Daisy Diaz
Google
This was, unfortunately, one of the worst airport experiences I’ve ever had.
1. No A/C in the check-in area – The departures area was uncomfortably hot, with no air conditioning to provide relief while waiting.
2. Lack of airline staff – With so few flights, the check-in desks were often empty, and passengers had to go looking for employees to assist.
3. Discriminatory security experience – As a person of color and traveling while pregnant, I was singled out in ways that felt biased and unfair. I was wearing flip-flops because of pregnancy swelling, yet security refused my request to keep them on. They even called over the head of security (a hefty lady) to hear my request; she listened briefly, curtly said “no,” and then walked back to sit behind her desk without another word. After that, both my husband and I were wanded, while the Caucasian passenger directly behind us was not screened in the same way. When I asked if she would be, I was ignored. This treatment was upsetting and left me feeling targeted.
4. No access to water after security – Security confiscated my small water bottle (as expected), but there were no vendors, kiosks, or even vending machines available past security to purchase water or other basics.
5. Lack of communication during delays – There were no gate agents present in the boarding area to answer questions. When our flight was delayed, passengers had to walk back to the check-in area to find updates and go through security again. The flight ended up being delayed by an hour, which created stress for those with international connections out of Providenciales.
Overall: This airport is not passenger-friendly. It lacks basic amenities, staff presence, and fair treatment at security. I would strongly caution travelers—especially those with tight connections or specific needs—to prepare for a difficult experience here.
