Elyse A.
Yelp
We stayed at SSIR at the end of Feb 2019. It was my husband and I with our 2.5 year old.
From check in to check out - we were continuously impressed with SSIR. We truly felt like a valued guest of the resort.
ROOM: We stayed in the Beach Villas near the entrance of the resort - second floor. I was hesitant at first about being on the 2nd floor being 7 months pregnant & having a toddler, but the elevators cured that worry. Our Villa was clean and well maintained with plenty of utensils/ kitchen items. We had asked for a pack n play during our booking, however, there wasn't one in the room when we arrived. One call to Guest Services & it was delivered and set up 20 minutes later! It was nice to find that our balcony was fully enclosed with a screen - this helped prevent any bugs and keep our belongings secured during any wind. We found the housekeeping services to be thorough enough and timely. We only had one day where we arrived back to the room for nap time and it wasn't cleaned - this wasn't a big deal for us. At our villas there was a trash receptacle near the stairs on every floor - I found this VERY handy for diapers and leftover containers.
TRANSPORTATION: Since we were at the entrance of the resort, we were VERY thankful we rented a golf cart. The resort it 2.5 miles long - so transportation from one end to the other is necessary (if you are staying near the entrance). You are able to drive a car & there is a trolley, however, the golf cart was part of the experience for us and our toddler loved it! Plus, you are able to take the golf cart off premise to explore Captiva a little more.
BEACHES: We had a walkway to the beach right at our complex and the beach was equipped with chairs, umbrellas, and towels. There was a LOT of shells in this area, so it wasn't nice, soft sand (aka ideal for a toddler to play in) however, the dolphins swam SUPER close to shore and were so much fun to watch. The beach near the point - Sunset Beach - is great! Chairs, towels, toys, umbrellas, Tiki Bar with food and drinks, bathroom, etc. The sand is much nicer here, too. The great think about the beach is that you can walk for MILES!
POOL: We did not visit the pool at our complex - only the main pool area. The three pools they have are great! All are heated and are the perfect temp. The two we frequented were great for toddlers due to them having the gradual grade into the pool instead of steps or ladders. Our little guys was too little for the water slides, but those seemed to be a hit. LOTS of seats around the pool, I was actually shocked that there were so many. One morning we were the first ones at the pool at 9AM and were the only ones there for about an hour - it was awesome. Not only are there lots of chairs, they are very comfortable. There is also a lot of shade - umbrellas and lots of palm trees. Great for getting the kiddos out of the sun. There is also a few games - Foosball & giant connect 4 - for kids to play with. One thing we loved about the pool area was the service staff. Super friendly, very attentive, and FAST. Food and drinks came out promptly! Tiki Bar & The Point for food - made sitting at the pool SUPER relaxing and convenient.
FOOD: The ONLY downside I saw to the resort was the lack of restaurant options. Only one place for breakfast - at Harborside for the buffet - & that was expensive. Dinner had 3 options - a nicer restaurant (as front desk told me, not ideal for toddlers), the pizza & ice cream place, & Doc Fords. We ended up venturing into town for dinner half the time we stayed. We grabbed snacks and food at WalMart before we got on the Island - this was a life saver for us! We ate breakfast in the room & had plenty of snacks and lunch stuff for the kiddo. There are places on the island but not very close to our resort and probably more expensive. Disclaimer - We did not check out the little store by the pool - but i think they had some food or snacks!?
SERVICE: We made the comment more than once that all the staff was SO friendly. From grounds keeping to house keeping, servers, etc. Always smiling, always had a hello. Not only that but we felt everything was very well kept and clean.
We found there was a decent amount of stuff to do for our 2.5 year old - pool, beach, golf cart rides, animal watching (manatees in the marina!), scoops & slices, etc. There is an arcade, tennis courts, golf, etc - we did not take advantage of those places.
All in all - we were super impressed & we would definitely return!