-in service at the same time, it might make sense to dedicate specific days strictly for catering and update the public hours accordingly.
It would also help to consider joining delivery services like Uber Eats or Grubhub. That would cut down on unnecessary trips and phone calls, especially since there seems to only be one phone line that can be busy at times.
Revamping the front of the store to reflect the excellence of the food might help (and possibly expand into a bigger space since it’s so tight in there; you’ve gotta be in and out to make room for others to order, but you must also go in person since there’s no other way to order at the moment).
Amazing food, but definitely room for improvement. Hope management takes this into consideration for the sake of those wanting to support our own businesses in the community but also believe this should not be at the expense of quality, consistent service.