Nicholas W.
Yelp
Worst customer service I have ever experienced. Absolutely despicable. If I could leave them zero stars, I would.
If you've read any of my other reviews, you know I'm not much given to writing negative reviews. I'd much rather reward places that do a good job with positive reviews. Every once in a while, however, there's a place that merits warning other people away. I get better service at a gas station cafe than Soupcon has to offer.
My wife, who is active military, made a reservation with them a month and a half in advance. We were planning to be in the area a little after Father's Day, so she was going to take me and her father out. We live in Texas, and drove nearly a thousand miles to be there. She had recorded the time and date they gave her in her calendar, and we were there 15 minutes in advance of the scheduled time. They had not called to confirm, which I suppose should have been our first warning that something was wrong.
Little did we know that whoever had taken the reservation had given us wrong information and recorded it wrong, because when we got there, the waitress was extremely rude and told us that we must be mistaken that we had a reservation because dinner had already started. She made no attempt to check the reservation book and see what had happened, or make any attempt to resolve the issue. It was not crowded, and we could have easily come back at a later date if they had given us that option. Instead, she went to the back while telling us that we were wrong and had no reservation and got the cook.
The cook then came out, and basically threw us out. Again, no attempt to check a reservation book, no attempt to resolve the situation, just get out of the establishment. I have never before encountered a business that behaved so poorly. They called up a week later wanting to know if we were coming in for our reservation. They had recorded a reservation for a date that we were not even in the area (which is a highly unlikely mistake for us to make). When apprised of the situation, they again made no attempt to resolve the issue. This could have easily been resolved by checking the books, seeing that we did indeed have a reservation for a different date, and offering to seat us at the later seating, or at a later date. They had open tables on other dates; it would not have been difficult to try to come to an accommodation, but they didn't even try, instead opting to just throw prospective customers out of the restaurant, all the while blaming them for the mistake.
No matter how good the food might be, it will certainly be soured by such poor service. Not only will we never do business with them again, they have earned a black mark with our military community. Frankly, anyone who values decency or customer service should avoid this place. They were comprehensively bad at every opportunity, and I cannot fathom how they can stay in business.
We had a fabulous meal of rack of elk and buffalo at The Wooden Nickel instead, and anyone looking for a good meal in Crested Butte should strongly consider the Wooden Nickel and avoid Soupcon. Truly disgraceful.
I originally left this review on Google. That probably could have been the end of it. They took months to respond, and when they did, I think it's even more telling that the response fails to take responsibility, and accused us of showing up late when the review clearly states we showed up ahead of the scheduled time we had arranged and addresses that detail. Note that they called back days later (also in the review) to ask us if we were coming to our reservation. They could easily have discovered that there was a mistake somewhere if they had bothered to check their books as we specifically requested that they do, and there would have been many different ways to resolve the issue, such as offering us a seating at a later time or date. They don't respond to this feedback for months, and then still do not bother to read the review, consider the problem, or take any responsibility. My advice: avoid at all costs.
