James B.
Yelp
I've been coming to this place for at least 10 years, and I will never go back after today. I came in and sat down for dinner, and the waitstaff/bartenders were immediately obnoxious and inattentive.
I placed an order for the pretzel, the potato pancakes, and a burger. When the potato pancakes came out, the applesauce and sour cream were already spread on them, which has never been done before when I've come in. They have always been on the side. I thought OK, they've made some kind of bougie change and I'll deal with it.
Then my burger came out. It is supposed to be a double patty, smashed with smoked Gouda cheese. There was one hamburger patty, and it was clearly straight out of a freezer. It was way too symmetrical to have been smashed. There was no second patty and no Gouda cheese at all. It was drowned in mustard sauce .
It took me five minutes to flag down my waiter, and when he came over, and I asked him what was going on. He told me that the menu was wrong. As if that was the solution. I said I don't understand how the menu being wrong is my problem, and he said well, we gave you a thicker patty to compensate. I was like well that's not a solution either, and he said he was going to go get the manager.
The manager then came over and was a complete asshole the second he got to the table. He was glaring at me as if I had done something wrong on my end, and said sorry, we made a mistake and I would be happy to get you another burger and comp it. But the way he said it was like he was spitting in my face. I was like come while I guess I'm just confused as to what's going on and he got even angrier and said people make mistakes, that's what happened, do you want me to replace it or not? I was like no thanks, I don't think I actually want anything from here ever again.
He looked me dead in the eyes, and said well, we don't want you back, and stormed off in a huff.
So yeah, super good way to deal with the fact that you fucked everything up and super good way to treat a customer of over a decade. Big mistake. Huge.